Bringing more than 16 years of sound IT leadership (IT Infrastructure, ERP, Business Applications, Web portals and intranet.), project-management skills, analytical skills)

1. Page 1 of 3
Shawez Khan
IT MANAGER- MAF CARREFOUR RETAIL
Shakhan@mafcarrefour.com +971 52 9957513
BACKGROUND
Born in Sep 1976 started career working as a Customer Support Engineer in India, currently
working as IT MANAGER previously in Fucom LLC as Country IT Manager-UAE. Bringing more than
16 years of sound IT leadership (IT Infrastructure, ERP, Business Applications, Web portals and
intranet.), project-management skills, analytical skills, team building skills and a great eye for
detail, computer hardware expertise and executive management experience.
PROFESSIONAL
HIGHLIGHTS
MAF Carrefour Retail
Dubai, UAE
(01July2017- TILL DATE)
As IT Manager in Leading retail Store support IT front and
back office infra and software. Successful implementation
of SCAN&GO project in Deira Store which is first of its kind
in entire GCC.
Geant Fucom LLC
Dubai, UAE
(01Jan2016- 30Jun 2017)
As Country IT Manager managing Retail Hyper & Super
Stores with High Level Management experience driving IT
service Management, project Implementation, complex
technical diagnosis/Resolution, budget management and
system monitoring and deficiency detection with timely
solution.
Fucom Central Market
Kuwait (10Aug2013 – 31Dec2015)
As Country IT Manager boost efficiency, effectiveness,
administer and maintain IT operation with minimum
downtime, built standardize wall of technology.
Geant Fucom LLC
Dubai, UAE
(May2008-Aug2013)
As an Application Admin maintain, design, plans, directs and
coordinates all application running in the organization
(GOLD retail, Business Object, IBM POS, LS retail Navision)
Geant Fucom LLC
Bahrain (Mar2006-May2008)
As an Assistant Manager IT responsible for all IT systems,
GOLD ERP, in house application, hardware and network.
NCR Corporation
Lucknow, India (Jan2005-Mar2006)
As a Senior Engineer for ATM (Automatic Teller Machine),
Maintained P75, P85 Models on Aptra Software.
Sysnet Global Technologies
Lucknow, India
(Sep2000-Dec2004)
As a Network Administrator handling Unixware7.11 and
Windows 2000 which includes its installation, maintenance
and troubleshooting with High End Servers.
EDUCATION Bachelor in Science Stream from Lucknow University-Lucknow, India.
CERTIFICATION Cisco Certified Network Associate (CCNA)
KEY SKILLS AND
KNOWLEDGE
ERP Software GIMA, GICA, GOLD RETAIL, LS RETAIL NAV, Oracle Financial Management
Databases Oracle 9i, 10g and 11g
Oracle Tools SQL,PL/SQL, Toad
Technologies
Worked
VMware VSphere Essential (Thin
Client), SQL, Database
Administration, Unix Basic
Administration & Unix Scripting,
Novell 4.x and Netware 6.x
Operating
Systems
Unix, IBM 4690, Linux, Sun
Solaris Windows
10/7/2003/2008)
OTHERS Retail Hyper & Super Store Opening Experience, specialization in IT Project Management

2. Page 2 of 3
CORE COMPETENCIES
Complex Technical Diagnosis/Resolution • Strategic/Disaster Recovery Planning • Policy & Procedure
compliance • Technical/Communication Liaison • Team Leader & Motivation • Staff Training & Development •
Technology Implementation & Updates • System Monitoring/Deficiency detection • Budget /Schedule
Management • Requirement Identification • IT Cost Control /Supplier Management • System Security Upkeep
PROFESSIONAL EXPERIENCE
COUNTRY IT MANAGER, GEANT FUCOM UAE JAN 2016 –JUN 2017
Expanded system and technology covering Hyper & Super Market in UAE, with Warehouse Functions. Oversees the
effective and efficient operation of the IT Department and ensures departmental alignment with the organization’s
business operations.
Proven Business leadership skills in strategic planning, consulting, change management, policy development, team
leadership and motivation, training and development, project management, process improvement and procedure
development.
Designs, plans, directs and co-ordinates all operational activities of the department, together with the provision of
IT and IS based solutions that support business processes.
Management of ongoing and new developments Project/Program management: -
 Retail Project – GOLD ERP Implementation, HR Implementation, Oracle RPAS, Oracle Financials
 Business Intelligence and Data Warehouse Implementation and Support
 Ecommerce (Technology and Operations) and Brands digital management
 Implementation and integration of POS system with Evoucher, Mashreq Bank EMV, Que busting, Online
Stock, Extended Warranty, Customer order via Tablet, Happy Hour, Nationality Survey, Prepaid cards
 Pre-sales support & Project Management
COUNTRY IT MANAGER, GEANT FUCOM KUWAIT AUG 2013–DEC 2015
Responsible and streamlining Retail Operation for GEANT, GEANT EASY, GULFMART and Whole Sale model for Fruit
and vegetable warehouse business. Participating in the development of policies and procedures, covering training,
hardware request and store remodel design. Performed system checks, emergency repair, replacement of defective
system and preventive maintenance. Analyzed sales/Inventory processing, monitored system status,
diagnosed/corrected issues and handled daily sales flash. Secured and sustained system in accordance with IT best
Practices and policies as confirmed by Audits.
 Works closely with colleagues on the senior management team to drive, implement and manage the
strategy for IT and IS developments that provide on-going cost-effective solutions for all aspects of the
organization’s business activity and development and ensures IT capacity to adequately support current and
projected business volumes.
 Responsible for all IT and IS systems including, but not exclusively, in-house software and hardware,
networks, outsourced operations, bought in services and portable devices.
 Lead role on implementation of ERP upgrade, Extended Warranty Implementation, Enterprise Content
Management System (CMS), Web Portals, Online Marketing, SEO, Social Media strategy and tactics.
 Implementation of THIN CLIENT system in Geant 360 Mall Kuwait saving enormous IT maintenance,
reducing user down time, offering centralized data control, strategic and easy backup in controlled
environment.

