The document provides a series of help desk interview questions and answers that cover various IT topics, including customer relationship management (CRM) tools, ticketing systems, and Microsoft Outlook features. It outlines processes such as resetting user passwords in Active Directory and discusses remote software options. Additionally, it includes links to social media and a YouTube channel related to computer services.

1. Help Desk Interview
Questions & Answers

2. 1 What is CRM tool ?
The ideal customer relationship management software for fostering long-term
relationships and assisting customers in reaching their goals. SalezShark is an award-
winning CRM software that includes marketing automation, sales automation, lead
management, and all the other tools you need to take your business to the next level —- all
while being simple to use, affordable, and easy to access.
2 What is ticketing tools ?
An IT ticketing system is a tool for tracking IT service requests, events, incidents, and
alerts that may necessitate additional IT action. Showcase ITSM. Ticketing software helps
businesses resolve internal IT issues by streamlining the resolution process.
3 What is outlook in office 365 ?
Microsoft Outlook is the preferred email client for sending and receiving emails from
Microsoft Exchange Server. Outlook also includes features for managing contacts, emails,
calendars, and tasks.

3. 4. Ticketing tools list ?
Spiceworks.
ServiceNow
SolarWinds Web Help Desk
5. How to reset user password in active directory ?
Log in to a domain-connected computer and open the Active Directory Users and
Computers console. Find the user account whose password you want to reset. In the right
pane, right-click on the user account and select Reset Password. Type the new password
and enter it again to confirm.
6. How to active and inactive active directory user password ?
Please check Video
7. What is network in computer ?
Computer networking refers to the interconnection of computing devices that can exchange
data and share resources. To transmit information over physical or wireless technologies,
these networked devices employ a set of rules known as communications protocols. Let's
go over some frequently asked questions about computer networking.

4. 8. How to install antivirus ?
Please check Video
9. How to Basic software ?
Please check Video
10. How to assign tickets to all Teams ? (Ex : Desktop team, Network team, server team,
software team, admin team, or others team)
Understand the contents of the ticket before reassigning it to a specific team.
11. Please check your email for approval after completing some tasks.
(As per company rules)
12. What is remote software ?
A remote desktop is a programme or feature of an operating system that allows a user to
connect to a computer in another location, view its desktop, and interact with it as if it were
local.

5. 13. Remote software list ?
 TeamViewer.
 AnyDesk.
 Splashtop Business Access.
 RemotePC.
 Zoho Assist.
 ConnectWise Control.
 GoTo Resolve (formerly GoToAssist)
 BeyondTrust Remote Support.

7. SILICON CHIPS TAMILAN அணில் சேவைகள் (Squirrel Services) Hello
friends, this is my YouTube channel where I share knowledge about computer
hardware, software, networking, server details and Job openings..
NAME : VIGNESH KUMAR
ADDRESS : INDIA , (TAMILNADU).
INSTAGRAM USER NAME : vignesh301992
YouTube Link https://www.youtube.com/@siliconchipstamilan3159/about
Mobile Number : 9003325678
Mail ID : vignesh301992@gmail.com
FB Link
https://www.facebook.com/profile.php?id=100063722750309
&
https://www.facebook.com/profile.php?id=100063637014376
Linkedin
https://www.linkedin.com/in/vignesh-k-60a70a11a/
Slide Share Link
https://www.slideshare.net/vigneshvickyk