This document provides suggestions for introducing and reacting to both good news and bad news. For good news, it recommends phrases like "I've got some good news to tell you" or "Guess what!" when introducing it, and responses like "That's fantastic!" or "Wow, that sounds exciting!" when reacting to it. For bad news, it suggests introductions should be more somber without examples, and reactions could include "I'm sorry to hear that" or "That's awful!" to express empathy for the other person.

1. GIVING GOOD AND BAD NEWS

2. INTRODUCING GOOD NEWS
 I’ve got some/a bit of good news to tell you
 I’m really pleased to tell you…
 You’ll never get what.
 I’ve got something great to tell you
 Guess what!

3. REACTING TO GOOD NEWS
 Great!/Fantastic/Superb/Brilliant!
 That’s fantastic! Congratulations.
 You’re kidding! That’s amazing!
 What a surprise!
 How nice/fantastic!
 That’s great news
 Wow, (that sounds exciting/great!)
 Oh, you lucky thing!
 How very surprising!

4. INTRODUCING BAD NEWS

5. REACTING TO BAD NEWS
 I’m really/extremely/so sorry to hear that.
 That’s a shame!/What a shame!
 Oh my God…
 That’s awful!
 That’s a pity/ What a pity!
 How upsetting/terrible!
 I’m ever so sorry
 Oh dear,(oh no)
 That’s terrible
 My goodness
 Poor you

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