SlideShare a Scribd company logo
1
Where Do I Start?
Online fundraising campaigns
+ digital marketing
Wendy Marinaccio
Senior Account Executive
Online Campaigns
2
Building blocks:
•  Donate button throughout website
•  Donation form / payment processing
•  Email messaging
•  House file
•  Database
•  Tracking and analysis
3
4
Red button
5
6
Donation Form Best Practices
6
•  One-page donation process
•  Short form
•  Address any feelings of insecurity
•  Ask string
•  Test for your organization
•  Resources at www.donordigital.com
7
8
9
Email Best Practices
9
•  One clear call to action; multiple places to respond
•  Message should come from a person
•  Lots of links
•  Keep it short
•  Test to make sure it works for your audience
•  Visual, but consider mobile
10
11
12
House File
12
Constituents you already have:
•  Current and lapsed donors
•  Prospects
•  Volunteers
•  Program recipients/attendees & their families
Acquisition:
•  Co-registration, chaperoned emails, other paid list building
•  Email gathering at programs, events, tabling
•  Quizzes, contests, action
èMake sure people opt in
èWelcome them right away
13
Email Recipients/Data
13
•  Do solicit your file
•  Remember to cultivate and steward
•  Segment
•  Create a suppression (“do not email”) file
•  Use a communications calendar
•  Sync with your donor database
•  Gifts quickly thanked – gifts being entered
Create Campaigns
14
•  Gifts on your website (“white mail”) are the biggest source
•  Year-end
•  Membership/annual fund; renewal/join
•  In conjunction with your other fundraising campaigns
•  Corresponding with media or programmatic pushes
•  At times that make sense for your organization
15
Track and Analyze
15
•  Circle back to check on how well it worked
•  Know how you will measure success from the beginning
•  Free tools, source codes consistency will help
•  Benchmark, but don’t be held back by it
•  Track across channels if possible
16
The Next Step
16
•  Integrate your messaging across channels
•  Create an automated welcome series
•  Focus on monthly giving
•  Segment your file
•  Target and customize messages
Resources
•  Donordigital blog & Twitter feed: @donordigital
www.donordigital.com
•  Nonprofit Technology Network: NTEN.org
•  Association of Fundraising Professionals;
AFP Silicon Valley Chapter Mentorship
Program: afpsv.org
•  Convio website: convio.com/resources
17
18
Thank you!
18
Have a question?
We’ll find your answer.
Wendy Marinaccio
wendy@donordigital.com
Mwosi Swenson
mwosi@malwarwick.com

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Where to start with online fundraising and digital marketing

  • 1. 1 Where Do I Start? Online fundraising campaigns + digital marketing Wendy Marinaccio Senior Account Executive
  • 2. Online Campaigns 2 Building blocks: •  Donate button throughout website •  Donation form / payment processing •  Email messaging •  House file •  Database •  Tracking and analysis
  • 3. 3
  • 4. 4
  • 6. 6 Donation Form Best Practices 6 •  One-page donation process •  Short form •  Address any feelings of insecurity •  Ask string •  Test for your organization •  Resources at www.donordigital.com
  • 7. 7
  • 8. 8
  • 9. 9 Email Best Practices 9 •  One clear call to action; multiple places to respond •  Message should come from a person •  Lots of links •  Keep it short •  Test to make sure it works for your audience •  Visual, but consider mobile
  • 10. 10
  • 11. 11
  • 12. 12 House File 12 Constituents you already have: •  Current and lapsed donors •  Prospects •  Volunteers •  Program recipients/attendees & their families Acquisition: •  Co-registration, chaperoned emails, other paid list building •  Email gathering at programs, events, tabling •  Quizzes, contests, action èMake sure people opt in èWelcome them right away
  • 13. 13 Email Recipients/Data 13 •  Do solicit your file •  Remember to cultivate and steward •  Segment •  Create a suppression (“do not email”) file •  Use a communications calendar •  Sync with your donor database •  Gifts quickly thanked – gifts being entered
  • 14. Create Campaigns 14 •  Gifts on your website (“white mail”) are the biggest source •  Year-end •  Membership/annual fund; renewal/join •  In conjunction with your other fundraising campaigns •  Corresponding with media or programmatic pushes •  At times that make sense for your organization
  • 15. 15 Track and Analyze 15 •  Circle back to check on how well it worked •  Know how you will measure success from the beginning •  Free tools, source codes consistency will help •  Benchmark, but don’t be held back by it •  Track across channels if possible
  • 16. 16 The Next Step 16 •  Integrate your messaging across channels •  Create an automated welcome series •  Focus on monthly giving •  Segment your file •  Target and customize messages
  • 17. Resources •  Donordigital blog & Twitter feed: @donordigital www.donordigital.com •  Nonprofit Technology Network: NTEN.org •  Association of Fundraising Professionals; AFP Silicon Valley Chapter Mentorship Program: afpsv.org •  Convio website: convio.com/resources 17
  • 18. 18 Thank you! 18 Have a question? We’ll find your answer. Wendy Marinaccio wendy@donordigital.com Mwosi Swenson mwosi@malwarwick.com