This document discusses happiness intelligence and its use in measuring employee happiness and engagement. It introduces Happiness Works, a company that provides monthly and quarterly employee surveys to measure happiness drivers and how they predict future performance and turnover. The surveys are designed to be actionable, with real-time results that empower local managers to improve employee experience. An example is given of a global money transfer company that uses Happiness Works to survey its 9,000 employees worldwide and has found that unhappy employees two months prior are more likely to have low performance and leave the company. The document advocates applying principles of happiness like connecting with others, being active, keeping learning, and giving to make UX design jobs happier.

1. Happiness Intelligence
Understanding the X in UX
Nic Marks
www.happinessworks.com
nic@happinessworks.com
@happiness_works

2. We shape our self
to fit this world
and by the world
are shaped again.
Working Together – David Whyte

8. Becoming happier

9. 5 ways to wellbeing
Part of the UK Government’s
Foresight 2008 Programme
on Well-being

10. 5 ways to wellbeing

11. Connect ...
Be active ...
Take notice ...
Keep learning ...
Give ...

12. Happiness intelligence
(responsive people metrics)

13. You ASK people
and
you LISTEN

18. Happiness intelligence
shouldbe
Actionable intelligence

21. Happiness intelligence
in practice

23. Travelex
Trial from October 2015
Full roll-out May 2016
9,000 employees globally
• Monthly happiness
• Quarterly drivers
Performance review data
Leavers tracked

24. Happiness Works and reach
50,000
+
users
47
5
20 + 11
8
Worldwide
partners
languages
countrie
s
companies
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
Low Performance (in July) Left (by July)
Unhappiness predicts low performance &
staff turnover 2 months later
Unhappy (in May) Happy (in May)

25. Client quotes
“Happiness Works is helping Travelex move away from
the traditional global employee engagement surveys. It
allows us to use seamless cloud technology to
understand how happy our people are. Their system
gets to the core of how our employees feel and
empowers our managers locally to make a difference to
the overall colleague experience using real-time data.”
Gareth Morgan, Global HR Director Travelex

26. Happier UX jobs 

27. Visual Designer

33. Connect ...
Be active ...
Take notice ...
Keep learning ...
Give ...

36. We shape our self
to fit this world
and by the world
are shaped again.
Working Together – David Whyte

37. Happiness Intelligence
Understanding the X in UX
Nic Marks
www.happinessworks.com
nic@happinessworks.com
@happiness_works