Gary LaPalombara is a Project/Delivery Leader based in Dallas, Texas with over 30 years of experience managing IT projects and application support teams. He has a track record of delivering projects on time and within budget through attention to detail, customer service, communication skills, and leadership. His qualifications include an A.S. in Business Automation Management and experience managing projects at the IRS, EDS/HP, and PeopleSoft.

1. Gary LaPalombara
Dallas, Texas 75219
Phone (214) 236-0934
gary.lapalombara@gmail.com

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OBJECTIVE
Objective
Qualifications • Project/Delivery Leader whose
Education passion is coaching and
Employment mentoring teams to bring
Skills predictability and process
improvements to the
maintenance of business
applications in a cost efficient
manner, while still providing
the highest level of quality to
clients.

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QUALIFICATIONS
Objective
Qualifications • ATTENTION TO DETAIL: Led a global team to
document and deploy ITIL based processes in delivery
Education of application management services resulting in
consistency and process improvement.
Employment
• CUSTOMER SERVICE: Surpassed delivery metrics
Skills for client support resulting in incentive payments above
contract terms based on recognition of outstanding
client support.
• COMMUNICATIONS: Developed and presented cost
efficient solutions for outsourcing engagements
involving application support of Oracle/SAP enterprise
packages.
• LEADERSHIP: EDS account team exceeded client
expectations through coaching and mentoring activities
which secured $3 million of additional business.

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EDUCATION
Objective
Qualifications
Education • 1973-1975 A.S. Business
Employment Automation Management,
Skills Peirce College

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EMPLOYMENT
Objective
Qualifications • 2010-present IT Project Manager, IRS,
Department of the Treasury
Education – Provided program manager expertise for Customer
Service domain enhancements required for the
Employment implementation of the 2010 Affordable Care Act
(ACA).
Skills

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EMPLOYMENT
Objective
Qualifications • 2007-2010 Application Portfolio Project Manager,
EDS/HP Enterprise Services
Education – Simplified how HP sells Application Management
Services by consolidating multiple application
Employment management products into single market offering.
– Using ITIL V3 framework to optimize delivery of
Skills
services, led project to design, document, and
deploy key operational processes used by
application management offering.
– Drove cross functional 18 month project to create a
combined application management and hosting
solution between EDS and Oracle on Demand to
allow for a best of breed solution for clients to
increase win rate for both companies.

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EMPLOYMENT
Objective
Qualifications • 2004-2006 Senior Solution Architect, EDS
– Enhanced application support win rate by crafting
Education
solutions to reduce costs on support of ERP
Employment applications by an average of 15% to 30%.
– Responsible for aligning client requirements to
Skills EDS solutions and producing sales deliverables
including presentations, cost models, and
statement of work; reviewing solution with
perspective clients.
– Ensured non-interruption of expected service
levels by performing solution overview to delivery
teams to ensure successful transition of services to
EDS.

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EMPLOYMENT
Objective
Qualifications • 1985-2003 Account Operations Manager, EDS
– Directed delivery team (~15) responsible for
Education
support and maintenance of PeopleSoft financial
Employment applications ensuring all service levels were
consistently met. EDS received incentive bonus of
Skills $45,000 each and every quarter of the contract
term due to exceeding required benchmarks
established.
– Achieved approximately $3 million of additional
business during contract.
– As Project Manager, led design, development,
testing, and deployment of electronic authorization
and routing application which allowed client to
reduce functional support budget by 40+%.

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SKILLS
Objective
Qualifications
Education • Project Management
Employment Professional (PMP)
Skills • ITIL Foundations V2 & V3