Crowd Funding and Social
Media for Fundraising
501 Tech Club Chicago
WHO IS MICHAEL HOFFMAN?
• Former senior nonprofit fundraiser and
political consultant
• Online marketing and communications
specialist
• Founded See3 Communications to
merge video and the web for richer
donor engagement experiences
This presentation is only made possible because of the contributions of those
that think a lot about this subject. In particular, let’s thank:
Beth Kanter
Lesley Mansford
Carie Lewis Carlson
Look them up on
Slideshare and Google and
see their awesomeness
really???
Direct Mail lands a punch to Social Media’s head
AWESOME?
OR
STINKY?
Social Media for Fundraising
Why do organizations use social
media?
• Awareness
• Customer Service
• Advocacy
• Counter negative stories
• Understand consumer interest and behavior
• Stewardship of existing supporters
• Fundraising
Let’s
Look at
Some
Numbers
2012 Nonprofit Social Media Benchmark Report
Source: M&R/NTEN e-benchmark study
285
112
Source: Stanford Social
Intervention Review
Source: Waggener Edstrom Digital Persuasion Report
What Should You Do?
SHARE PAIR
Multichannel Fundraising
Peer-to-Peer
Crowdsourcing
3 Places Social Media Works for Fundraising
Curation – Lead
Acquisition
Multichannel Fundraising
“I just got a keychain and address labels in
the mail from you guys. Now that I see you
posting on Facebook and know you're legit,
I'll be sending a donation. Thanks for the
work you do.”
– Posted to Humane Society of the United States (HSUS) Facebook
Page wall, January 2010
Humane Society of US
• 2.3 million Facebook fans
• 329,000 Twitter followers
• 103% growth rate on Facebook from 2012 to
2013, 73% growth from 2013-2015
• 93% growth rate on Twitter from 2012 to 2013,
61% growth rate from 2013 to 2015
• $1 million raised on Facebook (lifetime at the
middle of 2013)
• $200,000 raised per year on Facebook
• 300,000 actions per year taken on Facebook
A donor is a donor
• Start considering social media follows like they
are supporters – social CRM / moves
management
• Consider match/append and other efforts to
combine social media and email data to get a
better picture of who they are
• Build your efforts reasonably, don’t over-invest
and expect high direct returns
• Ideal situation: Move online donors to offline –
they will give more, higher lifetime value
Why Crowdfunding?
Just Do It
Fail Fast, Fail Forward
How to Launch
Pick a Well-Defined Goal & Deadline
How to Launch
Beth Kanter
• Fundraiser to honor her father
who passed away, supporting
Surf Rider Foundation
• $5000 Goal
• 2 Weeks to raise the money
• Promoted through social media
Start End
Your fundraiser
should look like this
promote
promote Deadline panic. Promote!
promote promote
Not like this
Fundraiser = Campaign
Start End
How to Launch
Tell Your Story and Be Creative
How to Launch
How to Launch
Pick a
Platform
Upload
Content
Images are Powerful…
How to Launch
Fundraisers with
videos typically
earn 4X more!
…Videos Even More So
How to Launch
Website
Widget
Social Media
Press Releases
Promote Your Fundraiser
How to Launch
Build momentum, then branch out
• Staff
• Board of Directors
• Key Influencers
• Donors
• Your Social Network
• Volunteers
• Friends
Start With Your Inner Circle
How to Launch
Ask Clearly
Tie to Direct Impact
“$10 provides 500 liters of clean drinking
water to refugees in Somalia.”
“
”
Don’t Be Afraid to Ask
How to Launch
Using Social Media
• Editorial Calendar
• Facebook < 3 / Day
• Twitter 1++ / Day
• P2P Asks Are Key
• Seed the Tip Jar
Using Social Media
Plan for Success
• Mornings: 8 – 9AM
• Lunch: 12 – 1PM
• End of Day: 4:30 – 6PM
• Nights: 9:30 – 11PM
•Weekends vs. Wednesdays!
Active Social Media Times
Using Social Media
• ? Vs. .
• Media: Photos, Vids
• Tag Everyone!
• Emoticons Rock! :)
•Respond, Recognize & Retweet
ROI = Realization of Influence
Using Social Media
=
$10-
$18
Share & Ask for Shares
Using Social Media
The Ask: 5 Minutes/Week
Form a Social Media Marketing Committee
Using Social Media
CELEBRATE!
Thank Your Donors
• Announce when milestones are met
• Send “thank you” notes
• Show donors their impact
Thank Your Donors
Stay In Touch
Beth Kanter – Results
• $5563 – 10% over goal in 2 weeks
• 128 donors with 45% at suggested giving level of
$25
• 43% gave more than suggested level, 12% less
• 92% of people had STRONG ties to Beth, almost
none knew her father
• 85% of donations converted through Facebook
• Thanking donors individually triggered new
donations
• 95% of donations through Razoo site, 5% mobile
Beth’s Lessons Learned
• Set a realistic goal
• Don’t set minimum gift levels too low!
• Use “Social Proofing” to get more donors
• Offer many ways to participate – this is a non-
linear supporter journey. Sharing story, donating,
participating in event. Not a simple funnel in the
age of control and info overload
• Find the influencers
• Use promoted posts strategically
• Honor your network’s creativity
CONTENT CURATION
is the process of sorting through the vast
amounts of content on the web and
presenting it in a meaningful and organized
way around a specific theme.
Can you do this?
Take that Direct Mail!
E M A I L : M I C H A E L @ S E E 3 . C O M
@ M I C H A E L _ H O F F M A N
THANK YOU!!!
