NetGain Technologies is a regional IT services provider that has expanded nationally through acquisitions. They offer a range of managed IT services including managed IT, security, cloud computing, Microsoft solutions, storage/virtualization, disaster recovery, and unified communications. Their services are tailored to each client and aim to allow clients to focus on their business while NetGain handles supporting IT systems. They emphasize developing trusting relationships with clients and having certified staff to provide direct support.

1. Raise the IQ of your IT

2. I would first like to thank you for your interest in NetGain Technologies.
As a family owned business, we have expanded into a regional footprint.
Our clients think of us as a local IT services and solutions partner, regardless
of our increasing size and national capabilities. And while we solve problems
for large and small companies across a wide range of industries, we know it
comes down to people building trusting relationships.
One way we are able to develop trusting relationships is through our depth
of engineering certifications and direct support lines to authorized channels.
Some IT providers lack certified staff and depend on customer support
agreements to access manufacturers directly. We don’t. When you call,
you can count on us to be responsive.
It is with this core belief that I place my guarantee on your experiences
with NetGain Technologies; from basic follow-up to the complex services
and solutions we employ for the success of your business.
If there is anything I can do to help, I encourage you to contact me directly
at 859.226.1999.
– Mark Jacobson, CEO & Owner
Message from the CEO

3. Acquired
IntraSource
Opened office in Chattanooga
Acquired Avow
(Little Rock)
Changed name to
NetGain Technologies
Changed from
Valcom to Inacom
Opened as Valcom franchise
Mark & Jim Jacobson
purchased the company from
from their father Don
Acquired office in Louisville
Acquired Alpha Technologies
Acquired TransDigital
Acquired DLP Technologies
(Cincinnati)
Acquired NCDTech (St. Louis)
Acquired U.S. Teks (Birmingham)
1980
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1996
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1984
Since 1984, NetGain Technologies has been a leading provider of IT
services and solutions. Our managed IT services are ranked among the
best in the world by MSPmentor and CRN. With a multi-state regional
footprint and a three decade pedigree; we’ve helped thousands of unique
clients thrive by leveraging our best-in-class services and solutions.
NetGain Technologies Services & Solutions
• Managed IT Services
• Security
• Cloud
• Microsoft Solutions
• Storage & Virtualization
• Disaster Recovery & Data Protection
• Unified Communications
• And many other solutions
About NetGain Technologies
2014
Celebrated 30th Anniversary

4. Managed IT services provides business executives smart service options that
allow them to focus on growing their business, not the supporting IT systems.
It is also the preferred solution for IT managers who choose to augment their
in-house capabilities so they may keep up with industry-specific technology and
related software. Using the managed IT services model, you are able to turn IT
costs into a predictable, fixed monthly fee.
Managed IT Services
Technology OneSource is NetGain Technologies’ award-winning managed IT
service. Our local team, with more than 250 regularly updated certifications and
24x7 access, is available to improve company productivity, eliminate excessive
downtime and help protect your business. You and your staff are freed up to
focus on your organization’s strategic mission and goals with peace of mind.
Primary Benefits of Managed IT Services:
Maintain and maximize current IT investments
Plan for future growth with greater confidence and accuracy
Focus on mission-critical business software and objectives
Reduce organizational exposure to risk
Improve employee productivity
Achieve enterprise class capabilities
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5. Centralized Services
4 24x7 Network Monitoring
4 Server Patch Management
4 Server Proactives
4 Hardware Maintenance
4 Documentation
4 Data Back-up
Proactive
Technology
Management
Dedicated Network
Administrators
4 Software & License Management
4 Vendor Management
4 Monthly Reports
4 Asset Inventory
Network
Administration
Regional Director
of Managed Services
4 Business Review
4 Budget Planning
4 Technology Roadmap
4 Trend Analysis
4 Business Impact of Technology Decisions
4 Network Recommendations
Technology
Consulting
Customer Support Team
4 Helpdesk Support
4 On-site Suport
4 Problem Isolation & Resolution
4 “How To” Questions
4 Customer Portal
4 Mobile Device Support
Reactive
Support Services
SUPPORT
INFRASTRUCTURE
STRATEGY
Technology OneSource Model

