1. Firas Subhi Herzalla
Mobile +971501848690
E-mail: fm132@hotmail.com
Profile Senior Project Manager for Oracle implementation projects with strong
technical consultancy involvement and backgrounds with Oracle
products and modules (Siebel public sector, Siebel Services, Siebel
Case Management, Order management, Inventory, Advance Pricing),
CRM Services modules (Depot Repair, Service Contract, Oracle
Telesales and POS.) Able to work on project management, own
initiative and as a part of a team. Proven leadership skills involving
developing and motivating teams to achieve and maintain high quality
IT projects standards.
Experience
Summary
Skills
May 2010 – present Abu Dhabi Municipality IT Division
UAE – Abu Dhabi
Project Manager, SIEBEL Consultant
• Business knowledge for the Public Sector Services
• Business knowledge for the CRM Services
• Siebel Solutions Technical Background.
• Application knowledge on Oracle Siebel Public Sector, Case
Management, and Siebel Services.
• Oracle Implementation Methodology Knowledge.
• Requirements gathering, Analysis skills
• Vendor delivery control
• Testing strategy and planning
• Systems & Solutions Analyst.
• Solution Design Validation.
Role Description
• Implementation project management.
• Business process review and modelling for Siebel CRM
Solution
• Capturing the as-is processes for Public Sector Services,
Case Management.
• Business process re-engineering and enhancement..
• Developing the To-be process model and the business
process flow.
• Integration design with backend public sector legacy
systems
• Data collection & conversion, reconciliation
• Managing external eservices.
• Ensure Testing strategies and plans.
• Controlling project budgets, Scope, Timelines.
• Vendor control.
• Ensure maximum benefit from Siebel solution features.
• Ensure smooth adoption of Siebel solutions with current
legacy systems.
• Executive management reporting.

2. • Controlling project risks and tracking open issues.
• Communication planning with project stakeholders.
• User training, post implementation and end users support.
• Customizations and scripting design.
March 2001 – May 2010 Juma Almajid Group IT
Division
UAE - Dubai
Functional Consultant
Skills
• Business knowledge for the Distribution modules
• Business knowledge for the CRM Services
• Accounting Background.
• Application knowledge on Oracle ERP, GreatPlains ERP
• AIM Methodology Knowledge.
• Requirements gathering skills
• Systems Analyst.
Professional
experience
March 2001 – May 2010 Juma Almajid Group IT
Division
Dubai - UAE
Summary: Working as Functional Consultant for Oracle ERP
distribution modules (Order Management, Inventory, and Advance
Pricing), Point of Sales modules and CRM Services (Depot Repair,
Service Contract, and Install Base), Oracle Telesales, Oracle call centre,
Oracle Quoting. Responsibilities include:
• Supporting all mentioned modules.
• Enhancing Business Process.
• Inventing new solutions to facilitate business.
• Business process re-engineering.
• Designing customizations and interfaces.
Role Description:
1. Participated on Oracle application Upgrade to 11.5.10.2(CU2) for
the distribution Modules & POS.
2. Participated on implementing distribution modules (Inventory, Order
management, Advance Pricing) for Gulfco Food Stuff
Trading Company, and implement POS system.
3. Participated on the upgrade Oracle Application 11.5.8 to 11.5.10.
4. Implement hand held devices for Show room sales for all Trading
division.

3. 5. Managing & supporting the implementation of bar coding system for
Juma Al Majid Group, and integrated with Oracle 11i.
6. Working on the enhancement and create procedures to cover the
gaps between the Business processes.
7. Post implementation support for distribution area including all
interfaces.
8. Design the required customization to be added to oracle application
as per business needs.
9. Supporting Microsoft Great Plains ERP, which includes (Financial,
Sales, Inventory, Purchasing) in Gulfco Food Stuff
Trading and responsible for covering all the business
needs, specifying and designing all customization
requirements, reports for technical team, and database
administrator. This process involved analyzing
requirements based on program specifications, testing
and documentation of all aspects of the cycle.
10. Implementing Oracle Application Suite 11i in the
distribution area (Inventory, Order Management, and
Advance Pricing), Oracle CRM, and Oracle Telesales
for any new Company in Juma Almajid Group.
11. Implement Oracle Telesales modules (Lead Center,
Opportunity Center, Oracle Quoting, and Advance
Pricing) for Automotive Companies.
Role Description
• Business process review and modeling for distribution and
CRM.
• Capturing the as-is processes for distribution, logistics and
procurement area.
• Business process re-engineering and enhancing if required.
• Developing the To-be process model and the business
process flow.
• Data collection & conversion, reconciliation
• User training, post implementation and end users support.
• Customizations design and coding.
Objective Seeking a challenging position in your company in fields such as
project management, consultation, implementation and development
of an Siebel and Oracle Solutions.
Education 1996 – 2000 Philadelphia Private University – Jordan.
BSc in Computer Science
Training Course • Siebel essentials (Core Consultant)
• Oracle Application 11i Order Management.
• Oracle Application 11i Advance Pricing.
• Oracle 11i Order to cash life cycle.

4. • Oracle 11i Enterprise Structure, UOM, and Items.
• Oracle Developer 2000
• Oracle PL/SQL
• POS application.
• Customer Service Excellence
Personal
Information
• Marital status: Married
• Nationality: Jordanian
• Date of Birth: 08th
Of April 1978
Qualities and Skills
• Hard worker, no limit to office hours.
• Quick learner and fast adaptation.
• Very thorough researcher.