This document provides guidance on the structure and components of a formal letter. A formal letter includes a heading with the sender's address and date, the recipient's address, a salutation, an introduction stating the purpose, a body with relevant details in 2-4 paragraphs, a conclusion suggesting action or closing remarks, and a signature with the sender's full name. The document also provides templates for writing letters of complaint, including common phrases for the introduction expressing dissatisfaction and the final paragraph hoping for resolution or further action.

1. Formal letters
Formal letters have several parts:
•The Heading: your address and the date (on the right)
•The Address of the Person you are writing to (left)
•Salutation:(indented) and with comma
Dear Sir/Madam (you don't know the name of the person)
Dear Mr/Mrs/Ms +surname of the person
•Introduction: Why you are writing the letter.
•The Body: (2-4 paragraphs) that should contain the relevant
information behind the writing of the letter
(complaints, justifications,acceptance of invitation,
qualifications..)

2. Formal letters
•Conclusion: The final paragraph (suggested
action to be taken, closing remarks, express
understanding, promises...).
•The end of the letter:
Yours faithfully: You don't know the name of the
person
Yours sincerely: You do know the name
•Your signature with your full name written under
it

3. Letters of complaint.
First paragraph
because of
to you
in connection with
regarding
I am writing
to complain about
protest
I feel I must
complain
I want to express my strong
disatisfaction
about

4. Final paragraph
I hope
I trust
we can sort out amicably
this situation will not occur again
the matter will be resolved
this matter will receive your
immediate attention
I would be
you would (send me a refund)
grateful
if
I would
a refund/full refund
appreciate
I demand
I insist you replace (........) at once
I hope I will not be forced to take further action