This document discusses how to operate in the cloud using ServiceNow and RightScale. It provides an overview of cloud strategies among enterprises, the role of central IT, and key components for operating in the cloud such as orchestration, automation, and multi-cloud management platforms. Examples are given of large companies using RightScale and ServiceNow to provision resources quickly and integrate across multiple clouds. The document demonstrates how RightScale helps with cloud management, orchestration, and operations across public and private clouds.