The document outlines guidelines for responsive UX design presented by Robert Stribley, emphasizing principles of responsive web design and the importance of designing for various devices. Key topics include user journeys, site maps, mobile-first design approaches, and features for creating effective responsive web experiences. The presentation also details a project aimed at developing a museum experience for MoMA that integrates both a responsive website and a mobile app.

1. Guidelines for Responsive UX Design
School ofVisual Arts, 16 November, 2019 Robert Stribley

2. Today’s presentation will be available on SlideShare:
www.slideshare.net/stribs

3. Robert Stribley
@stribs
Introduction
My clients have included:
• Bank of America, PNC,Wachovia, Citibank, JPMorgan, Morgan Stanley, Oppenheimer Funds,
Prudential, Smith Barney,T. Rowe Price
• Boston Scientific, Nasonex
• AMResorts, Choice Hotels, RCI, Sotheby’s International Realty
• Computer Associates, EMC
• Ford, Lincoln, Mercedes-Benz, MBFS, Mercedes-BenzVans, smart
• FreshDirect
• AT&T, Nextel
• Day One, Red Cross, Smithsonian National Air & Space Museum
• Pearson,Travel Channel,Women’s Wear Daily

5. AboutYou
• What’s your name?
• What do you do for work?
• What do you do for fun?
• If you could see one museum exhibit—real or imaginary—
what would it be?
Introduction

6. Goals of this workshop
• Learn principles and guidelines for responsive design
• Learn about user journeys and create a detailed user
journey as a team
• Develop a site map as a team
• Brainstorm and design a responsive home page as a team
• Brainstorm and design a website and mobile app
experience as a team
Introduction

7. Agenda

8. Morning
• Responsive Design Principles
• Project
• User Journeys
• Lunch
Agenda

9. Afternoon
• Site Maps
• Team Exercise: Responsive Home Page
• Team Exercise: Mobile App
• Review & Feedback
• Q&A
Agenda

10. 52.64%percentage of web traffic via mobile globally in 3rd quarter of 2018
up from 35.1% in 2015
now half of all global pages served
65.7% of all traffic in Asia in 2017
59.5% in Africa

11. “If a webpage doesn’t
look good on my
phone, I’m less likely
to return to it on my
computer.”
– usability testing participant, 11/7/2019

12. Responsive Design

13. Responsive web design is an
approach to web design which
makes web pages render well on a
variety of devices and window or
screen sizes. —Wikipedia
Responsive Design

15. “Rather than tailoring disconnected designs to each of an
ever-increasing number of web devices, we can treat them as
facets of the same experience.We can design for an optimal
viewing experience, but embed standards-based
technologies into our designs to make them not only more
flexible, but more adaptive to the media that renders them.
In short, we need to practice responsive web design.”
– Ethan Marcotte, Responsive Web Design,A List Apart
Self Study
Responsive Web Design by Ethan Marcotte
Responsive Design

16. Responsive Design
ResponsiveVersus Adaptive Design
Responsive design is fluid and adapts to the size of the
screen no matter what the target device
Adaptive design uses static (or fixed) layouts based on
breakpoints which don’t respond once they’re initially loaded
Self Study
Responsive vs.Adaptive Design:What’s the Best Choice for Designers? - Jerry Cao, Studio by UXPin

17. Responsive Design

18. Responsive Design
Responsive Web Design
by Ethan Marcotte

19. Responsive Design
The Responsive Web Design Podcast is co-hosted
by Karen McGrane and Ethan Marcotte.
In each episode, they interview the people who
make responsive redesigns happen.

20. Responsive Design Characteristics
• Mobile first
• Maintain content and features
• Maintain hierarchies
• Break points
• Grids
• Handling navigation
• Handling tables
• Images
• Text
Responsive Design

21. Mobile First

22. Mobile First
• Design for “mobile first”—the
smallest device first, then work up
from there
• The smallest device may no longer
be a mobile phone
• “Mobile first” may encourage
simple design, but it need not be
simplistic
Responsive Design

23. Responsive Design

24. Content & Features

25. Maintain Content & Features
• Goal:Wherever possible, maintain content and features across
devices
• Occasionally, content or features can be dropped to save
screen real estate or if they’re not device appropriate
• Establish a clear rationale and principles for dropping any
content or features at the mobile level
• Reducing content can reduce keywords, which can reduce your
site’s ranking on Google
Responsive Design

26. Responsive Design
Responsive design distributing the same modules across desktop, tablet and mobile
Desktop Tablet Mobile

27. Responsive Design

29. Hierarchies

30. Maintain Hierarchies
• Modules may be repositioned
but hierarchies should be
maintained
• Cluster related content and
features
Responsive Design

