1. VIJAY KUMAR KAMBOJ E-Mail: vijaykamboj@yahoo.co.in
Contact: +91-9212475374
Aspiring to scale heights in IT Infrastructure Management Services (IMS), IT Services delivery,
Technology Operations with an organisation of high repute.
Preface
 Proficient in handling technology operations & leading technology team.
 Experienced in developing procedures & service standards for business excellence.
 Exceptionally organised with a track record that demonstrates creativity and initiatives to achieve set goals.
 An effective communicator with excellent relationship building & interpersonal skills.
 A dynamic individual with highly motivated & positive attitude.
Scholastics
PGDBA (Post Graduate Diploma in Business Administration) -Pursuing
Symbiosis Centre for Distance Learning, Pune in Operation Management
B. Tech. (Electronics & Communication Engineering)
Kurukshetra University, Kurukshetra in 2003 with first division.
XII (Non-Medical)
Board of School Education (BSEH) Haryana in 1999 with first division.
Career Profile :
Total Work Experience: 11.5 Yrs
DURATION ORGANIZATION UNIT DESIGNATION
Jan 2011- till date
(4.5 Yrs)
Pearson Education
India (PEI)
IndiaCan Education Pvt.
Ltd.
Delivery Head - IMS
(Infrastructure Mgmt.
services)
Feb 2008-Jan 2011
(3.0 Yrs)
Aforeserve.Com Ltd.
(An Acctel Taiwan
J.V.)
A. Prof-Ed Academy
(Technical Training unit)
B. re-STORE
(Mobile Phone engg. unit)
Technical Head (IT
Services)
Training Head
(Academics)
Sept 2007-Jan 2008
(5 Months)
Indian Institute of
Hardware Technology
(IIHT) Ltd.
ELS (Enterprise Learning
Services)
Technology Trainer
(Microsoft & CISCO
technologies)
Aug 2003-Aug 2007
(4.0 Yrs)
Jetking Infotrain Ltd. Jetking Ambala cantt.
learning centre
Tech Infra Admin /
Sr. Trainer
(Networking)
Experience Summary:
Managing IT Operations : 4 yrs.
Project/program Management : 4 Yrs.
Technology Operations : 6 Yrs.
System & Network Administration : 8 Yrs.
Manager- Technical Training : 7 Yrs
Technology Trainer :> 10 Yrs.
IT Infrastructure Management : 4 Yrs.
Job Roles & Responsibilities
Current Organization- IndiaCan Education Pvt. Ltd. (A Pearson Company)
Designation: Head Delivery-IMS (Infrastructure Management Services)

2. IMS (Infrastructure Management Services) is a products portfolio which includes technology services & IT
training i.e. Computer H/w and Networking, Servers, Windows Server Platforms, Linux, Network Security,
Virtualization and cloud computing.
Roles:
 Managing IT & Academic operations for IMS India centres.
 Managing academic products portfolio in IMS domain.
 Ensuring high uptime of production Servers, applications & infrastructure.
 Monitoring systems operations on a day-to-day basis and ensuring availability of resources
 Responsible for delivering Infrastructure Management Services (IMS) program.
 Ensure functionality of VSAT infrastructure (SAP & SAS) to perform smooth end to end program delivery.
 Leading tech team and ensuring quality service delivery as per SLA.
 Monitoring performance and capacity planning/extension.
 Design and Conduct technical trainings for staff/team members (TTT-Train the Techies program)
 Managing e-Learning, Digital assets & online Certification system.
 Implement Helpdesk & service ticketing system for resolving business grievances.
 Overseeing audits (internal/external), and fine tune policies and procedures
 Develop procedures, service standards for business excellence.
 Provide the IT support PAN India i.e Store, W/H , Offices
 Implementation of ITIL process. Drive the best practice culture in all IT domains i.e incident, change and knowledge
management.
 Ensure Availability of common IT facilities & Software license compliance
 Employees on-boarding and off-boarding IT provisioning
 Manage the IT financials , TCO and ROI across domains
 SLA management and Vendor performance matrix
 IT asset management, spares and accessories inventory management.
 Manage user escalations and liaise when necessary with the Systems, Network, tech team to deliver outcome.
Comprehensive Skills:
IT Operations Management
Handling IT operations for pan India academic centres for different IMS services (CoC & BPC), ensuring
quality delivery service to end-users, IT Resource optimizations & Monitoring, Inventory Management,
Vendor Management, Helpdesk setup for smooth business operations, Managing VSAT infrastructure
(SAS & SAP), IT procurement; Vendor management , cost optimization on operational expenses/budget
Managing Technical Trainings
Conducting & Managing Technical training for participants on cutting edge IMS technologies. Domain
includes Microsoft Windows Server platform-2003/2008/ 2012, Desktop System, RedHat, CentOS,
Ubuntu Linux and Open Source variants, ITIL, VMWare vSphere 5.5 & Cloud Computing. Managing
Training batches, Understanding customer requirement, Trainer allocation etc.
Team leading
Set up Talent Acquisition process for technical Staff, Develop screening mechanism, Technical
evaluations, Monitor skill set up-gradation. competency matrix, Managing Communication, MIS, Team
Performance monitoring, Goal Orientation & KRA alignment
Product Management
Managing Academic Project (in association with MGU)- Design & deliver training products (technical) for
vocational & Govt projects in IMS domain, Identify infrastructure/technology requirements for different
technical modules, market intelligence to upgrade/ modify training products.
IT Service Management
Service Strategy & various service design aspects, Service Operations, Service Delivery Management,
Change Management, Capacity Management, Align technical infrastructure towards optimization of
business processes, IT Helpdesk Process, incident handling, Service level management, SLA's mapping,
Business Excellence, Setup delivery standards, IT automation & Risk management.
Tech Skills:

