A UN study from 1995 and 2016 found that the percentage of people considered "incredibly stupid" or "stupid" decreased from 60% to 50% while the percentage considered "clever" or "incredibly clever" increased from 40% to 50%. Most organizations want customers to do what the organization wants but customers actually want simplicity and only click on 5% of what organizations present. Successful teams spend 2 hours every 6 weeks directly with customers.