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What is marketing?
                             Clarify brand with all audiences
                     Brand   Improve fundraising efficiency
    Product
   (Service)



      Price
                              Promotion

        Place                   Communicate with donors
    (Distribution)
Non-profit vs                               marketing

                                      BRAND
                                 Analyze financials
                                   Clarify brand
         PRODUCT
                                 Research donors
    Create new products
  Introduce new features
      Monitor quality
    Monitor profitability
         Packaging



            PRICE                                       PROMOTION
          Set prices                                  Create awareness
    Monitor competition                                  Sell service
  Track discounts, coupons                            Obtain donations




       DISTRIBUTION
 Monitor channel profitability
   Customize per channel
           Retail
Non-profit vs                               marketing                                      Letters
                                                                                          Donor Kits                  Trade
                                                                                                                      shows
                                                                            Events

                                                                                                                          Tours
                                                                                          ONE2ONE                     Presentations
                                      BRAND
                                 Analyze financials
                                   Clarify brand
         PRODUCT
                                 Research donors
    Create new products
  Introduce new features
      Monitor quality                                                                                                 Large mailings
    Monitor profitability                                                                                              Newsletters
         Packaging                                                                                                      Brochures


                                                                                                                        Print ads
            PRICE                                       PROMOTION
          Set prices                                  Create awareness
    Monitor competition                                  Sell service                    MASS
  Track discounts, coupons                            Obtain donations



                                                                                                                 Media relations
       DISTRIBUTION                                                                                            High reach bloggers
 Monitor channel profitability
   Customize per channel                       SALES
           Retail                                                                                       Instore
                                            PROMOTION
                                                                                                        displays               Pop up
                                              Coupons
                                              Contests                                                                         stores

                                                                              ONLINE




                                                                  Website                                  Blog
                                                                                Mobile                 Social media
                                                                  enews
                                                                                 site
Non-profit Marketing vs     Fundraising
                                Major donors
                          (government, corporations,
                           foundations, major givers)




                                          DONORS
                                      Move management
                                             cycle
                                     Tracking touch points
                                       Grant applications




                                         MANAGE
                                          STAFF




                               Fundraising staff
Non-profit Marketing vs                                         Fundraising
                 “Mass” donors                                      Major donors
                                                              (government, corporations,
                                                               foundations, major givers)




                                               ONE2ONE                        DONORS
                                               Touch Points               Move management
                                                  Events                         cycle
                                                Ask letters              Tracking touch points
        PROMOTION                               Donor kits                 Grant applications


                                 MASS
                              Touch points
                               Brochures
                             Large mailings
                              Newsletters
                             Media relations                                 MANAGE
                                  Ads                                         STAFF
            ON LINE
             Website
         Blog/Social media
            Mobile site




           Communications staff                                    Fundraising staff
Non-profit Marketing vs                                         Fundraising
     Employees                      “Mass” donors                                      Major donors
  Public Advocacy                                                                (government, corporations,
     Volunteers                                                                   foundations, major givers)
Clients/constituents



 BRAND
                                                                  ONE2ONE                        DONORS
                                                                  Touch Points               Move management
                                                                     Events                         cycle
                                                                   Ask letters              Tracking touch points
                           PROMOTION                               Donor kits                 Grant applications


                                                    MASS
                                                 Touch points
                                                  Brochures
 Clarify+protect image                          Large mailings
                                                 Newsletters
 Donor database churn                                                                           MANAGE
                                                Media relations
  Revenue efficiency                                 Ads                                         STAFF
                               ON LINE
                                Website
                            Blog/Social media
                               Mobile site




  ??? staff                   Communications staff                                    Fundraising staff

