This document provides information and guidance on employee retention and hiring. It discusses evaluating business needs, creating an effective job description, recruiting and interviewing candidates, and hiring and retaining top talent. The presenter, Tanya Reece, has over 10 years of experience in salon and spa management. She will cover evaluating business and staffing needs, developing job descriptions, recruiting through various sources, conducting interviews, hiring the right fit, and retaining employees to minimize costly turnover.

2. EMPLOYEE RETENTION & HIRING
Minimize Turnover

3. Tanya Reece
L e a r n i n g S p e c i a l i s t ;
M i l l e n n i u m S y s t e m s
I n t e r n a t i o n a l
M e e t T h e P r e s e n t e r :
TANYA REECE
Tanya Reece is a Learning Specialist at Millennium. For
over 10 years, Tanya worked in salon and spa management
for small business and franchises such as Hand and Stone
and European Wax Center. Tanya was previously a
member of Millennium’s Business Support Department and
is now a member of the new Education Team. She is
responsible for creating internal and external education
resources

4. GOTOWEBINAR OVERVIEW
• Have questions? Enter them into the “Questions”
box on the right-hand side of your screen.
• All attendees are placed on “listen only” mode.
• Please take some time to fill out the brief survey
that will be sent to you via e-mail following
today’s presentation.

5. WHAT’S IN STORE FOR TODAY?
Evaluating your
Business
Create the Job
Description
Recruit/Interview Ideal
Candidates
Hiring the Right Fit
& Retaining Top Talent

6. THE TRUTH: TURNOVER IS
COSTLY!

7.  Determine what skill sets are needed to help grow your business.
 Determine what personality traits best fit your business culture.
 Determine your budget for salaries/commissions/benefits.
 Come to terms that turnover isn’t always a bad thing.
EVALUATE

8. EVALUATEUnderstanding industry trends is vital in setting up your business for
success. Avoid high turnover by solving the issues at hand.
C A R E E R
A D V A N C E M E N T
32% 22% 20% 17%
P A Y / B E N E F I
T S
J O B F I T M A N A G E M E N T
9%
O T H E R

9. EVALUATE
• Why are you hiring? Most owners and
managers hire to fill the role of an employee
that is leaving.
• Reevaluate positions inside of your business.

10. CREATE
THE JOB DESCRIPTION
• The candidates you attract will be as strong as
your job description.
• Think through the title, description,
responsibilities, and requirements (minimum
and preferred).

11. JOB TITLE
S h o w c a s e s t h e n a t u r e
o f t h e j o b a n d d u t i e s
t h a t w i l l b e p e r f o r m e d .
B e C l e a r & C o n c i s e

12. DESCRIPTION
P r o v i d e d u t i e s a n d
r e s p o n s i b i l i t i e s
a s s o c i a t e d w i t h t h e
r o l e .
D o n ’ t f o r g e t t o
i n t r o d u c e t h e b u s i n e s s
a n d c u l t u r e !

13. COMPENSATIO
N
M a k e c o m p e t i t i v e
w i t h t h e i n d u s t r y.

14. REQUIREMENTS
H o w d o a p p l i c a n t s
k n o w w h a t t r a i t s a n d
a t t r i b u t e s a r e
e x p e c t e d ?
E x a m p l e :
• Va l i d c o s m e t o l o g y
l i c e n s e .
• P o s i t i v e , g o - g e t t e r
a t t i t u d e .
• K n o w l e d g e o f
M i l l e n n i u m s o f t w a r e a
p l u s .

16. RECRUIT/INTERVIEW
• Utilize a variety of sources to post your job
advertisements: Craigslist, Indeed,
Hairbrained.me, BehindtheChair.com, Social
Media Platforms
• Make the recruitment process personable and
organized by utilizing application within
Millennium.

17. RECRUIT/INTERVIEW
P R E - S C R E E N A P P L I C A N T S I N - P E R S O N I N T E R V I E W S H A D O W I N T E R V I E W

18. Do e s h e / s h e f i t o u r
c u l t u r e?
I s h e / s h e q u a l i f i e d ?
W i l l h e / s h e h e l p t h e
b u s i n e s s g r o w?
W i l l o u r c l i e n t s l i k e
t h e a p p l i c a n t?

19. HIRE &
RETAINING• 60% of candidates have quit an application
process because it took too long.
• Even if the candidate is not the right fit, let
them know in a positive and timely manner.
• Let your staff be a part of the process. Ask for
their opinion.

20. UPCOMING IN EDUCATION
• October 4th Live Webinar: How to Grow your Business – A Millennium
Demo
• October 16th Live Webinar: “Front Desk Productivity”
• October 24th Front Desk Certification Workshop

21. GET IN TOUCH
For questions about today’s presentation contact the Education Department.
E. EDUCATION@MILLENNIUMSI.COM
CONNECT WITH US @SPEAKMILLENNIUM