S E E 3 . C O M

Social media for fundraising 501tech

  • 1.
    Crowd Funding andSocial Media for Fundraising 501 Tech Club Chicago
  • 2.
    WHO IS MICHAELHOFFMAN? • Former senior nonprofit fundraiser and political consultant • Online marketing and communications specialist • Founded See3 Communications to merge video and the web for richer donor engagement experiences
  • 3.
    This presentation isonly made possible because of the contributions of those that think a lot about this subject. In particular, let’s thank: Beth Kanter Lesley Mansford Carie Lewis Carlson Look them up on Slideshare and Google and see their awesomeness
  • 4.
  • 5.
    Direct Mail landsa punch to Social Media’s head
  • 6.
  • 8.
    Why do organizationsuse social media? • Awareness • Customer Service • Advocacy • Counter negative stories • Understand consumer interest and behavior • Stewardship of existing supporters • Fundraising
  • 9.
  • 10.
    2012 Nonprofit SocialMedia Benchmark Report
  • 11.
  • 12.
  • 13.
    Source: Waggener EdstromDigital Persuasion Report
  • 14.
  • 16.
  • 17.
    Multichannel Fundraising Peer-to-Peer Crowdsourcing 3 PlacesSocial Media Works for Fundraising Curation – Lead Acquisition
  • 18.
  • 19.
    “I just gota keychain and address labels in the mail from you guys. Now that I see you posting on Facebook and know you're legit, I'll be sending a donation. Thanks for the work you do.” – Posted to Humane Society of the United States (HSUS) Facebook Page wall, January 2010
  • 20.
    Humane Society ofUS • 2.3 million Facebook fans • 329,000 Twitter followers • 103% growth rate on Facebook from 2012 to 2013, 73% growth from 2013-2015 • 93% growth rate on Twitter from 2012 to 2013, 61% growth rate from 2013 to 2015 • $1 million raised on Facebook (lifetime at the middle of 2013) • $200,000 raised per year on Facebook • 300,000 actions per year taken on Facebook
  • 21.
    A donor isa donor • Start considering social media follows like they are supporters – social CRM / moves management • Consider match/append and other efforts to combine social media and email data to get a better picture of who they are • Build your efforts reasonably, don’t over-invest and expect high direct returns • Ideal situation: Move online donors to offline – they will give more, higher lifetime value
  • 22.
  • 32.
    Just Do It FailFast, Fail Forward How to Launch
  • 33.
    Pick a Well-DefinedGoal & Deadline How to Launch Beth Kanter • Fundraiser to honor her father who passed away, supporting Surf Rider Foundation • $5000 Goal • 2 Weeks to raise the money • Promoted through social media
  • 34.
    Start End Your fundraiser shouldlook like this promote promote Deadline panic. Promote! promote promote Not like this Fundraiser = Campaign Start End How to Launch
  • 35.
    Tell Your Storyand Be Creative How to Launch
  • 36.
    How to Launch Picka Platform Upload Content
  • 37.
  • 38.
    Fundraisers with videos typically earn4X more! …Videos Even More So How to Launch
  • 39.
  • 40.
    Build momentum, thenbranch out • Staff • Board of Directors • Key Influencers • Donors • Your Social Network • Volunteers • Friends Start With Your Inner Circle How to Launch
  • 41.
    Ask Clearly Tie toDirect Impact “$10 provides 500 liters of clean drinking water to refugees in Somalia.” “ ” Don’t Be Afraid to Ask How to Launch
  • 42.
  • 43.
    • Editorial Calendar •Facebook < 3 / Day • Twitter 1++ / Day • P2P Asks Are Key • Seed the Tip Jar Using Social Media Plan for Success
  • 44.
    • Mornings: 8– 9AM • Lunch: 12 – 1PM • End of Day: 4:30 – 6PM • Nights: 9:30 – 11PM •Weekends vs. Wednesdays! Active Social Media Times Using Social Media
  • 45.
    • ? Vs.. • Media: Photos, Vids • Tag Everyone! • Emoticons Rock! :) •Respond, Recognize & Retweet ROI = Realization of Influence Using Social Media
  • 46.
    = $10- $18 Share & Askfor Shares Using Social Media
  • 47.
    The Ask: 5Minutes/Week Form a Social Media Marketing Committee Using Social Media
  • 48.
  • 49.
    • Announce whenmilestones are met • Send “thank you” notes • Show donors their impact Thank Your Donors Stay In Touch
  • 50.
    Beth Kanter –Results • $5563 – 10% over goal in 2 weeks • 128 donors with 45% at suggested giving level of $25 • 43% gave more than suggested level, 12% less • 92% of people had STRONG ties to Beth, almost none knew her father • 85% of donations converted through Facebook • Thanking donors individually triggered new donations • 95% of donations through Razoo site, 5% mobile
  • 51.
    Beth’s Lessons Learned •Set a realistic goal • Don’t set minimum gift levels too low! • Use “Social Proofing” to get more donors • Offer many ways to participate – this is a non- linear supporter journey. Sharing story, donating, participating in event. Not a simple funnel in the age of control and info overload • Find the influencers • Use promoted posts strategically • Honor your network’s creativity
  • 52.
    CONTENT CURATION is theprocess of sorting through the vast amounts of content on the web and presenting it in a meaningful and organized way around a specific theme.
  • 58.
  • 60.
  • 61.
    E M AI L : M I C H A E L @ S E E 3 . C O M @ M I C H A E L _ H O F F M A N THANK YOU!!! S E E 3 . C O M