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Creating a Culture of Innovation
            Presented by Kevin Wheeler
Fewer Constraints - More Choice

Little Choice                           Much Choice
Scarcity/Control                        Surplus/Freedom
                   Information
                   Communications
                   Purchasing options
                   Education/Learning
                   Lifestyle
                   Entertainment
                   Food
                   Transportation
3 Emerging Biggies!
                      1

                          2


                          3



                              3
Age of Collaboration & Community




                                   4
n    20th Century:
      n  Control information
      n  Cloak it in secret/File patents

      n  Do it all yourself

n    21st Century:
      n  Open sharing of information
      n  Transparency

      n  Share/partner/co-create


                                            5
Collaborating/Crowdsourcing
n    A way to . . .
      n  Do complex, ambiguous, multicultural
          work
      n  Find scarce talent

      n  Seek multidisciplinary ideas




                                                 6
7
8
Rise of the Creative Class




                    -Thomas Malone @ MIT




                                           9
10
Top 10 Countries
          1.  Singapore
          2.  Netherlands
          3.  Switzerland
20   57
          4.  Australia
          5.  Sweden
          6.  Belgium
          7.  Denmark
          8.  Finland
          9.  Norway
          10. Germany


                            11
GEN Y VALUES GO MAINSTREAM

    Optimistic        Empowered
        Ambitious
Resourceful    Passionate
            Loyal
       Communicators
Confident
GEN Y’s

n  Work for love, not money
n  Attracted to opportunities, not status

n  Look for challenge, not tenure

n  Demand that work be engaging & fun,
    not drudgery
n  Believe work is NOT location specific

                                         13
Blurring of Employee/Work Boundaries


     Free Agents &
       Employees
                                              Work,
                     Enterprise, Partners,   Leisure,
                      Suppliers, Customers    Home

     Consultants
Flexible Work Patterns
     WORKER    TODAY   WITHIN 3
      TYPE              YEARS
  Regular      85%      <50%
  Part-time/    5%      10-20%
  Flextime
  Sometime      1%         5%
  Contractor   5-10%    15-20%
  Consultant    5%        10%
  Insourced     5%      >20%
R do to drive
What C  an H
in nova tion?
                7 IDEAS
1. Remove Barriers

n    HR policies aligned to support innovation.
      n    Encourage learning/exploration
      n    Allow easy internal movement
      n    Hire for innovative mindset
      n    Punish rigidity, chain of command thinking




                                                         17
2. Foster Collaboration
n    Use collaboration tools/platforms
      n  Move away from email

n  Encourage sharing of ideas/brainstorming
n  Focus on Accountability-Based Influence

    (ABI)
      n    Facebook
      n  EmpireAvenue
      n  Rypple

                                               18
3. Leverage Analytics
n    Use data to look for opportunities & uncover
      needs & predict the future.




                                                     19
4. Pioneer New Models of
Leadership
The Emerging Leadership Model
n    It’s Concurrent
      n    Several may co-lead at the same time based on skills
            or experience
n    It’s a Collective activity
      n    Many leaders /leadership of the team
n    It’s Collaborative
      n    Shared ideas/collective decisions
n    It’s Compassionate
      n    Emotion is allowed, Differences honored.
5. Flatten the Organization
                                              Partners

•  Eliminate layersTrusted
                   Partners
•  Broaden spans
•  Shrink headcount                Core

•  Reach across the globe
•  Build networks
                                   Consultants/Specialists
                        Partners


                                                         22
6. Honor the Oddball

n    Seek out the mavericks, the loners, those with
      unsupported ideas & give them opportunities.
n    Find people who can
      n    Deal with ambiguity
      n    Analyze the complex
      n    Live with interdependencies



                                                       23
7. Experiment Often & Fast

n    Try new ideas – use pilots and test groups
n    If something seems counter-culture, give it a
      try.
n    Be open to new technologies that could enhance
      collaboration, communication.
n    Never punish failure. Learn and move on.
n    Encourage the entire firm to embrace change.

