1. MANI.R
e-Mail:manirr@gmail.com & manirr@live.com
Chennai, Tamil Nadu,INDIA
Mobile:+91 9003026468
NSR Registration Number (ITPIN): 841128338022
Professional Synopsis
Overall 9+ years of experience ina wide range of IT discipline.With7+ years of experience inMiddleware
AdministrationusingIBM WebSphere ApplicationServer (WAS) 4.x/5.x/6.x/7.x/8.x withAIX/Linux/Windows.
Career Profile
Organization Designation From To
IBM India Private Limited WAS SME December 22, 2015 Till Date
HCL Technologies Limited Associate Consultant August 21, 2014 November 30, 2015
IBM India Private Limited Technical Services Team Leader May 2, 2007 August 12, 2014
Links Technologies System Administrator October 4, 2005 April 27, 2007
Hi Tech System Installation Service Co-Coordinator May 12, 2000 September 30, 2005
Education
 B.E inElectronic and CommunicationEngineeringat ANNAUNIVERSITY – MIT Campus.
 Diploma in Electrical and Electronics Engineering.
Professional Certifications
 IBM @ ServerCertifiedSpecialist–p5 & pSeriesAdministrationand Support for AIX 5L V 5.3.
 IBM @ ServerCertifiedSystemsExpertpSeriesHACMP for AIX v 5L.
 CISCO CertifiedNetworkAssociate.
 ITIL FoundationV.3 Certification.
 WebSphere ApplicationServerNetworkDeploymentV7.0

2. Summary of Skills
OperatingSystems: IBM AIX, Sun Solaris,HP UNIX,Red Hat Linux& MS Windows.
ApplicationSupport: Middleware - IBM WebSphere,MQ,Portal,Tomcat,Jboss,
Connect Direct,WebConnect
WebServer- IBM Http Server,Apache,IIS
Monitoring– Tivolie Performance View& WilyIntroscope
LDAP Server– IBM Secure way Directory server(LDAP)
TicketingTools: ManageNowR1/2 , CA Service Desk, TSRM,Maximo,ServiceNow
Database: IBM DB2 & Oracle DB
PROFESSIONAL EXPERIENCE
Employer: IBM India Private Limited
Project Name: Williams & Glyn
Description: Providing Server Build activities support for Distributed Services – Middleware Support – SO
Delivery Services Europe – IBM GTS Strategic Outsourcing Delivery UKI.
Employer: HCL TechnologiesLimited
Designation Associate Consultant
Project Name Staples, Inc.
Technical Environment Middleware Support
Responsibilities BAU/Production Support - Middleware Product
Employer: IBM India Private Limited
Project Names: Ameriprise Financial Inc., Visteon / ICI / Michelin France (Pool 6) and WellPoint.
Description:Providedsupport for SSO e-BusinessHostingServices(eBHS) - IBM'sUSA Datacenter. This is an
infrastructure project, part of IBM'sEnterprise Service Deliveryteam that consists of providinginfrastructure
servicesto Global ClientsofIBM. It primarilyconsists of providingservices& support to maintain the Client’s
infrastructure and ensure that it is IBM compliant.
And providedsupport for SSO-AHS-WebMiddleware Enablement(WME)
Technical Support for WebSphere ApplicationServerandHTTP Server,includingArchitecture,product
administration,availability,upgrades,installation,maintenance,customizationand configuration,automation
and tools, problemdeterminationand additional support servicesas definedbythe customers' specific
requirements.
Growth and external relationshipmanagement:
 Developedgoodworking relationshipswith - Team, Clients,SDM's,DPEs and Other support teams.Ensure
that calendar’sreviewsand interlocksexistfor all supportedaccounts.
 Increasedthe percentage of ownershipand total scope of servicesfor existingsupportedaccounts and also
for future accounts.
 ClientSatisfaction- Improvedservice deliveryqualityand clientreferencesbyfocusingon eachof our clients
to ensure we deliverqualityservice at the most competitive cost/price.

3. ProcessExcellence:
 Identifiedprocesswithmaximum issuesand findways to improve the compliance and performance.
 Participatedin Information Securityat IBM.
 Participatedand contributedto the projectsthat look at scalability /predictabilityofprocesses/proceduresin
ITIL Service Support,GDF and 1-3-9|Practice.
Account Excellence:
 Supportedthe availabilitymetricsand proactive customer leadershipscoresfrom competencyperspective.
Identifyand action service improvementareas for repeatedincidentsinaccounts as part ofdefect
prevention.
Achievements:
 Activelyworked to developaccount knowledge formy services – continue to work with US/UK peerswhere
appropriate and the US/UK team.
 Activelyworked to close any skillsgaps by progressingthrough account Training plans and product training
plans that may be applicable.
 Analyzedand found the Root cause for SeverityTickets.
 Participatedin training the newcomers in the team for process/proceduresand account relatedactivities.
 Developedgoodworking relationships – Withinand Crossteams – Other support teams – Shared Services(
IT/ Finance /Contracts etc. ) within DAMe and ITD GD
 Improvedeffective communicationwithteams.
 Fostercollaborative decisionmakingwithinTeam handled Full time.
 Improvedeffective communicationwithteams.
Employer: Links Technologies –Chennai.
Job Profile: As a System Administrator, Responsible for Problem and Change Management of Server, Major
responsibility is troubleshooting and maintenance of IBM pSeries Servers and technical support for the same.
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Employer: HI – Tech SystemInstallations - Chennai.
Job Profile:As a Service coordinator, EDC Machine installationsand Maintainedand IT networkactivities of our
clients and project coordination for our software development team. Provide technical support end user
solutions to customers.
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Declaration:
I hereby declare that the information furnished above is true to the best of my knowledge.