1. JOPHY P JOSE
Phone: + (91) 97399 74988 | E-Mail: jophypjose@gmail.com
Seeking career enriching assignments in presales, technical analysis and solution design, technical support,
and customer liaison with a frontline organization
An extremely talented and skilled professional with 10+ years of experience in pre-sales support including sales engineering,
product management, and solutions consulting; helping accelerate the closing of million -dollar business deals by presenting
valued-added business-focussed technology solutions to customers. Exceptional understanding of the capabilities and benefits
associated with different servers, networking, systems management, storage components and hardware in addition to providing
sizing on SAP, Oracle EBS, Siebel, PeopleSoft and Cloud. Excellent understanding of technical as well as business
requirements coupled with the ability to provide solution evaluations, proof -of-concepts, as well as help prospective clients
define and improve business requirements. Goal oriented with a unique blend of presales and technical support expertise;
excellent interpersonal communication, analytical, organization & project management skills.
≈ Select Career Highlights ≈
 Commended for exemplary performance and work ethic and in recognition, Chosen to attend the IBM STG Technical
Enablement Conference at Shanghai in the year 2012.
 Recognized as the best team player in 3 quarters for winning large high-value deals in 2013.
 Key contributor in winning a deal to the tune of 2M USD by s etting up data managed s ervice for one of the India’s well
known Insurance organization.
 Was a key player in winning IBM PureFlex deal worth 1.5M USD for IBM with multiple IBM Power and System X
servers and Storwize V7000 for one of the well known Bank in India.
 Helped secure a hardware enhancement project worth 1M USD by suggesting a combination of IBM Flex system with
IBM Storwize to suit SAP environment of a major two-wheeler shareholder in the Indian market.
 Key player in winning a contract with India’s Automobile tycoons collectively s etting up a s olution s ys tem targeted at
improving customer experience, enhancing dealer efficiency and increasing internal effectiveness.
CORE COMPETENCIES
Presales and Solution Building | RFI/RFP Response | Proactive Proposals | Customer Presentations | Customer Business
Portfolio Analysis | Systems /Network Engineering | Performance Optimization | Incident Management | Disaster Recovery |
Server and Security Management | Tertiary Support | Infrastructure Administration | Team Development | Technical Support |
Competitive Bill of Material | Technical Delivery Assurance |
EMPLOYMENT CHRONICLE
IBM INDIA PVT. LTD. BANGALORE Apr 2011 – Mar 2014
Technical Sales Specialist – x86 Server, PureFlex and Storage
 Integral part of the Pre-sales and India South Asia Tech-line team, tasked with understanding the client's business
requirements, technical requirements and competitive landscape, also providing technical sales support.
 Acted as a technical consultant to clients, IBM sales teams and/or IBM business partners and provided leading edge IT
solutions on IBM System X Servers and Storage boxes.
 Assisted the pre-sales team in defining, designing, and detailing the technical aspects and feasibility of proposed solutions,
responding to RFPs, differentiating IBM products from the competition, coordinating, managing and delivering Proof of
Concepts.
 Responsible for sizing of SAP, Oracle EBS, Siebel, PeopleSoft, VMware, Cloud and overall solution design/project scoping.
 Led technical delivery assessments including planning and solution designing of the servers and storage, supported in
preparation of interoperability matrix and answered technical questions from customers and business partners.
 Designing competitive Bill of Material for Cloud, VMware and for HPC deals in accordance with RFP/RFI.
 Ascertained technical accuracy of the proposed solution and focused on preventing customer satisfaction issues or driving
them to closure.
HEWLETT-PACKARD, BANGALORE May 2006 – Mar 2011
Technical Solutions Rep
 Provided technical support to North America Region on various HP products.
 Investigated, diagnosed and resolved both Software & Hardware issues raised by top-tier contract customers of HP.
 Developed best practices/guidelines for technical support & coordinated with IT resources for shared responsibilities
 Worked remotely to diagnose and solve customer problems, over the phone, via web collaboration and email.
 Dealt with enquiries which varied from product features, specifications and repairs to configuration assistance.
JOPHY P JOSE’S RESUME Page 1/2

2.  Assumed full ownership of each customer case, using independent judgment and experience to diagnose and troubleshoot
problems or identify cases for escalation.
 Delivered individual performance based on metrics and related targets.
 Demonstrated working knowledge of Windows Operating Systems – Windows Server 2003, Windows 2000, Windows XP
professional, Windows Vista and Windows 7.
 Responsible for delivering timely, accurate customer s upport and technical answers along with a high degree of customer
service satisfaction.
 Participated in identifying improvement opportunities and to continually develop technical/customer service skills.
 Tracked and documented customer and problem information and escalated critical issues and bugs.
MACS INFO SOLUTION (I) PVT. LIMITED TAMIL NADU FOR TVS MOTOR COMPANY, HOSUR, TAMIL NADU Mar 2004 – Apr 2006
Functional Consultant for Advantage TVS Project
 Key player in the manual testing & implementation of the prestigious AdvantageTVS DMS project by TVS Motor Company.
 Site visits for Pilot implementation, client interaction, product demonstration, onsite and offshore coordination of multiple
implementation teams across India.
 Preparation of data templates for data migration, application demo with core team members & TVS Dealers.
 GAP Analysis for further improvement and interaction with development, QA and support teams for resolving the bugs.
 Evaluated systems to make necessary modifications, technology refresh, and new technology implementation as well as
upgraded/updated to keep existing technology running at optimal level.
 Provided consistent, timely communication and updates to staff about all system related problems, nature of the issues and
expected downtime.
 Installed, configured & deployed windows operating system, setting-up users & roles in IBM x86 & Wipro Servers.
 Maintained complete IT Infrastructure; researched and resolved actual or potential problems with dealer -specific
applications and their underlying operating systems (Windows 2003, Windows 2000) and hardware.
 Trained new engineers, dealer staff and Technical support team on Advantage TVS software.
Videsh Sanchar Nigam Ltd. [VSNL], Kochi, Kerala May 2003 – Feb 2004
Customer Support Executive
 Delivered technical support for VSNL customers in internet modem configuration.
 Provided level 1 support for enterprise customers on leased line connectivity issues.
 Addressed customer challenges and queries through voice/chat support and ensured effective resolution to the challenges
the customer encountered.
 Interacted with customers to provide and process information in response to inquiries, concerns, and requests about
products and services.
 Ascertained customer satisfaction and quality parameters were met for the resolutions provided.
 Consistently strove towards delighting customers and helped in retention by providing customer experience that would
enhance s takeholders ’ value.
CREDENTIALS
Bachelor of Commerce - Mahatma Gandhi University, Kottayam, Kerala
MBA (Marketing) - Chaudhary Charan Singh University, Meerut, UP
Professional Enrichment
 Cloud Computing Certified
 ITIL V3 Foundation Certified
 Microsoft Certified Professional (MCP)
 Comptia A+ Certified
 DNIIT from NIIT
 VMware Trained Professional
 IBM Certified Specialist - System x Server Family Technical Support V1
 IBM Certified Specialist - PureFlex Technical Support V1
 IBM Certified Specialist - System x Technical Principles V10
 IBM Global Sales School (GSS) Certified
 PSG Foundation Certified (HP Internal)
PERSONAL SNIPPETS
Date of Birth: 19/11/1980 | Marital Status: Married | Nationality: Indian | Linguistic Abilities: English, Hindi, Malayalam (Read,
Write, Speak) Tamil & Kannada (Speak); Driving License: Indian
References available on request
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