1. Nisha Swaminathan Ravi
nishamanoravi@gmail.com +1-609-7 87 -5921
SUMMARY
Professional with over 4 years of experience in sales operations and solution configuration.
EXPERI ENCE
Flextronics Technologies Chennai, India
Senior Analyst - FGS July 2013 – October 2013
Was part of the Supply Chain Management group responsible for customer order fulfilment.
 Create manual feeds into Xelus & Kinaxis (Supply Chain Management tools)
 Create feeds out of Xelus into other tools like BaaN for supply forecasting.
 Monitor automated feeds into SCM tools; validate and take corrective actions upon errors.
Hewlett-Packard Global e-Business Operations Chennai, India
Sales Support Management Coordinator March 2011 – June 2013
HP’s Technology System Groups(TSG) builds and delivers storage and compute servers like
Superdomes, midrange servers (rx2660, rx6600, rp4440), enterprise virtual arrays(EVA 4100,
6100, 8100), SAN switches. The systems are configured and customized for each customer. My
team was involved in ensuring that the systems delivered meet the specifications ordered by
customer.
 Pipeline Management (CRM): Update customer data and product requests in Siebel CRM
 Configure solutions based on customer requests in Watson (HP’s configuration management
tool). Check if there are unbuildable errors (not possible to satisfy customer’s requirements)
and report such issues to sales team.
 Work with front-end teams in different locations world wide to track and resolve issues
through regular calls and chat.
Accomplishments:
 Pro-actively involved in handling the operations of other regions (EMEAC&Q),which
facilitated in the eventual transition of entire operations to the India center.
 Received “HP Best Performance Awards - Q1 & Q2 FY’12 for ensuring zero defect
escape to customers.

2. Tata Communications Transformation Ltd. Chennai, India
Solution Implementation Engineer March 2009 – February 2011
Was deputed by my parent employer to Tata Communications for implementing solutions based
on their customer’s requirements in their cable and wireless business.
 Co-ordinate provisioning of orders received from Clarify CRM(Order Management System
Extension) and ensure the details in appropriate systems and all associated documentation
is recorded and maintained
 Validate input from Order management tool(Clarify CRM) and Customer Request Template
and based on that create an order via SFDC.
 Identify appropriate access method to be used for last mile and Mux to be installed as per
Customer requirement at customer premise & also in Core Network through Cramer6 OSS.
 Provide backend technical support for products and services like Ethernet Wire line, IP VPN
QOS & IP Select products, FMC & APM
 Prepare weekly and monthly dashboard report of team.
 Mentor junior engineers on various processes and tools like Clarify CRM & OMSE, Cramer,
Livelink, Pricing Tools, Mozart & Microsoft office.
Accomplishments:
 Awarded “TATA Star of the month” for high productivity in the month of July-2010.
 Received Hi5 Award for 100% Quality – September-2010
EDUCAT I ON
Anna University Chennai, India
Master of Computer Applications 2009
Madurai Kamaraj University Srivilliputtur, India
Bachelor of Computer Applications 2006