SlideShare a Scribd company logo
Gaining social recruiting momentum 
#intalent 
at a conservative company: 
a banking perspective 
Chuck Lotz 
Senior Vice PresidentManager, Strategic Staffing 
First Citizens Bank
#intalent 
• 116 years in business 
• $30 billion in assets Columbia) 
• Largest privately 76% 
(18 states + District of 
controlled bank in the U.S. 
• Conservative, long term, and relationship 
focused 
Lorum ipsum dolor 
• Merged with First Citizens of South Carolina on 
October 1st
#intalent 
First Citizens Bank’s social evolution 
Action 
(2008-2010) 
Optimization 
(2011-2013) 
Understanding 
(2014)
#intalent 
Our journey into social?
#intalent 
900000 
800000 
700000 
600000 
500000 
400000 
300000 
200000 
100000 
0 
Share data and progress 
Career site visitors 
2011 2012 2013 2014 (YTD) 
12000 
10000 
8000 
6000 
4000 
2000 
0 
Social related visitors 
2011 2012 2013 2014 (YTD)
#intalent 
Educate and involve internal partners 
• Marketing & communications 
• Compliance 
• Legal 
• Human resources 
• The business!
#intalent 
Moving to ‘social’ for business
#intalent 
Have courage!
#intalent 
It’s amazing and simple
#intalent 
Key takeaways 
You are a marketer – act like one! 
Involve/educate your internal partners 
Share data and progress 
Be courageous
How to gain social recruiting momentum 
#intalent 
at a conservative company: 
an insurance perspective 
Caroline Slomski 
Employment Brand Manager 
Liberty Mutual Insurance
#intalent 
#76 on Fortune 100 
50,000 employees globally 
approx. 6,000 external domestic hires annually 
70% hired outside industry
Social media as part of the talent acquisition strategy 
#intalent 
Awareness 
Interest 
Desire
#intalent 
Liberty Mutual’s social content strategy shift 
75% 
25% 
Job Posts 
Culture Posts 
2012 
25% 
75% 
Job Posts 
Culture Posts 
2014
#intalent 
Content driven by 
Employment Value Proposition pillars 
Training & 
development Advancement Interesting 
work Integrity Financial 
strength
Liberty Mutual social strategy in action: #LMILEAD 
Pre-event engagement 
Post-event documentation for 
initiated by Liberty Mutual. 
participants and future marketing. 
#intalent 
Challenge questions posted encourage 
engagement. Hashtag makes monitoring easy. 
Share a pic of how 
you traveled to 
Boston 
Take a pic of the 
first person you 
meet at #LMILEAD 
RT & favorite by 
Liberty Mutual
#intalent 
Liberty Mutual social media results 
3,000,000 
2,500,000 
2,000,000 
1,500,000 
1,000,000 
500,000 
- 
12,000 
10,000 
8,000 
6,000 
4,000 
2,000 
- 
2012 
Q1 
2012 
Q2 
2012 
Q3 
2012 
Q4 
2013 
Q1 
2013 
Q2 
2013 
Q3 
2013 
Q4 
2014 
Q1 
2014 
Q2 
2014 
Q3 
Engagement 
Reach
#intalent 
Key takeaways 
Be clear and consistent on your purpose for using social media as 
part of talent acquisition 
Build a thoughtful and thorough social content strategy 
Guide and engage with your audience 
Share meaningful metrics that clearly articulate your accomplishments
How to Gain Social Recruiting Momentum at a Conservative Company | Talent Connect San Francisco 2014

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How to Gain Social Recruiting Momentum at a Conservative Company | Talent Connect San Francisco 2014

  • 1. Gaining social recruiting momentum #intalent at a conservative company: a banking perspective Chuck Lotz Senior Vice PresidentManager, Strategic Staffing First Citizens Bank
  • 2. #intalent • 116 years in business • $30 billion in assets Columbia) • Largest privately 76% (18 states + District of controlled bank in the U.S. • Conservative, long term, and relationship focused Lorum ipsum dolor • Merged with First Citizens of South Carolina on October 1st
  • 3. #intalent First Citizens Bank’s social evolution Action (2008-2010) Optimization (2011-2013) Understanding (2014)
  • 4. #intalent Our journey into social?
  • 5. #intalent 900000 800000 700000 600000 500000 400000 300000 200000 100000 0 Share data and progress Career site visitors 2011 2012 2013 2014 (YTD) 12000 10000 8000 6000 4000 2000 0 Social related visitors 2011 2012 2013 2014 (YTD)
  • 6. #intalent Educate and involve internal partners • Marketing & communications • Compliance • Legal • Human resources • The business!
  • 7. #intalent Moving to ‘social’ for business
  • 10. #intalent Key takeaways You are a marketer – act like one! Involve/educate your internal partners Share data and progress Be courageous
  • 11. How to gain social recruiting momentum #intalent at a conservative company: an insurance perspective Caroline Slomski Employment Brand Manager Liberty Mutual Insurance
  • 12. #intalent #76 on Fortune 100 50,000 employees globally approx. 6,000 external domestic hires annually 70% hired outside industry
  • 13. Social media as part of the talent acquisition strategy #intalent Awareness Interest Desire
  • 14. #intalent Liberty Mutual’s social content strategy shift 75% 25% Job Posts Culture Posts 2012 25% 75% Job Posts Culture Posts 2014
  • 15. #intalent Content driven by Employment Value Proposition pillars Training & development Advancement Interesting work Integrity Financial strength
  • 16. Liberty Mutual social strategy in action: #LMILEAD Pre-event engagement Post-event documentation for initiated by Liberty Mutual. participants and future marketing. #intalent Challenge questions posted encourage engagement. Hashtag makes monitoring easy. Share a pic of how you traveled to Boston Take a pic of the first person you meet at #LMILEAD RT & favorite by Liberty Mutual
  • 17. #intalent Liberty Mutual social media results 3,000,000 2,500,000 2,000,000 1,500,000 1,000,000 500,000 - 12,000 10,000 8,000 6,000 4,000 2,000 - 2012 Q1 2012 Q2 2012 Q3 2012 Q4 2013 Q1 2013 Q2 2013 Q3 2013 Q4 2014 Q1 2014 Q2 2014 Q3 Engagement Reach
  • 18. #intalent Key takeaways Be clear and consistent on your purpose for using social media as part of talent acquisition Build a thoughtful and thorough social content strategy Guide and engage with your audience Share meaningful metrics that clearly articulate your accomplishments