Experienced in the field of IT Desktop & Server Support (Microsoft based/Enterprise), Mobile Application support & Integration, Customer Service & support, Service Desk, Service Delivery, Project Coordination, Call Handling, Customer & Client Relationship, Customer Sales Support, Operations & Office Management, Administration & support, Executive Assistance, HR & Support etc. The objective is to be an asset to the organization & strive for excellence in the area of work undertaken with honesty, commitment and dedication to achieve a challenging position where my experience, skills & knowledge can be shared enriched and exhibited along with streamlining operations, improving productivity and overseeing projects to fruition.

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Rajaa Chatterji
Room No: 409, 124 Willis Street, Wellington, New Zealand 6011 | Tel: (+64) 021 887 234 | Skype ID: rajaa.chatterji |
Email: rajaa.chatterji@gmail.com | LinkedIn: https://nz.linkedin.com/in/rajaachatterji | Status: Permanent Resident NZ
PROFESSIONAL SUMMARY
Experienced in the field of IT Desktop & Server Support (Microsoft based/Enterprise), Mobile Application
support & Integration, Customer Service & support, Service Desk, Service Delivery, Project Coordination, Call
Handling, Customer & Client Relationship, Customer Sales Support, Operations & Office Managem ent,
Administration & support, Executive Assistance, HR & Support etc.
The objective is to be an asset to the organization & strive for excellence in the area of work undertaken with
honesty, commitment and dedication to achieve a challenging position where my experience, skills & knowledge
can be shared enriched and exhibited along with streamlining operations, improving productivity and overseeing
projects to fruition.
WORK & EXPERIENCE SUMMARY
Perfact Enviro Solutions Pvt. Ltd, India
 GM – Projects & IT
Mar 2012 – Jun 2016
CSC (Computer Sciences Corporation), India Mar 2004 – Feb 2012
 Sr. Analyst & Project Manager Jan 2011 – Feb 2012
 Project Manager Oct 2009 – Jan 2011
 Service Delivery Manager / Lead Dec 2007 – Apr 2010
 Operations Manager / Lead (Service Desk) Jul 2006 – Dec 2007
 Workflow, Queue & SLA Manager (Service Desk) Mar 2004 – Jul 2006
EXL Services Pvt. Ltd (Dell Technical Process), India
 Technical Support Executive – Level 2 Team Lead
Sep 2003 – Mar 2004
Standard Chartered Bank, India (deputed from Comtel Technologies), India
 Team Lead/Project Coordinator – Technical Support Engineer & Specialist
May 2002 – Sep 2003
Comtel Technologies Pvt. Ltd, India
 Network Support Engineer
Dec 2001 – May 2002
Oakington Tomato Farm, Cambridge, UK
 Computer Engineer / Technician
Jan 2001 – Nov 2001
Special Construction-Bureau of Automatic System Control, Kharkiv, Ukraine
 Trainee Engineer
Sep 1999 – Jan 2001
COMPANY NAME ROLES & RESPONSIBILITIES (BRIEF DESCRIPTION)
Perfact Enviro Solutions Pvt.
Ltd, India
Manage Microsoft based Desktop Service Support, Wintel Server Support, Application
Support (mobile & device Integration), Incident Management, Change Coordination &
Management, Capacity Building, Operations Management, Service Delivery & Support
Management, Administration, Executive Assistance to the Directors, Office Management,
Customer Service, attending phone calls, Client Meetings, Meeting with the Ministry – Govt.
