The document provides information about the 2010 Annual Administrative Management Summit taking place on January 14-15, 2010 in Arlington, VA. The summit will provide training and workshops over two days for administrative assistants and other office staff to help them advance their careers. Topics will include communication skills, leadership, time management, and using technology. Pre-conference workshops are also available. The summit will provide up to 12 CPE credits. Early bird registration rates are available until November 5. Onsite accommodations have been reserved at a nearby hotel.

1. January 14–15, 2010 | Arlington, VA
Earn up to 12 CPE Credits
The 2010
Annual
Gather Tools to Advance Your Career in Today’s Workforce
You Will Learn to:
Discover Ways to Advance Within Your Organization
Acquire the professional skills needed to take your career to the next level
Cultivate Leadership and Team Building Expertise
Work and communicate effectively with others for more efficient decision making
Acquire New Skills to Enhance Productivity
Develop time management and stress reduction techniques to maximize your time at the office
Learn Latest Best-Practices in Administrative Management
Enhance your professional skills to make you more valuable in the workplace
PerformanceInstitute.org/AdminSummit

2. Who The 2010 Annual Administrative Management Summit
Should
Attend:
Pre-Conference Workshop
JANUARY 14, 2010
• Administrative
Assistants Pre-Conference Seminars are hands-on, interactive sessions with specially designed exercises
and projects that have immediate application. With this half day application session, you will
• Executive Assistants enhance your training experience by establishing a reference point of knowledge, language
and methodologies for the rest of the event. This seminar will dive deep into professional
• Office Managers
development and career growth to help improve your expertise and gain knowledge of
• Executive Secretaries practical tools to implement from a field expert. Enrollment space is limited, so register today
to reserve your place.
• Receptionists
• All other
Administrative Staff 8:30
Pre-Conference Workshop Registration and Continental Breakfast
Top Five
9:00
WORKSHOP
Devise Your Own Professional Development Plan
Reasons to When you were young, people always asked what you wanted to be when you grew up.
Even though you might be “grown up” now, it does not mean that you cannot continue to set
Attend: goals for yourself and your career. At this workshop, you will learn what it takes to create your
own professional development plan. You will explore the five steps to career growth and how to
1. Develop time make them work for you.
management skills • Examine your strengths and how to use them to attain your goals
to find more time in • Develop your own personal brand and how to market yourself
your work day • Learn how to use mentors and networking to make contacts in your career field
2. Learn to
12:00
communicate and Workshop Adjourns/Lunch Break/Conference Registration
negotiate effectively
3. Gain the skills
you need to
move up the
corporate ladder “ The workshops were awesome.
4. Acquire stress I will be looking into completing the
management
techniques certification course and proposing this in-house
5. Examine the
future of technology
to my management.”
in the workplace
JORGINA WHITE, SECRETARY, NASA
PerformanceInstitute.org/AdminSummit

3. The 2010 Annual Administrative Management Summit
Day One
JANUARY 14, 2010 (Continued)
1:00
KEYNOTE ADDRESS
Ignite Your Career: Increase Motivation and Gain a Competitive Edge
It is often very easy to become caught up in the daily tasks of your job. Staying energized and motivated about your
profession and job requirements is often very difficult to do. This keynote will focus on how you can stay positive and
increase your motivation on the job. You will learn how a good attitude and enthusiasm for your work will help you gain a
competitive edge in the workplace.
2:00 3:15
Garner Techniques to Communicate Examine Ways to Negotiate with Confidence
Professionally and Move Up the
• Gather communication tools that will allow you to clearly Corporate Ladder
express what you want to say • Focus on the relevant issues of the negotiation without
• Use professional communication strategies to successfully allowing personal feelings or negotiator tactics to effect
negotiate conflict your decisions
• Learn the differences between appropriate and • Understand the important benefits of win-win negotiations
inappropriate expression in the workplace to continue valuable relationships and form new
partnerships within the office
• Improve personal and professional profitability to
advance your career and move up the ranks within your
3:00 organization
Break and Refreshments
4:15
Day One Adjourns
“ This event was packed with useful information
that can be applied to the daily work environment.”
ERICA LEWIS, STAFF ASSOCIATE, SOCIETY FOR HUMAN RESOURCE MANAGEMENT
PerformanceInstitute.org/AdminSummit

