How to Manage Your Business in a Mobile World - 3/7/16

millenniumspasalon.com | meevo.com

How to Manage Your Business
In a Mobile World
With Micah Harms

Micah Harms
Sales Manager
Millennium Systems International
YOUR PRESENTER

Topics We’ll Be Covering
 What it Means to Be Mobile
 Accessibility for Clients
 Accessibility for Your Business

We're about to enter a world where
there are more tablets and
smart phones than PCs.

By 2020, 90% of the world’s population
will have a mobile phone and there will be
3.8 billion mobile Internet users

To be MOBILE..
...is to be ACCESSIBLE

…to your clients?
…within your business?
Are YOU Accessible?

ACCESSIBILITY FOR YOUR CLIENTS
• eGift
• Online Booking
• Automated Confirmations
• Points & Rewards

eGift

eGift is an Online Gift Certificate Website
that is FULLY integrated with Millennium.
• Customized gift card page with your company branding.
• Customize your own e-gift cards.
• Purchaser can write a custom message right on the gift card.
• Offers the ability to add your custom promotions—like purchase a
$200 GC and get a $20 GC free.
• Admin Panel where you can analyze your eGift success
eGift

Online Gift Card Sales
are Growing by 29% per Year

Gift cards have been the most requested
item on holiday wish lists since 2007.

61% of gift cardholders spend more
than their Gift Card.
45% of Gift Card Recipients Spend
60% MORE than the Value of their
Gift Card.

The Average Amount Loaded onto an
Online Gift Card is around
10-15% MORE
than a Plastic Gift Card

Despite the Staggering Statistics, Less
than 3% of Local Businesses Sell Gift
Cards Online

On average 30% of liabilities are NEVER
Redeemed
TIP: Run a report in your salon or spa software that will show your
remaining gift card liabilities that are about to expire. You can then
reach out to these gift cardholders via email, phone or text, reminding
them to redeem the gift card before it’s too late. Not only will this get the
client back into your salon or spa, but it will also most likely exceed
your customers’ expectations and make them remember why they love
your business.

ONLINE
BOOKING

Make Your Business Available to Clients
24/7. Never Miss an Appointment Again!

35% of Clients Want to
Schedule Appointments during
Non-Business Hours

25% of Millennials (those under 35)
will ONLY Book Appointments Online

40% of all appointments booked online
are done after business hours.

Increase Average Ticket
When clients are presented with a list of services, it’s much
easier for you to capitalize on the impulse buy vs calling in
to book their “usual”.
“Oh, I’ve always wanted to try that!” followed by the click of
a mouse can easily increase average spend by 30-40%.

No Worries With Full Customization and Control
1. Customize WHO can be booked (Employees &
Clients)
2. Customize WHAT can be booked (Services)
3. Customize WHEN they can book

What Online Booking Does
For Your Front Desk
• Frees them up to offer better customer service to
your guests in house.
• Frees them up to reach out to overdue guests
and guests with liabilities about to expire.
• Frees them up to do confirmations to cut down
on no shows.

AUTOMATED
CONFIRMATIONS

Whether via Text or Email, have your
Appointment Confirmations and
Reminders be automatically sent to
your clients’ fingertips! Allowing them
conveniences, and saving you time
and money!

Drastically Reduce No Shows
With the repetition of reminders and confirmations,
clients have seen as much as a 90% reduction in
No Shows.

POINTS &
REWARDS

Client Loyalty promotions encourage
retention and growth, and fend off
solicitations from your competitors.

Building Loyalty with 5% More
Customers would Lead to an Increased
Average Profit per Customer of Between
25-100%

70% of Consumers Agree that They
Would Modify When and Where they
Make Purchases in Order to Maximize the
Benefits Received

3 Out of 4 (75%) of U.S. Businesses with
Loyalty Programs Generate a Return on
Investment

• MillenniumGO
• Remote Business
• Alerts & Reports
• My Meevo
• My Meevo - Gamification
ACCESSIBILITY WITHIN YOUR BUSINESS

MillenniumGO

With this mobile counterpart to your
Millennium software, stay on top of your
business 24/7 with Sales Statistics, Client
Information, Employee Information, and
an Appointment Book!

What is Your Rebook %?
What is Your Rebook Culture?
Is Your Front Desk Constantly Overwhelmed?

Have Service Providers Rebook There Guests
and Increase FOV
Just one more visit per guest per
year will increase revenue by
$100,000 in an average salon of
6-8 service providers.

REMOTE
BUSINESS

Run reports, adjust employee schedules, view sales
statistics, check history stock levels, view
appointments, monitor activities, and more. With
Remote Business, you can access your Millennium
data 24/7 from your smartphone or tablet in the
comfort of your own home or when you’re on the go.

ALERTS &
REPORTS

Have Alerts and Reports automatically
emailed to you at specific times! Stay on top
of your business whether at the salon, or on
the go!

My Meevo

This simple yet powerful app gives you the
ability to book appointments, ring-up
transactions, view your Smart Center
desktops, view sales statistics, and receive
game alerts at the salon/spa or on the go!

Meevo features Gamification – a fun and engaging
Points and Reward system for your employees.
The best part? My Meevo can send push
notifications to employee phones to let them know
how they are doing with their goals!

Summary
 What it Means to Be Mobile
 Accessibility for Clients
 Accessibility for Your Business

CONTACT US
For Information about Millennium or Meevo
sales@millenniumsi.com
For questions about today’s presentation
education@millenniumsi.com

How to Manage Your Business in a Mobile World - 3/7/16

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