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Cx guide 2019
- 1. @ 2019 NHANCENOW - proprietary and confidential.
- 2. MODERNIZE CUSTOMER EXPERIENCEFOR THE DIGITALLY EMPOWERED GENERATION! @ 2019 NHANCE NOW - proprietary and confidential.
- 3. The modern daycustomer is digital and they want every experience to be as convenient and personalized as shopping on Amazon or booking an Uber ride @ 2019 NHANCE NOW - proprietary and confidential.
- 4. ✓ Remarkable Experiences ✓Personalized interactions ✓ Solutions offered proactively ✓ Everything on their mobile. They have demanding expectations in terms of convenience >> ✓ Instant on-demand self service @ 2019 NHANCE NOW - proprietary and confidential.
- 5. Book, pay, ratecab rides in 30 seconds Store check out time: ZERO 1- Click payments and money transfer Manage life & work from your phone End-to-end holiday experiences with a few taps Millions of hours of content. Anytime, Anywhere And customers prefer to do more business with transformational companies that make their lives insanely convenient! @ 2019 NHANCE NOW - proprietary and confidential.
- 6. Yet customers stillget a post purchase experience which is ideal for a world that doesn’t exist anymore! @ 2019 NHANCE NOW - proprietary and confidential.
- 7. It makes themlose interest in the business and switch over to competitors @ 2019 NHANCE NOW - proprietary and confidential.
- 8. US$6 trillion revenueopportunity lost globally in consumer segment as companies haven’t kept pace with the changing requirements in customer experience landscape This trend is hurting businesses worldwide! Read the Accenture study @ 2019 NHANCE NOW - proprietary and confidential.
- 9. 70% YoY growth. $11bn+revenue. 15mn rides a day! 300mn+ users. $200bn net sales. 40% retail market share (USA stats) 300mn+ users. 5bn transactions a year. 500% growth 1st to reach $1 trillion market value. Earns $10k/second 150mn users. 191 countries. 4mn listings. $30bn valuation. 125mn subscribers. $3.7bn revenue. 190 countries. 4500+ movies. However new age businesses who have adapted to the changing needs of the modern customer have surged ahead, leaving competitors way behind @ 2019 NHANCE NOW - proprietary and confidential.
- 10. It all comesdown to one thing – CONVENIENCE A slick, simple and modern customer experience which gives customers a super convenient journey and sets the path for lifelong relationships @ 2019 NHANCE NOW - proprietary and confidential.
- 11. World’s first CustomerConvenience Management platform to help businesses modernize and simplify post purchase experiences for their customers; and stay relevant for the digitally empowered generation Introducing @ 2019 NHANCE NOW - proprietary and confidential.
- 12. A transformational solutionwhich helps businesses expand the limits of customer convenience ✓ Mobile Digital experience portal ✓ Simple interactions ✓ Single touch point ✓ Self Service ✓ Digital repositories ✓ Deep personalization ✓ Smart recommendations ✓ 1-1 relationship @ 2019 NHANCE NOW - proprietary and confidential.
- 13. The magic iscreated through NHANCE NOW’s Experience Cloud Used as a standalone Experience Management Platform Seamlessly integrates with existing IT systems CRM CLOUD APPLICATIONS OTHER IT SYSTEMS OR @ 2019 NHANCE NOW - proprietary and confidential.
- 14. The perfect partnershipfor success Documents Self Service Custome r Service Loyalty Program Insurance Warranty Feedback Exchang e Return Promoti ons Offers Service Mobile Digital Experience portal Aggregation, modernization, simplification platform Post Purchase interaction channels of businesses Returns Management Delivery Installati on @ 2019 NHANCE NOW - proprietary and confidential.
- 15. It helps businessespositively influence and derive greater value from every stage of the post purchase journey ADOPTION RETENTION EXPANSION ADVOCACY Onboarding Training Do It Yourself Service Self Help Loyalty Feedback User Intelligence Community Up sell Cross sell Marketing Automation Referrals Gamification Promotion @ 2019 NHANCE NOW - proprietary and confidential.
- 16. And completely changesthe post purchase experience landscape Businesses had direct access to limited number of customers Businesses can form large digitally connected customer communities Businesses reacted to customer needs Businesses can now predict and respond contextually to customer needs The Individual touch points delivered inconsistent post purchase experience Seamless journeys can provide consistent experience from start to finish PRE – NHANCE NOW POST – NHANCE NOW Need based relationships Always-on digital relationships @ 2019 NHANCE NOW - proprietary and confidential.
- 17. Giving exponential benefits 10x Increasein customer convenience Sharp rise in customer loyalty & retention Improved quality and value of interactions Richer customer insights for deep personalization Organic growth in sales revenue & maximize customer lifetime value Intelligent recommendations powered by machine learning @ 2019 NHANCE NOW - proprietary and confidential.
- 18. Zero setup fee.Zero license fee. Enterprise features. Pay per Use! EASILY AFFORDABLE Works with or on top of existing IT systems EASY INTEGRATION Industry grade security. Hosted on highly secure cloud infrastructure SECURE DATA Its an EASY Solution Simple online registration. Easy setup. Get started in hours! EASY TO ROLL OUT Requires no IT knowledge. Minimal Training. No dedicated IT team EASY TO USE @ 2019 NHANCE NOW - proprietary and confidential.
- 19. Thank you foryour time! “When you could deliver experiences to your customers that are better than their expectations, those experiences become legendary.” Are you ready to be legendary? Please visit www.nhancenow.com/offers to know more about our current offers. @ 2019 NHANCE NOW - proprietary and confidential.