4. The 2010 Annual Administrative Management Summit
Day Two
JANUARY 15, 2010
8:30 11:15
Continental Breakfast
Collaborate With Your Colleagues to Improve
Decision Making
9:00 • Form working relationships and build confidence with your
colleagues
Harness Stress Management Techniques
• Implement work-objectives to define the purpose of the
• Discover techniques to reduce stress and make your day collaboration
more productive
• Make better decisions on partnership and
• Develop a daily schedule for both work and home to agency collaboration
organize your time
• Recognize your limits and prioritize tasks accordingly
12:00
Lunch Break
10:00
Learn to Gain and Keep Employer’s Respect
12:45
• Learn ways to earn and keep the trust of your employer
Enhance Diversity Management to Achieve a
• Gain techniques to make yourself an invaluable member of
Cohesive Work Environment
your office staff
• Complete your tasks with confidence and be an employee • Understand how diversity can enhance your office’s
your employer can count on work environment
• Achieve a cohesive work environment between different
age groups and ethnicities
11:00 • Appreciate and adjust to your workplace’s diverse
Break and Refreshments characteristics to get the job done
“ The entire summit was beneficial – I would
recommend it to others.”
ELSIE SIMMONS, PROGRAM OPERATIONS ASSISTANT, CENTERS FOR DISEASE CONTROLT
PerformanceInstitute.org/AdminSummit

5. The 2010 Annual Administrative Management Summit
Day Two
JANUARY 15 (Continued)
1:45 3:30
Learn to Mentor Yourself and Others Execute a Well-Planned Event
• Create mentoring relationships that are productive, • Learn to effectively run an event from planning stages
enjoyable and successful through execution
• Maximize mentoring through insight into your unique • Identify costs and create a plan to stay within your budget
learning and teaching approach • Develop an outreach and marketing strategy to promote
• Share your knowledge and expertise with others through and advertise your event
coaching and mentoring relationships
4:15
2:30 Conference Adjourns
Break and Refreshments
2:45
Perfect Time-Management Skills
• Achieve results through effective planning and
clarifying objectives
• Develop a balance between professional goals and
personal time
• Learn ways to offset procrastination by developing a time-
management plan
“ I will apply these skills to my agency to better manage
the office and advance my career.”
TYRA DANIELS, EXECUTIVE ASSISTANT, NATIONAL INSTITUTES OF HEALTH
PerformanceInstitute.org/AdminSummit

6. In-House Training
One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and
management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that
addresses your exact challenges and provides a more personal learning experience, while virtually eliminating travel expenses.
Whether you require training for your department or for an organization-wide initiative, the advanced learning methods
employed by The Performance Institute will create an intimate training atmosphere that maximizes knowledge transfer to
enhance the talent within your organization.
CUSTOMIZATION
We realize that not all obstacles can be overcome by applying an “off-the-shelf solution”. While many training providers
will offer you some variation of their standard training, The Performance Institute’s subject matter experts will work with you
and your team to examine your programs and determine your exact areas of need. The identification of real life examples
will create a learning atmosphere that resonates with participants while at the same time providing immediate return on your
training investment. Using interactive exercises that employ actual projects or scenarios from your organization, instructors
can address specific challenges and align the curriculum of each session to your objectives. While the majority of on-site
trainings are focused on smaller groups, The Performance institute also has the ability to accommodate organizational-wide
training initiatives. Utilizing multiple instructors, The Institute has the capacity to deliver courses to groups of up to 300
participants per day.
AREAS OF EXPERTISE
On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the
following areas:
• Strategic Planning • Workforce Management • Program Evaluation
• Performance Measurement • Performance-Based Budgeting • Administrative Management
• Project Management • Performance-Based Contracting • Leadership and Change
• Lean Six Sigma • Performance Reporting
For more information about in-house training options available to you, please contact Jennifer Mueller at 202-739-9619
or email her at Jennifer.Mueller@PerformanceInstitute.org.
Sponsorship Opportunities
As a conference and training provider, The Performance Institute is an expert in bringing together
leaders to share and discuss best practices and innovations. We connect decision-makers with respected
solution providers.
The Institute offers four different pre-designed sponsorship packages:
• Event Co-Sponsor • Session Sponsor • Luncheon Sponsor • Exhibit Booth Sponsor
For more information on sponsorships or to get started, contact Meredith Mason at 202-739-9707 or
Meredith.Mason@PerformanceInstitute.org
PerformanceInstitute.org/AdminSummit

