Tiffany Steed is seeking a leadership position in human resource management utilizing her 10 years of experience in areas such as customer service, collections, policy compliance, communications, and training and development. She has a Master's degree in HR management and relevant coursework and certifications. Her experience includes recruitment and selection, creating training materials, developing policies and procedures, and event planning.

1. Tiffany J. Steed
19934 Fenelon Email:tiffany.j.steed@gmail.com
Detroit, Michigan 48234 (313) 220-3975
OBJECTIVE
Secure a leadership position that will provide opportunity for me to align my talent, ability, and impressive education to
maximize the strength of your organization in the Human Resource Management competency.
CAREER SUMMARY
Successful professional with over 10 years of continued excellence in the areas of: customer service, collections, policy
compliance, multi level communications, presentation development, and execution. Competitive leader who possesses the
ability to conform in any environment and adapt to the changing needs of the business, economy and technology.
Core Competencies and Relevant Coursework Include:
♦ Training & Development ♦ Resume Screening ♦ Strong Oral & Written Skills
♦ Recruitment and Selection ♦ Excel Report Development ♦ Effective Listening Skills
♦ Customer Service ♦ Event Planning ♦ Communication & Conflict Resolution
RECRUITEMENT & SELECTION
 Created and distributed offer letters, independent contract agreements and new hire paperwork for the company
 Screened over 200 resumes searching for potential new hires to interview for client open positions
 Conducted multiple phone screens/interviews with potential job candidates
 Conducted new employee orientations and ensured that paperwork is filled out properly
 Coordinate job fair and career fair and trade show registrations for company to ensure participation in events
 Coordinated drug screens and background checks for potential new hires
 Conducted initial resume and phone screening sessions for clients before on-site interviews are conducted by CEO
 Conducted 2nd interviews for company clients that resulted in 5 new hires*
 Scheduled and conducted new hire orientations for approximately 50 people
 Represented company at The Good Morning America Job Fair at Cobo Convention Center
 Developed a strategy for organization which resulted in the recruitment and retaining of new members
 Conducted approximately 240 one hour face-face behavior interviews with prospective candidates
 Scored behavior assessments that resulted in hiring and plant planning expansion for the Lear corporation
 Recruited 5 new members for local sorority
 Developed new member orientation package and catered the luncheon for event
POLICY & PROCEDURES
 Developed and approved 2 new hire offer letters and independent contractor agreements*
 Updated New Employee Handbook and coached approximately 50 new hires on the company procedures
 Updated Business Plan Writing Coach Program for the company that resulted in three new clients*
 Drafted New Client Engagement Letter and coached people on their work performance*
 Developed membership surveys to solicit career advancement projects and events for the organization
 Received PQI Bright Idea Honorable Mention by Center Manager for developing a third party disclosure document to
bypass third party disclosure laws
EMPLOYEE RELATIONS
 Assisted interns in the new hire process and making sure they properly understood company policies
 Conducted performance reviews and recommended personal development program for Interns*
 Conducted New Hire Orientations and Exit Interviews*
TRAINING & DEVELOPMENT
 Created over 15-20 PowerPoint presentations and training material for the company clients
 Created human resource, diversity, entrepreneurial and career transition training material
 Facilitated to completion of US Passport Application process and paperwork for CEO*

2. Tiffany J. Steed
 Evaluated pledge performance, evaluated their assignment, taught the history of the organization
ADMINISTRATION
 Developed a completed excel spreadsheet of local accounting firms in Michigan for marketing purposes
 Faxed documents, typed correspondents and ordered company supplies and training material
 Participated in weekly conference calls and conducted report outs on project status
 Responsible for answering all calls within the Admissions Office
 Oversaw the completion of company I-9 forms for interns and independent contractors
 Created documents daily team reports and scheduled interviews for CEO
 Conducted interview follow-up and contacted members to update their membership status in database
 Led 1,400 person roster of current and past chapter members that increased chapter membership
 Developed Org Chart for a staff of 20
FINANCIAL MANAGEMENT & COLLLECTIONS
 Budgeted weekend events for the class reunion and purchased food and marketing material totaling over $5K
 Contacted 250 delinquent customers on their accounts daily that resulted in meeting monthly goals
 Locate customers through the use of computer systems location tools to secure and obtain payment
 Conduct evaluations on previous notes and account contracts
 Coordinated the repossessions and location of past due customer vehicles
 Acknowledged for collecting $10K in late charges a month by Center Manager
EVENT PLANNING
 Organized the coordination and/or participation of local Job Fairs and Career Trade Shows*
 Coordinated A Purposed Transition Automotive Industry Bail Out Job Search Strategy Workshop Series*
 Coordinated the entertainment for the Annual Thanksgiving food drive for 10 families
 Coordinated all aspects of the founders day luncheon for over 100 members
LICENSES / CERTIFICATIONS
State of Michigan Certified Life Insurance Broker May 2003
Licensed Tax Professional for HR Block December 2003
Professional Memberships
 National MBA Association – Detroit Chapter
 Eta Phi Beta Sorority, Inc. – Alpha Chapter
 Business Students Association (BBS)
 Society of Human Resource Mgt. (SHRM)
EDUCATION
Masters of Science Degree in HR Management received from Central Michigan University, (Dec. 2006) GPA 3.76
Bachelors of Art in Degree in Telecommunications received from Michigan State University, (May 2001) GPA 2.59
PROFESSIONAL WORK EXPERIENCE
Math and Reading Tutor, Class Act Tutoring Services 03/10-present
Customer Service Representative, Blue Care Network 09/09-06/10
HR Intern, HR Strategies Plus LLC 05/09-11/09
Customer Service Representative, West at Home 12/08-07/09
Credit Analyst and Collection Representative, Credit Acceptance 08/04-05/09
Customer Service Representative, Chrysler Financial, Representative 09/01-01/09
Sports Broadcasting Media Arts Operator, Spartan Vision 09/99-05/01
Candidate Sourcer and Interviewer for Lear, Adecco 06/00-08/00