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Marketing vs fundraising

  • 1. What is marketing? Clarify brand with all audiences Brand Improve fundraising efficiency Product (Service) Price Promotion Place Communicate with donors (Distribution)
  • 2. Non-profit vs marketing BRAND Analyze financials Clarify brand PRODUCT Research donors Create new products Introduce new features Monitor quality Monitor profitability Packaging PRICE PROMOTION Set prices Create awareness Monitor competition Sell service Track discounts, coupons Obtain donations DISTRIBUTION Monitor channel profitability Customize per channel Retail
  • 3. Non-profit vs marketing Letters Donor Kits Trade shows Events Tours ONE2ONE Presentations BRAND Analyze financials Clarify brand PRODUCT Research donors Create new products Introduce new features Monitor quality Large mailings Monitor profitability Newsletters Packaging Brochures Print ads PRICE PROMOTION Set prices Create awareness Monitor competition Sell service MASS Track discounts, coupons Obtain donations Media relations DISTRIBUTION High reach bloggers Monitor channel profitability Customize per channel SALES Retail Instore PROMOTION displays Pop up Coupons Contests stores ONLINE Website Blog Mobile Social media enews site
  • 4. Non-profit Marketing vs Fundraising Major donors (government, corporations, foundations, major givers) DONORS Move management cycle Tracking touch points Grant applications MANAGE STAFF Fundraising staff
  • 5. Non-profit Marketing vs Fundraising “Mass” donors Major donors (government, corporations, foundations, major givers) ONE2ONE DONORS Touch Points Move management Events cycle Ask letters Tracking touch points PROMOTION Donor kits Grant applications MASS Touch points Brochures Large mailings Newsletters Media relations MANAGE Ads STAFF ON LINE Website Blog/Social media Mobile site Communications staff Fundraising staff
  • 6. Non-profit Marketing vs Fundraising Employees “Mass” donors Major donors Public Advocacy (government, corporations, Volunteers foundations, major givers) Clients/constituents BRAND ONE2ONE DONORS Touch Points Move management Events cycle Ask letters Tracking touch points PROMOTION Donor kits Grant applications MASS Touch points Brochures Clarify+protect image Large mailings Newsletters Donor database churn MANAGE Media relations Revenue efficiency Ads STAFF ON LINE Website Blog/Social media Mobile site ??? staff Communications staff Fundraising staff

Editor's Notes

  1. This video illustrates the difference between marketing and fundraising in the non-profit industry. First, we need to understand what marketing is. The textbook definition of marketing includes the 4Ps – getting the right product at the right price through the right channels and promoted efficiently. It’s all tied together by your brand. Different industries emphasize different aspects of marketing. In the non-profit industry, most of the emphasis is on promotion, typically called Communications. But there is more to marketing than just communications.
  2. This slide further describes each area of marketing. The three bubbles on the left, with white type, may apply to very large non-profits but are mostly for corporations. All the activities in black type are for the non-profit industry. The next slide explores Promotion.
  3. The activities that flow from the promotion bubble are done by non-profits today in the Communications department. These include donor letters, newsletters, brochures, websites, social media. What is missing are the activities under Brand. Analyzing the efficiency of your revenue streams can improve your CRA Fundraising ratio. Reviewing the churn of your donor portfolio can help you identify whether you are good at acquiring new donors or retaining your existing donors. Clarifying your brand image, helps you protect it. Combining what is currently done in the Communications department, with the strategic work under Brand, completes your marketing needs. Now, how does marketing compare with fundraising?
  4. Most fundraising departments focus on major donors. Larger non-profits may have numerous fundraising staff who need managing.
  5. Communications departments focus on communicating with mass donors. The responsibilities overlap on one2one marketing – communications departments create the presentation tools, fundraisers use the presentation tools. But who is protecting the brand? Who is analyzing financials to identify inefficiencies? Who is setting next year’s strategy based on the learnings from last year?
  6. A solid brand has a audience broader than major donors and mass donors. A strong brand increases employee pride, credibility with the public for advocacy work, attracts volunteers and allows constituents to trust you. Keeping track of revenue efficiency ensures long run stability. That is non-profit marketing. See the other video for the 3 best practices for marketing non-profits.