of India, Recruitment, Call Handling, Quality Assurance & Audits, Projects Coordination &
Management
CSC (Computer Sciences
Corporation), India
Incident Management, Change Coordination & Management, Capacity Building, Operations
Management, Budget Management, Manage Enterprise Desktop Service, Wintel Server
Support, Application Support, Team Leadership & Management, Helpdesk & Service Desk
Analyst & Management, IT Customer Service, IT Service Delivery, IT Recruitment & HR
Support, Project Coordination, Resourcing & Quality Assurance, Administrative Support,
Executive Assistance to the Directors & VP, responding to Customer queries through phone
Calls & Emails, Operations support, Face-face interaction with Customers & Clients, Office
Management, Procurement budget and financial approvals, Project Management
EXL Services Pvt. Ltd India
Technical Support to Customers – Dell Laptops & Desktops, Customer Service & Support,
Office Administration, Service Desk Management, HR & Recruitment Support, Budget
preparation, Financial approvals
Comtel Technologies (P) Ltd,
India
Technical Support to External Customers – Standard Chartered Bank, Customer Service &
Support, OfficeAdministration, Datacenter & Service Desk Analyst & Management,
Operations Support to the Bank staff, Handling Banking Sector Project (Standard Chartered
Bank for entire Eastern Zone of India)
Oakington Tomato Farm,
Cambridge, UK
Administration Support, Office & Farm Management, Customer Sales & Services (Face –
Face), Operations Support, Assisting the Director cum owner, Act as a translator (Russian –
English)

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OVERALL SKILLS & ABILITIES
 Desktop Service Support  Wintel Server Support  Mobile Application Integration
 Operations Management  Team Leadership  Motivate team members
 Customer Service & Support  Budget Management  Quality Assurance & Audits
 Service Delivery Management  Project Coordination & Resourcing  Executive Assistance
 IT Recruitment  Helpdesk / Service Desk Management  Continuous Process Improvement
 Administration & Support  Office Management  Good Learner
 Customer Service & Support  Capacity Building & Management  Excellent Team Player
 Results-oriented  HR Administration & Support  Excellent Negotiation Skills
 Effective Multi-tasker  Customer Focus  Customer Relationship
 ITIL – IT Service Management  Workflow Management  Call Handling
 Information & Data Analysis  ICT & Business Strategy & Planning  Procurement Process Management
 Incident Management  Change Coordination & Management  Project Management – MS Project
EDUCATION
MBA | 2011 – 2013 | MAHATMA GANDHI UNIVERSITY, MEGHALAYA, INDIA
 Major: Operations Management
BACHELOR OF COMPUTER ENGINEERING | 1996 – 2000 | NATIONAL TECHNICAL UNIVERSITY, KHARKIV, UKRAINE
 Major: Information Control Systems &Technologies
CERTIFICATIONS
 ISO 9001:2008 – QMS LEAD AUDITOR (QUALITYASSURANCE)
 ISO 17025:2005 – LABORATORYQUALITY MANAGEMENT SYSTEM & INTERNAL AUDIT
 ISO 27001 – CERTIFIED INTERNAL INFORMATION SECURITY AUDITOR
 ITIL - IT SERVICE MANAGEMENT CERTIFIED
 MCP (MICROSOFT CERTIFIED PROFESSIONAL)
ACHIEVEMENTS
 Awarded “Certificate of Achievement for Excellent Management Skills and Excellent Job” from SDM of Bombardier
Transportation at CSC (Computer Sciences Corporation)
 Awarded “Certificate of Achievement for Strong Management Skills and Excellent Job” from Global EMC Director at CSC India
(Computer Sciences Corporation)
 Achieved Award of Excellence from DELL – Technical Support at EXL Service for “Exceptional Performance in Customer
Experience”
 Got “Special Accolades” from the Customer (Standard Chartered Grindlays Bank) for the effective deployment of Windows
2000 Servers at various Standard Chartered Grindlays Branches for Eastern India (Gawahati and Calcutta region).
REFERENCES
1. Dr. Bhujanga Chakrabarti
 Teaching Fellow at Victoria University, Wellington, New Zealand
 Mobile: 021 052 0168
 Tel: 04 478 3046
 Email: bhujanga.chakrabarti@gmail.com
2. Mr. Matthew Verghese
 Branch Manager at ANZ Bank, Wellington, New Zealand
 Mobile: 021 136 9965
 Tel: 04 496 7566
 Email: matthew.verghese@anz.com
3. Mr. Praveen Bhargava
 Managing Director at Perfact Enviro Solutions Pvt. Ltd, New Delhi, India
 Mobile: +91 9818346370
 Email: praveenbhargava@perfactgroup.com
For Detailed Work History – Job Description and
Responsibilities, please visit my LinkedIn Profile:
https://nz.linkedin.com/in/rajaachatterji