1. Heather Kudrak
Management Professional
12301 Windsor East Drive
Fishers IN 46038
heatherkudrak@gmail.com
352-284-1693

2. I am an energetic and innovative leader. My passion is to
provide enhanced customer experiences through the
development of high performance teams and improved
business processes supported by an efficient use of resources
and a customer-centered, learn-share philosophy.
As a dedicated professional, seasoned communicator and a
quick study, I’ve earned the respect of my peers as a value-
added leader and collaborator who uses customer-focus,
organizational skills, software acumen and a penchant for
metrics to deliver 100% on projects of varying size and
complexity.
“Heather's organizational skills are exceptional. She plans and prioritizes her work efficiently.
She communicates well both verbally and in writing. Heather is very customer oriented and
provides excellent service to her customers. She motivates and inspires others and is great
to work with.”
-Jo Branda, Supervisor Operations
Overview

3.  SUCCESS THROUGH ENHANCED CUSTOMER EXPERIENCES
 Business and professional success does not happen in a
vacuum; the ability to enhance the customer’s experience
drives success.
 High performing teams enhance the customer’s
experience when deliverables are executed with expertise
and care.
 The efficient use of resources does not diminish a high-
performing team’s ability to deliver enhanced customer
experiences.
“Heather is a great example to her colleagues and employees. She is detail oriented,
thorough in her work, and extremely knowledgeable. She has a professional demeanor
and doesn't get stressed out while under pressure. She was a pleasure to work with
and I personally hope I work with someone like Heather again.”
-Ryan McNeil, Production Research Specialist
Vision

4. Leadership (Build
Trust. Set the bar.
Inspire others.)
Learning and Develop/Support
Continuous High Performing
Improvement Team
Enhanced
Customer
Experience
Provide
Professional
Opportunity,
development
Expect
through
Accountability,
recognition and
Support Creativity
feedback
and Camaraderie
Efficient use of
resources
Management Philosophy

5.  B.S.
Business Administration &
Management with Honors
 3.46 GPA
 Four-time recipient Chancellor’s List
 Provost List
“Heather is a very hard working and dedicated employee. She would always go above
and beyond to understand the business requirements for the products she worked
with and did not hesitate to work nights and weekends if needed. Heather is very
professional and well organized. She takes on projects with minimal information and
develops them to completion. She is a very driven and goal oriented employee.
Heather will be a great asset to your team.
-Rebekah Taylor, Technical Analyst
Academic Achievement

6.  Received Sallie Mae “Champion of Higher Education for
providing Exceptional Customer Service” award.
 Managed cross-country transition project, completed on-
time, without service interruptions and without post-
transition internal or external audit findings (Lynn Haven,
FL to Fishers, IN). 2010
 Achievedand sustained 50% increased productivity in core
processes.
 Directed the disbursement and reconciliation of over
$1Billion in Loan Origination volume.
 Managed on-time decommission and relocation project, with
no down-time and no loss of same-day service level
(Gainesville, FL to Lynn Haven, FL). 2008
Career Accomplishments

7.  Developed successful RFP submittal and presentation and
awarded Contract to perform auditing services for State of Florida
Agency for Workforce Innovation.
 Achieved first-call resolution goals in support of technical support
call center.
 Managed and delivered all technical writing, implementation and
virtual training to Fortune500 customer with 100% customer
satisfaction.
Career Accomplishments

8.  Administrative Management  Recruiting
 Business Analysis (BABOK)  Training
 Business Process Mapping
 Professional Development
 Customer Service CRM
 Microsoft Office
 HR applications (Word®,
Excel®, Outlook®,
 Operations Management PowerPoint®, Visio®,
Project®)
 Project Management (PMBOK,
Health Check, Red Zone)
KSAs

9. “Heather's organizational skills are exceptional. She plans and prioritizes her work efficiently.
She communicates well both verbally and in writing. Heather is very customer oriented and
provides excellent service to her customers. She motivates and inspires others and is great
to work with.”
-Jo Branda, Supervisor Operations
“Heather is a great example to her colleagues and employees. She is detail oriented,
thorough in her work, and extremely knowledgeable. She has a professional demeanor
and doesn't get stressed out while under pressure. She was a pleasure to work with
and I personally hope I work with someone like Heather again.”
-Ryan McNeil, Production Research Specialist
“Heather is a very hard working and dedicated employee. She would always go above
and beyond to understand the business requirements for the products she worked
with and did not hesitate to work nights and weekends if needed. Heather is very
professional and well organized. She takes on projects with minimal information and
develops them to completion. She is a very driven and goal oriented employee.
Heather will be a great asset to your team.
-Rebekah Taylor, Technical Analyst
Recommendations

10. Thank You
“The heights by great men, reached and kept, were not attained by sudden
flight, but they, while their companions slept, were toiling upward through
the night.”
-Henry Wadsworth Longfellow