3. Page 3 of 3
APPLICATION ADMIN, GEANT FUCOM UAE MAY 2008–AUG 2013
Worked as Application administrator in corporate head office managing Entire Group Application & Database
 Managing Production, Development and Test Database in 24x7 environments.
 Managing Redo logs and Data files like adding, renaming and resizing.
 Managing Control files like adding, recreating and tracing to physical locations and tracing backup.
 User authentication logging to database through operating system valid user.
 Monitoring the user.
 Maintaining and troubleshooting the issues relating Oracle Applications.
 Applying latest releases of the patches from Oracle to the instance to resolve few application Issues.
 Managing and troubleshooting Concurrent Manager Issues.
 Performing Health checkup activities Co-ordinate with client for timelines and status of deliverables.
 Handling the project management areas such as – Project initiation, Planning, execution & controlling.
 Review and maintain quality of the project deliverables, SLA reporting, determine system and project
improvements, Team management, tasks planning.
 Strong development focus- advocate of developing employees, teams and the business.
 Handling the internal & external audit of the project.
ASSISTANT MANAGER IT, GEANT FUCOM BAHRAIN MAR 2006–MAY 2008
Install, configure, and support the organization's local area network (LAN) and wide area network (WAN) of a
network system. Maintain network hardware and software. Administrating Active Directory, Exchange Server,
Microsoft Windows 2000 / 2003 server operating system, system administration, includes patch management,
security, group policies, and performance optimization, remote administration of Windows 2000 / 2003 servers and
workstations. Networking (TCP / IP, WINS, DNS, DHCP) Maintaining Network Infrastructure including VPN, POS
Controllers, Price Checkers, PDTs, Time Attendance and Communication Equipment’s.
ATM ENGINEER, NCR CORPORATION INDIA JAN 2005–MAR 2006
Worked with NCR Corporation (INDIA) as an ATM (Automatic Teller Machine) Senior Engineer, Maintained P75, P85
Models on Aptra Software. Worked on NCR's payment Solution Platforms which works on UNIX platform. Worked
on Core banking Project of State bank of India. Installation & Configuration of the complete network management
solution of SNMP compliant devices. Also troubleshooting network problems through manage wise. Designed IP
Pools and Static Routes. Setting up and Configuring NAT (Dynamic and Static) on 3660 / 2600/ 2500 and Cisco1700 /
800 Series of Router’s.
NETWORK ADMINISTRATOR, SYSNET GLOBAL INDIA SEP 2000–DEC 2004
Worked with M/S Sysnet Global tech. Pvt. Ltd, Lucknow as Network Administrator at State bank Of India (SBI) local
Head Office Lucknow. I was responsible for managing about 200 nodes running on Unixware7.11 and Windows
2000 which includes its installation, maintenance and troubleshooting with P-4 Acer Altos G300, IBM netfinity 5000.
Maintaining LINUX 10.x Server and Novell GroupWise 6.0 E-mail Server with Caching Online and Remote mode for
E-mail (internal Connective with 22 Location) Includes All India Area Offices. Handling Windows 2000 server with
ADA Mode, which connects two local Campus servers thru Network routing for E-mail gatekeeper (Omni Gate).
Handling UnixWare 7.1 for managing Oracle 9I which connect with D2K for Local database. Also Maintaining Line
printer like (Printronix P5 series, Tally 6045/661) LaserJet like HP 2300n.
PERSONAL INFORMATION
DOB: 01 Sep 1976
Nationality: INDIAN
Driving License: UAE, KUWAIT, INDIA
Personal Email: shawes.khan@gmail.com
Contact: +971 52 9957513