This document provides instructions for creating an organizational chart using Word smartart hierarchy. The steps include: 1. Opening Word, clicking Insert > SmartArt, and selecting Hierarchy Organizational Chart. 2. Adding shapes above and below existing shapes using the Create Graphic and Add Shape options. 3. Adding text to shapes by clicking inside them or using the text box. 4. Formatting the chart by changing colors, styles, fills, effects, and size. Positioning and removing formatting are also covered.