3. Microsoft Windows Server Platform:
MS Windows Server 2003, 2008 & MS Windows server 2012-New implementation, Configuration and
administration, Managing Active Directory Services, AD Replication, Domain Controller implementation,
Microsoft Windows Server hypervisor, Group Policy, DFS, User Profiles & patches management.
VMWare vSphere:
VMware vSphere 5.5- Configure ESXi host, vCenter Server, Install components of vCenter Server instance,
vCenter Server appliance, manage the ESXi host, Deploy and maintain thin-provisioned VMs, vSphere vMotion
to migrate VMs, Apply patches using vCenter Update Manager,
Linux/Solaris:
Strong hands on experience on installation, configuration and Administrations of- RedHat Enterprise Linux,
CentOS, Ubuntu & SuSE Linux, Oracle Solaris 10/11 & Open Source OS, BSD variants, Configuring Network
Services, LVM.
Mailing System
Hands on experience on Microsoft Exchange server 2003/2007, Postfix & Sendmail--Configuring, Handling
routing & message tracking. Configuring postfix with LDAP/mySQL, address list publishing, Mail quota
management, Mail clients administration, PST management, Google apps sync & other business applications.
Infrastructure Services
File Server, Access Control (ACL), Remote Access & VPN- Installation, Management and troubleshooting, DNS,
DHCP, DFS, RIS, IPV6 implementation, Implementation of Group Policies, Antivirus and Backup.
Global Courses and Certifications:
CompTIA A+ and N+ (Network+)
Microsoft Windows Server platforms -2003/2008/2012 (MCSE, MCSA, MCITP)
MS Exchange Server 2003/2007/2010
Implementing CISCO network devices (CCNA)
RedHat Enterprise Linux (RHEL), CentOS & SuSE Linux (SCLP)
Cloud Computing & business applications
Wireless Network Administration
VMware vSphere V5.5 (ESXi, vCenter Server, vSphere Client)
IT Service Management (ITIL V3_2011 foundation)
PMP (Project Management Professional)
Global Certification
MCP : Microsoft Certified Professional
MCSA : Microsoft Certified Solutions Associate
ITIL: ITIL V3_2011 foundation
Other Accolades
 Organised National Level Technical Festival held in the college - Talash as a part of Organizing Committee.
 Executive member of Society of Electronics Engineers-Quark, SKIET Kurukshetra.
 Rated as outstanding performer in leading technical support team & Resolving grievances within specified TAT.
 Awarded as Excellent Performer for executed corporate training program for LIC engineers, for 69 locations across
India.
 Awarded for attaining highest feedback in DGR (Director General of Resettlement) corporate training program.
 Winner of Star Associate of Quarter-Apr 2012 at IndiaCan.
 Awarded for developing innovative solutions, for implementing IT Helpdesk & service ticketing system.

4. Personal Dossier
Date of Birth: 14th Aug, 1981
Address: #14, Plot No. 221, Sai Enclave, Sec 53, Noida– 201301
Passport No: F7248279
Linguistic Abilities: English, Hindi, Punjabi
Place: (Vijay Kr. Kamboj)