Join Michelle Hurtubise, Executive Director of the London InterCommunity Health Centre and Sean Fitzpatrick of TalentMap, as they take you through the reasons to conduct an Employee Engagement survey, the plan, communication, deployment, and how did they implement the action planning from the results to drive positive change. ADDITIONAL TOPICS: • TalentMap Offering to AOHC Members • What’s In It For Me • Employee Engagement for Dummies – Soft Copy • Free Monthly Webinars On Organizational Hot Button Issues

1. Copyright©2015, Talent Map. All rights reserved.
TalentMap Overview for

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TalentMap By The Numbers
• 15+ years in business
• 1,000+ engagement survey projects launched since inception
• Hundreds of engagement survey projects launched each year
• 1 million+ employees surveyed annually
• Benchmarks by size, industry, geography and others
• Products include standard and custom
• Engagement, Pulse, Entry, Exit, 360 & Custom (Culture, Safety, etc.)
• Services include action planning
• Focus groups, workshops, blended leadership training & coaching
• Only 1 Focus
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Sample Clients & Benchmark
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Programs & Partners Technology & Engineering Nonprofits/Government Financial/Logistics & Other
Healthcare

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Some Of Our Associations / Partnerships
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Action Planning
12 Month
Coaching
TalentMap’s Proven 7-Step Process
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1. Prepare for
Action
2. Develop
Questionnaire
3. Pre-survey
Communication
4. Deploy
Survey
5. Analyze,
Interpret &
Report
6. Discuss,
Clarify & Plan
7. Communicate
& Act
1. Executive
2. Logistics
1. Customize
2. Survey Mapping
1. Posters
2. Templates
3. FAQs
Focus Group
DIY Workshops
with HR
1. Online
2. Mobile
3. Paper

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We Answer Four Key Questions
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1. How engaged are your
employees? (scale out of 100)
2. How effective are your
workplace practices?
3. What are your most powerful
drivers of engagement?
4. Where should you focus your
efforts to improve
engagement? (for your biggest ROI)

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We Help you Connect the Dots for Your Executives
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Employee
Engagement
Employee
Productivity
Employee
Retention
Discretionary
Effort
Patient/
Stakeholder
Value
Patient
Satisfaction
Revenue
Growth
Profitability
TalentMap’s 12 high
performance work
practices that drive
employee engagement Strong
Patient
Satisfaction
Scores

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TalentMap’s Measurement Approach to Patient Satisfaction &
Employee Engagement Drives Business Performance
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Benchmarks by Size, Industry, Location and Others
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Benchmark
Small
Organization
Medium
Organization
Large
Organization
Healthcare
Centres
Healthcare
Primary
Financial
Services
Overall
TalentMap
Demographics
< 250
employees
250 – 999
employees
1,000 +
employees
Smaller
Community
Centres
Larger
Urban/small
rural
Hospitals .
Insurance/
Credit
Unions/
Investment
All Clients
Respondents 15,000+ 50,000+ 250,000+ 15,000+ 250,000+ 250,000+ 1M+

10. Experience with TalentMap
Employee Engagement
Survey
July 21, 2015

11. Background
• Conducting Employee Surveys with TalentMap since 2004
• Wanted an external 3rd party with validated tool
• Wanted benchmark data with other health care
organizations, not just how we were doing
• Did 2 surveys solo, before SWLHIN together

12. Lessons Learned – First Survey
• Important that groups of less than 5 cannot get a report –
choose your groupings wisely and meaningfully
• Staff appreciated confidentiality and trusted it – but
confusion over who was going to read the verbatim
comments
• Clinical teams lag behind community in response rate
consistently

13. SWLHIN - CHCs
• Did an RFP for vendor for the 5 CHCs
• At the time, TalentMap was the only one who had benchmark
data for CHC type organizations
• Benchmarking within our LHIN, other CHCs
• Heading into our third survey with TalentMap as a collective,
adding SOAHAC

14. BENEFITS
• Feature of being able to see data compared to our last
survey
• Benchmark against our regional CHCs and national data
for CHC type organizations
• Easy to read reports
• Themed comments grouped together, again benchmarked
against mean

15. BENEFITS
• Hot spot map – showing teams (as we’ve grouped them)
comparison to mean of organization
• Zero in on the top engagement areas that will make impact in
change ideas
• Some years we made big changes, other years smaller
• Able to customize questions and reports (for a fee)

16. CHALLENGES
• Benchmarking within our LHIN perhaps not best
benchmarks – size, population served etc.
• Think carefully about team groupings before survey –
reporting year over year, or when sample is smaller than 5
• Encouraging people to respond, sending reminders

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AOHC Pricing
Program Component TGC+ for CHC
SPECIAL
Standard TGC+
Pricing
Program License (annually) $4,999/Annually $10,000/Annually
Project Management Included Included
Survey Customization (Edit, add, remove up to 10
questions) (English only) (2 iterations)
Included Included
Communication Support & Data Mgmt. (HRIS) Included Included
Survey Deployment (managed by TalentMap) Included Included
Management Report Executive (PPT) Executive (PPT)
Results Present.: Executive team (online) – 60 min Included (.ppt) Included (.ppt)
Online Reporting Included (online) Included (online)
External Benchmark Comparison Included (online) Included (online)
Incorporate Previous Period Norm Data Included (online) Included (online)
Survey Launch Period #1 or #2 Nov 15th - Dec 15th or
May 15th - Jun 15th
Choice of all dates
Minimum per period 5 5
ECFA Compliant NA
Standard pricing
over to clients
Unique offering to
each CHCs buying as
a group

18. Copyright©2014, Talent Map. All rights reserved.
Q: Why survey?
A: Understanding and improving engagement is the
most important action a leader can take to
improve the organization.
Q: How much does it cost?
A: $3,999 no customizations ‐ $4,999 customize up to
10 items.
Q: Can we customize our questions?
A: Yes, you can customize up to 10 items (questions).
Q: When can we survey?
A: You can survey either in the Fall or the Spring, you
choose.
Q: Are our results benchmarked to other CHCs?
A: Absolutely, we compare you to over 50 Ontario
CHCs.
Q: What kind of reports do we get?
A: You get a fully customized Executive report,
and unlimited online reporting.
Q: Who presents the results?
A: Our senior consultants present and discuss
your results online.
Q: Is it ECFAA and Accreditation Canada
compliant?
A: Yes. We are fully compliant to save you time
and money.
Q: Is the survey anonymous and confidential?
A: Yes. It is managed by TalentMap, a
professional 3rd party survey provider. All
responses are completely anonymous
AOHC MEMBERS OFFERING FAQs
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19. Copyright©2014, Talent Map. All rights reserved.
• Sign up by Oct 15th, for Nov 15th launch
• Contact Louie Mosca – he will send you a link to web form
to complete and you will receive a call from your project
manager to finalize agreement
• Contact Details
• lmosca@talentmap.com
• 613-248-3417,501
• www.talentmap.com/AOHC
NEXT STEPS
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