                                                   24
IBM “HR ThinkFuture”
n    Think of talent as a cloud, as mobile, possibly
      working for IBM in the morning virtually and
      someone else in the afternoon.
n    Focus on developing leaders with multicultural
      competence.
n    Use social media as an HR tool replacing periodic
      performance reviews and enabling daily,
      continuous feedback.
n    Use predictive analytics as an innovation tool.
                                                      25
“Stay hungry. Stay foolish.”
                   -Steve Jobs

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How HR Can Create a Culture of Innovation

  • 1. Creating a Culture of Innovation Presented by Kevin Wheeler
  • 2. Fewer Constraints - More Choice Little Choice Much Choice Scarcity/Control Surplus/Freedom Information Communications Purchasing options Education/Learning Lifestyle Entertainment Food Transportation
  • 4. Age of Collaboration & Community 4
  • 5. n  20th Century: n  Control information n  Cloak it in secret/File patents n  Do it all yourself n  21st Century: n  Open sharing of information n  Transparency n  Share/partner/co-create 5
  • 6. Collaborating/Crowdsourcing n  A way to . . . n  Do complex, ambiguous, multicultural work n  Find scarce talent n  Seek multidisciplinary ideas 6
  • 7. 7
  • 8. 8
  • 9. Rise of the Creative Class -Thomas Malone @ MIT 9
  • 10. 10
  • 11. Top 10 Countries 1.  Singapore 2.  Netherlands 3.  Switzerland 20 57 4.  Australia 5.  Sweden 6.  Belgium 7.  Denmark 8.  Finland 9.  Norway 10. Germany 11
  • 12. GEN Y VALUES GO MAINSTREAM Optimistic Empowered Ambitious Resourceful Passionate Loyal Communicators Confident
  • 13. GEN Y’s n  Work for love, not money n  Attracted to opportunities, not status n  Look for challenge, not tenure n  Demand that work be engaging & fun, not drudgery n  Believe work is NOT location specific 13
  • 14. Blurring of Employee/Work Boundaries Free Agents & Employees Work, Enterprise, Partners, Leisure, Suppliers, Customers Home Consultants
  • 15. Flexible Work Patterns WORKER TODAY WITHIN 3 TYPE YEARS Regular 85% <50% Part-time/ 5% 10-20% Flextime Sometime 1% 5% Contractor 5-10% 15-20% Consultant 5% 10% Insourced 5% >20%
  • 16. R do to drive What C an H in nova tion? 7 IDEAS
  • 17. 1. Remove Barriers n  HR policies aligned to support innovation. n  Encourage learning/exploration n  Allow easy internal movement n  Hire for innovative mindset n  Punish rigidity, chain of command thinking 17
  • 18. 2. Foster Collaboration n  Use collaboration tools/platforms n  Move away from email n  Encourage sharing of ideas/brainstorming n  Focus on Accountability-Based Influence (ABI) n  Facebook n  EmpireAvenue n  Rypple 18
  • 19. 3. Leverage Analytics n  Use data to look for opportunities & uncover needs & predict the future. 19
  • 20. 4. Pioneer New Models of Leadership
  • 21. The Emerging Leadership Model n  It’s Concurrent n  Several may co-lead at the same time based on skills or experience n  It’s a Collective activity n  Many leaders /leadership of the team n  It’s Collaborative n  Shared ideas/collective decisions n  It’s Compassionate n  Emotion is allowed, Differences honored.
  • 22. 5. Flatten the Organization Partners •  Eliminate layersTrusted Partners •  Broaden spans •  Shrink headcount Core •  Reach across the globe •  Build networks Consultants/Specialists Partners 22
  • 23. 6. Honor the Oddball n  Seek out the mavericks, the loners, those with unsupported ideas & give them opportunities. n  Find people who can n  Deal with ambiguity n  Analyze the complex n  Live with interdependencies 23
  • 24. 7. Experiment Often & Fast n  Try new ideas – use pilots and test groups n  If something seems counter-culture, give it a try. n  Be open to new technologies that could enhance collaboration, communication. n  Never punish failure. Learn and move on. n  Encourage the entire firm to embrace change. 24
  • 25. IBM “HR ThinkFuture” n  Think of talent as a cloud, as mobile, possibly working for IBM in the morning virtually and someone else in the afternoon. n  Focus on developing leaders with multicultural competence. n  Use social media as an HR tool replacing periodic performance reviews and enabling daily, continuous feedback. n  Use predictive analytics as an innovation tool. 25
  • 26. “Stay hungry. Stay foolish.” -Steve Jobs