Haneesh Divakaran is an IT infrastructure management expert with over 17 years of experience managing projects, service delivery, data centers, storage, backup and more. He has led several successful projects including storage consolidation, backup migration and IT infrastructure upgrades. He is proficient in technologies like SAN, enterprise storage, backup solutions, virtualization and more.

1. Haneesh Divakaran
Bangalore – India
Phone: +91 9731565565 Email – haneeshd@gmail.com
IT Infrastructure Management * Program/Project Management * Service Delivery
Management * Data Center Management * SAN/Storage/Backup Management *
SYNOPSIS
17 years of rich experience in delivering optimal results and business value in high-growth IT
Infrastructure environments. Leadership and management experience with demonstrated success in
building best-in-class IT Infrastructure, Service Delivery, Project Management and IT Infrastructure
Managed Services.
MAJOR ACHIEVEMENTS
 Led the Storage consolidation and migration project for AON Gurgaon & Noida Data Centers
 Led Team to build new Backup infrastructure and accomplished the backup migration project
for AON Gurgaon & Noida Data Centers
 Headed Hewitt-Pay IT Infrastructure upgrade project for AON Bangalore Data Center
 Steered India Storage team on the implementation of Storage consolidation & migration project
for AON Data Center at Lincolnshire, North America.
 Steered India Backup team on the implementation of TSM Replacement project for AON Data
Center at Lincolnshire, North America.
 Managed Service Delivery of IBM’s premium customer BHP-Billiton for Active Directory
Services globally.
 CSAT Score (5/5) of BPO Customers (HP EVA Storage Shared Services) all four quarters
consistently for two years (2010 & 2011)
 Service Excellence Award (Hewlett-Packard) for the Continual Service Improvement initiative
for Client’s Storage environment
 Achievement Award (Hewlett-Packard) for Storage Migration Project
 Achievement Award – Team Excellence (Hewlett-Packard) – EVA Storage Shared Services
 Achievement Award – Team Excellence (Hewlett-Packard) – Altiris Core Services
 Four eAwards (Hewlett-Packard) for outstanding performance
EMPLOYMENT SCAN
 AON Corporation, Chennai-India – from July 2012 to Jan 2015 as Technical Operations
Manager.
 IBM India Private Limited, Bangalore-India - from May 2011 to July 2012 as Service Delivery
Manager.
 Hewlett-Packard Global Delivery India Centre, Bangalore-India - from November 2003 to
April 2011 as Systems Engineer.
 IBM Global Services India Pvt. Ltd, (Integrated Technology Services) Infoservices,
Bangalore – from December 2000 to November 2003 as Customer Support Engineer.
 Wipro Ltd, InfoTech Group (Customer Support Division) Bits Tact Infotech P Ltd, Calicut –
From October 1998 to May 2000 as Customer Support Engineer.
 Observe Computers, New Delhi – From May 1994 to April 1995 as System Administrator
(No Proof of Employment).
ACADEMIA
 MBA - Information Technology (Sikkim Manipal University), July 2008.
 Diploma in RDBMS, (Prism Technologies) November, 1997
 Diploma in Computer Technology (Department of Technical Education)
Govt. of Tamil Nadu, April, 1994
 Pre Degree University of Calicut, April, 1991
CERTIFICATIONS
 ITIL Foundation Certificate in IT Service Management
 HP Certified Professional (Designing & Implementing HP SAN Solutions)
 Microsoft Certified Systems Engineer on Microsoft Windows Server 2003
 Microsoft Certified Systems Administrator on Microsoft Windows Server 2003
 Altiris Certified Professional

2. OTHER TRAINING CERTIFICATIONS
 Project Management Training, Simplilearn, Bangalore, 2015
 Symmetrix VMAX Configuration Management Training, EMC, Bangalore, 2014
 Management Training – Conflict Management, AON, Chennai, 2013
 Management & Leadership Training, IBM, Bangalore, 2011
 HP Storage Works XP Array hardware service & support, HP, Bangalore, 2007
 HP Storage Works EVA hardware service and support, HP, Bangalore, 2006
 IBM e Server x Series Server Specialist, IBM Global Services India P Ltd, Bangalore, 2003
 Wipro Accredited Service Engineer, Wipro Ltd InfoTech Group, Bangalore, 1999
SKILL SET
MANAGERIAL
- Strong client facing skills
- Strong customer service skills to address issues/escalations
- Proactively anticipates problems and resolves prior to becoming issues
- A keen strategist with acumen in providing effective business solution and technical
architecture to leverage technology in creating revenue opportunities
- Ability to build strong cross-functional relationships across the organization
- Ability to interact with organization leadership at all levels
- Result driven and focused with immaculate work habits, man-management, time management
and leadership skills
- Provides guidance and recommendations that drive results to improve business processes and
operations service delivery
- Demonstrates discipline in Program/Project Governance and Control
- Ability to manage and guide multiple projects concurrently
- Leverages experience in IT disciplines to identify and manage Risk
- Collaborates with IT functional Managers to meet the project goals
- Excellence in communications with top management/business units/stakeholders
- Flexibility to adapt quickly to change in a dynamic and time sensitive, ever evolving
environment
- Ability to work with minimal direction in highly complex environments
- Ability to coach, motivates, and provides career tracking for employees within organization
- Ability to continually drive improvement in a manner that excites and motivates people
FUNCTIONAL
- Delivery Management - Project Management - Account Management
- Client Management - Relationship Management - Financial Planning & Control
- Technical Specification - Requirement Definition - Risk Planning & Mitigation
- Process Definition/Optimization - Issues & Escalation Resolution - Quality Assurance
- Business Vision & Growth - Vendor Management - SLA Management
TECHNICAL
- SAN (Brocade / Cisco)
- Enterprise Storage Arrays (HP XP/3PAR, EMC VMAX)
- Mid Range Storage Arrays (HP EVA/MSA, EMC VNX/CLARiiON, HDS HUS)
- Storage Applications (Business copy, Continuous Access EVA/XP, Data Replication Manager)
- NAS Storage Arrays (NetApp)
- Storage Tools (SAN Expert, EVAPerf, EVA/XP DT, Navigator, Brocade SAN Health, SANVisibility)
- Enterprise Backup (HP Data protector / IBM TSM / Symantec Netbackup)
- Virtualization and Cloud Computing
- Server Operating Systems (Windows 2000/2003)
- Active Directory Services
- Database (Oracle/MS SQL)
- IT Life Cycle Management software (Altiris)
- IT Service Management Tools (OVSC, OVSD, Remedy, Maestro & Clarify)
PERSONAL
Date of birth : May 13, 1972

3. Marital Status : Married
Nationality : Indian