7. The 2010 Annual Administrative Management Summit
Logistics & Registration
Venue & Hotel REGISTRATION
The 2010 Annual Administrative Summit will be held at the Performance Institute
Training Center in Arlington, VA, just one block east of the Courthouse Metro stop 1. ONLINE at PerformanceInstitute.org/AdminSummit
on the Orange Line. A public parking garage is located inside of the building for
$10/day. Continental breakfast and refreshments will be provided for delegates 2. VIA FAX to 866-234-0680
on each day. 3. VIA PHONE to 877-992-9521
The Performance Institute Training Center 4. VIA MAIL to
1515 N. Courthouse Road, Sixth Floor The Performance Institute Corporate Headquarters
Arlington, VA 22201
877-992-9521 | www.PerformanceInstitute.org 805 15th Street, NW, 3rd Floor
A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard
Washington, DC 20005
by Marriott at the prevailing rate of $209 until December 15, 2009. This rate is
based on the government Per Diem and is subject to change. Please call the hotel Yes! Register me for The 2010 Annual Administrative Management Summit
directly and reference code “Administrative Summit” when making reservations Yes! Please add the Pre-Conference Workshop
to get the discounted rate. The hotel is conveniently located three blocks from the Please call me. I am interested in a special group discount for my team
Rosslyn Metro station. Please ask the hotel about a complimentary shuttle that is
also available for your convenience.
Arlington Rosslyn Courtyard by Marriott Name Title
1533 Clarendon Blvd.
Arlington, VA 22209
703-528-2222
Office Organization
www.CourtyardArlingtonRosslyn.com
Tuition & Group Discounts:
Address
The tuition rate for attending The 2010 Annual Administrative Summit is as follows:
Offerings Early Bird Rate* Regular Rate
City State Zip
Conference Only $499
One Workshop $199
*For the early bird rate, register by November 5. Telephone Fax
For information about group discounts, please contact Melvin Hall at
202-739-9630 or Melvin.Hall@PerformanceInstitute.org
Email
CPE Credits
Delivery Method: Group-live Program Level: Basic
Payment Information
Prerequisites: None Advanced Prep: None
Training Form/Purchase Order Check (accepted by mail only)
CPE Credits: Up to 12
Credit Card
The Performance Institute is registered with the National Association of State Boards of Accountancy
(NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.
Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth
Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org Credit Card Number Expiration Date
CANCELLATION POLICY we can improve, please write your comments on the
For live events: The Performance Institute will provide a full evaluation form provided upon your arrival. Should you
refund less $399 administration fee for cancellations four feel dissatisfied with your learning experience and wish to
weeks before the event. If cancellation occurs within two request a credit or refund, please submit it in writing no later Name on Card
weeks prior to conference start date, no refund will be than 10 business days after the end of the training to: The
issued. Registrants who fail to attend and do not cancel Performance Institute: Quality Assurance, 805 15th Street,
prior to the event will be charged the entire registration fee. NW, 3rd Floor, Washington, DC 20005
All the cancellation requests need to be made via Cvent or We will evaluate individual complaints in a context of Billing Zip Code 3 Digit Card verification #
email. Your confirmation email contains links to modify or collective comments from the event.
cancel registrations. Please note that the cancellation is not
final until you receive a written confirmation. Note: As speakers are confirmed six months before the Please make checks payable to: The Performance Institute Priority Code: K228-WEB
event, some speaker changes or topic changes may occur
Payment must be secured prior to the conference. If payment in the program. The Performance Institute is not responsible
is not received by the conference start date, a method of for speaker changes, but will work to ensure a comparable
payment must be presented at the time of registration in speaker is located to participate in the program. DISCOUNTS
order to guarantee your participation at the event. • All ‘Early Bird’ Discounts must require payment at time of • All discount offers cannot be combined with any other
If for any reason The Performance Institute decides to registration and before the cut-off date in order to receive offer.
QUALITY ASSURANCE cancel this conference, The Performance Institute accepts any discount. • Discounts cannot be applied retroactively
The Performance Institute strives to provide you with the most no responsibility for covering airfare, hotel or other costs • Any discounts offered whether by The Performance Institute
productive and effective educational experience possible. incurred by registrants, including delegates, sponsors (including team discounts) must also require payment at
If after completing the course you feel there is some way and guests. the time of registration.
PerformanceInstitute.org/AdminSummit

8. About the Performance Institute
Called “the leading think tank in performance measurement for government” on OMB’s ExpectMore.
gov, The Performance Institute has been a leader in Performance Management training and policy
since the 2000 administration transition. As part of the Government Performance Coalition, a group of
good government organizations, the Institute worked in 2000 to deliver recommendations to the then
new administration on what would become the President’s Management Agenda.
In 2009, the Institute is leading Innovations in Government: From Transition to Transformation,
or InnoGOV.org, a collection of forums, research and recommendations to bring insight and
transformation to the federal government. The goal of InnoGOV.org is to centralize the importance
of performance, accountability and transparency in government and to disseminate the leading best
practices to government managers.
The Performance Institute has published several research reports regarding performance management
initiatives and trains over 10,000 government managers per year on performance-based topics.
Dedicated to improving citizen services and taxpayer transparency, the Institute uses a best-practices
foundation to deliver the most effective and tested methodologies for improving performance.
www.PerformanceInstitute.org