6. Security
Every company possesses a wide range of high-value information.
The question you must ask yourself is: What are the chances that this
data will be compromised, and how would that impact your company?
Unfortunately, you cannot simply buy security controls and then assume
everything is protected. IT security is a continual process that
includes effective monitoring and management. Effective
security risk management involves the following process:
Assigned responsibility for risk management
Periodic risk analysis
Established policies and procedures to limit risk
A vulnerability management process
Ongoing monitoring and management
Annual security plan
Securing high value information has both
short- and long-term benefits including:
Improved preparation for evolving
network security threats
Established policies and procedures
help you to comply with regulations including
HIPAA, PCI, GLBA, SOX, J-SOX and more
Appropriate policies and security controls for BYOD
(bring your own device)
Structured security process with assigned responsibilities
Proactive security management plan with controls and review
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Integrity
Availability
Confidentiality
Accountability
Restoration
Assess
Manage &
Monitor
Plan
Implement

7. Service Organization Controls (SOC) 2 Type II
NetGain Technologies has achieved Service Organization
Controls (SOC) 2 Type II certification. The SOC 2 report
is designed to certify the security, integrity, availability,
confidentiality and/or privacy (Trust Service Principles) as we
work with client’s data. Service organizations are held to a
standardized set of controls criteria for each of the principles
covered in their report. Completion of the SOC 2 Type II
examination process proves NetGain Technologies’ processes,
procedures and controls have been tested and approved
annually by an independent accounting and auditing firm.
Business Associate Agreement (BAA)
Under the U.S. Health Insurance Portability and Account-
ability Act of 1996, a business associate agreement (BAA)
is required. NetGain Technologies provides the appropriate
establishments with this agreement as requested.

8. “The cloud” refers to shared distributed resources that you
may or may not control or own, typically off-premise. Businesses
are increasingly using a hybrid solution which includes cloud and
on premise resources. These options are often less complicated
and generally less expensive.
Business Benefits of Cloud
• Converts capital expenditures (Cap-Ex) to operating
expenditures (Op-Ex) for IT hardware and services that can
be expensed monthly rather than one big initial expense
• Allows a business to be more flexible and agile
• Provides reliable access anytime, anywhere
• Frees up staff to focus on more meaningful projects
One of the biggest challenges is determining how to use the
Cloud for your specific needs. NetGain Technologies provides
many cloud configuration options and can help you determine
what will work best for your business.
Cloud solutions available:
Colocation
Hosted Backup
Hosted Disaster Recovery
Hosted Replication
Hosted Email Encryption
Hosted Desktop
Cloud
It is predicted that
the global market for
cloud equipment will reach
$79.1 billion by 2018.
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9. Almost everything on the modern business network has
contact with Microsoft. In fact, 1.3 billion people use
Windows every day. To position your business for success,
NetGain Technologies’ expertise comes with a Microsoft
Gold Partner designation in server platform and messaging.
Microsoft solutions available:
• Exchange Server
• Operating Systems (Windows Server)
• Open value licensing
• System Center Configuration Manager
• Lync
• Office 365 Cloud
Microsoft Solutions

10. Storage
The world’s data is expected to grow by a factor of 50 over the next
decade, according to an IDC study. To prepare for this increase, your core
storage solution must be scalable. We typically see storage life-cycles
between four and six years with today’s growth. That life-cycle can shorten
significantly, unless you start with the appropriate solution.
Storage solutions strategies:
• Reclaim stranded or unused storage through deduplication
and consolidation methodology
• Data at rest encryption
• Predictable cost model for exploding storage growth
• 99.999% level of high availability
• Flexible connectivity with ethernet or block protocol
Storage & Virtualization
Server & Desktop Virtualization
As the business and IT worlds continue to collide, executives remain
focused on three areas: reducing costs, improving efficiencies and
minimizing risk. Virtualizing your data center and desktops can impact
each of these areas. It is not only about consolidation, it’s also about
making your business critical applications mobile, protected, available
and redundant. Your business becomes faster, safer and more reliable.
Server Virtualization benefits
Increase management visibility within the virtualization
environment with tools that proactively assess and learn
Provide predictable future sizing using strategic tools
Identify hotspots within the virtual environment which
creates application latencies
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Desktop Virtualization benefits
Delivers the dream of homogenous computing across
all network users
Secures documents, as they never leave the data center
Achieve your desktop experience on any device including
your favorite phone or tablet
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11. In the event of a disaster, does your business have a plan? How long
can you really afford to be down? A few hours, days, weeks? Do you
test if the covered data can be restored? Who’s responsible for checking
your backups?
Most people relate disaster recovery to data loss caused by a natural
disaster. However, only five percent of data loss is caused this way.
Seventy-three percent is caused by systems failure (55 percent hardware
failure, 18 percent software failure) and 22 percent by human error.
So if you’re not too concerned that a natural disaster will destroy your
business, you’re probably right. But the likelihood of your systems
experiencing downtime for other reasons is significant.
Good leaders will be ready with a disaster
recovery plan.
Benefits of Disaster
Recovery Solutions
• Reduces the risk of business failure
• Minimizes tough, frantic decision-
making during a disaster
• Improves security and reduces
exposure to liabilities
Disaster Recovery
Backup is your first and last line of defense to mitigate risk and data
loss. Simply put, when users in an organization lose important electronic
documents, backup is able to recover them. It serves as “plan B” for your
organization to reproduce critical business data.
In the event of data loss, backup allows you to quickly restore original files.
But do not confuse backup with archiving or assume that it is a complete
disaster recovery solution – it is not.
Backup Benefits:
• Reproduces critical business data
• Serves as the support pole of your business
• Assists with regulatory compliance
• Provides ability to recall data lost on an endpoints
(desktop, laptop, etc.)
Backup
What’s the
difference between
DR & Backup?
DR brings your data back online
quickly, within a specific period of time
and back to a specific point in time.
Backup data protection is a time
machine that holds your data
and aims to protect it.

12. Unified communications (progressively known as
collaboration) integrates real-time communications
such as instant messaging, presence information,
telephony, and video conferencing with non-real-time
communication, including voicemail, email, SMS
and fax. This enables your employees to stay better
connected with faster access and response times that
will improve productivity and have a positive impact
on the bottom line.
Unified
Communications
Unified Communications Advantages
• Phone system failover – which you have never
had before
• Voicemail to email
• Option to incorporate Cisco Jabber
• Easy management using single pane of glass
• Ability for virtualization – with virtualization, you get:
Multiple hosts to provide redundancy
Multiple collaboration applications per host
Cost savings through reduction of physical hardware
a
b
c

13. Additional Services
Secured Borderless Networks
Wireless Networks
Video Conferencing
FlexServe
IT Architectural Design
Cisco Solutions
HP Solutions
EMC Solutions
VMware Solutions
Sophos Solutions
Certifications and Awards
For six consecutive years, NetGain Technologies has been
awarded a top 100 spot on the annual global ranking of the
world’s top 501 managed services providers.
NetGain Technologies was included in the MSP Elite 150
portion of this award which recognizes the top technology
providers and consultants in North America whose forward-
thinking approach to provided managed services is changing
the landscape of the IT channel.
CRN’s Tech Elite 250 highlights resellers in the data center and
infrastructure space that have invested in difficult certifications
from some of the biggest names in IT ranging across a variety
of technologies and vendor programs.
NetGain Technologies appeared on this list of the fastest-growing
private companies in America.
The Inc. Hire Power Awards was presented to NetGain
Technologies for being among the top companies in creating
the most jobs in their market across the United States.
BBB has determined that NetGain Technologies, Inc. meets BBB
accreditation standards, which include a commitment to make
a good faith effort to resolve any consumer complaints. NetGain
Technologies currently holds an A+ rating.

14. Since 1964, Christian Appalachian Project has worked to serve people in need
in Appalachia – more than one million each year. They use our Technology
OneSource solution to support and maintain their infrastructure and technology
that connects their remote offices and more than 200 computer users.
References
With 300 employees at 13 locations, Kentucky Bank chose NetGain Technologies
to implement a highly-available server and storage solution as they sought to increase
client satisfaction and reduce operating cost. Utilizing our comprehensive Technology
OneSource managed support program enables them to realize added savings.
Salvagnini America is one of the world’s leading producers, sellers and servicers
of flexible systems for processing sheet metal. The Salvagnini Group, consisting
of 18 operating companies around the world, opened its Salvagnini America office
in 1984, and is currently home to approximately 60 employees. They leverage
NetGain Technologies to utilize virtual desktop infrastructure capabilities.
“Creating happy clients…”
Cypress Cove at HealthPark Florida in Fort Myers is a 470-unit, full-service continuing
care retirement community. They turned to NetGain Technologies to support their
325 employee base using the Technology OneSource solution; facilitating day-to-day
operations and traditional CIO responsibilities.

16. Toll Free (844) 77 – SMART
NetGainIT.com
P
Recognized worldwide for Managed IT Services
Raise the IQ of your IT