31. Responsive Design

32. Break Points

33. Break Points
• Responsive designs adjust at different “break points” for various
resolutions
• These correspond to the dimensions of various devices, typically
desktop, tablet and mobile
• However, they’re intended to be content, not device-specific
Responsive Design

34. Responsive Design
• Typically at least two:
• e.g. 320px for mobile,
768px for tablet
(portrait), 1280px for
desktop
• May also add “minor
breakpoints” to address
specific issues at various
dimensions

35. Responsive Design

36. Grids

37. Grids
• Grids are fluid within a responsive design—they change
according to screen dimensions
• For example, a desktop design might utilize a 12-column
grid, tablet a 9-column grid, and mobile a 4-column grid
• Depending on the screen, modules may shift both in
size and in placement
Responsive Design

38. Responsive Design

39. Navigation

40. Handling Navigation
• Navigation may be repositioned
• Often repositioned at tablet, but especially on mobile
• On desktop, navigation elements may be activated via hover instead
of click, since users are utilizing a cursor; but in tablet and mobile,
these main nav elements must be activated via touch
• Design navigation to be touch friendly—e.g. large, tactile targets
• Detailed dropdowns and filters could be presented in an overlay in
mobile
Responsive Design

41. Responsive Design

42. Responsive Design
Heavy mobile direction
• Beware the “hamburger menu”

43. Handling Navigation –Tabs
• Tabs may just reduced in size
• They can also be replaced with
– Accordions
– Dropdowns
– Carousel slides
• Consider the content to determine, which of these solutions
works best
Responsive Design

44. Responsive Design

45. Responsive Design

46. Tables

47. HandlingTables
• Simplest solution for handling tables with multiples columns is to
reduce the number of columns (to one if necessary) and stack them
in mobile.
• You can also allow horizontal scrolling
• Or turn columns into individual slides users can swipe through
Responsive Design

48. Responsive Design
Desktop
Mobile - Scrolling
Mobile - Stacked

49. Responsive Design

50. Responsive Design

51. Responsive Design

52. Responsive Design
Not ideal for mobile

53. Images

54. Images
• Generally, images should be “fluid”
• They will scale down in size as the screen resolution changes
• They may maintain their size, but be cropped if they’re primarily
decorative
• In this case, images must be selected carefully so important
elements aren’t automatically cropped out
• In some cases, if the image isn’t needed, it may be dropped
entirely for mobile
Responsive Design

55. Responsive Design

56. Responsive Design

57. Pay special attention to images with text within them or in overlays

59. Text
• Maintain text size where possible, though headings and headlines
may be reduced in size
• Text blocks will change in width from desktop to mobile
• However, keep lines of text to a maximum of 70 or 80 characters
• Do not automatically hyphenate text
• Use ellipsis or a “read more” CTA to shorten text if necessary
• Provide character limits for titles, captions, etc, so they display
gracefully in mobile
Responsive Design

60. Responsive Design

61. Responsive Design
Avoid just shrinking content

62. Our Project

63. Develop a museum experience for MoMA which
utilizes both a responsive desktop design and a mobile
app experience, so users can engage with it both at
home on their desktop computer to prepare for their
trip and during their visit via mobile app.
Our Project

64. Guidelines
• Since the responsive website will display on a mobile phone,
the app must not simply repeat the website content
• Give thought to how the app can help visitors during their
onsite visit, but provide some value to users before and after
their trip, too
• Assume visitors have access to Wi-Fi throughout the entire
museum space
Our Project

65. Personas
Our Project
Plan an engaging and
educational trip for her
art class.

66. Competitive Review

71. Key Findings
• Ability to highlight multiple exhibits
• Access to collections
• Display of upcoming events
• Focus on membership
• Visitor information
• Education and learning information
• Ability to view different locations
• Any key differentiators?
• Anything else?
Competitive Review

72. Lunch Break

73. Afternoon
• Site Maps
• Team Exercise: Responsive Home Page
• Team Exercise: Mobile App
• Review & Feedback
• Q&A
Agenda

74. User Journeys

75. User Journeys
“Design is all about
entrances and exits.”
—Rem Koolhaas

76. User Journeys
Definition:
“A user journey, or journey map, visualizes a path or flow through
a Web site, application, or service experience—from a starting
point to an end objective—based on the user’s motivations and
experiences. Journey mapping helps us to create a mental model
of an experience that the user goes through to achieve a goal.
This valuable information lets us document and visualize existing
paths that the user takes and, in turn, analyze and improve upon
them.”
- Shean Malik, Mapping User Journeys UsingVisual Languages

77. User Journeys
Methodology:
• Keep personas in mind
• Determine users’ primary needs
• Consider their pain points as well
• Brainstorm different ways to help their needs and address their pain points
• Develop the journey according to a time-based progression
• Consider the various moments within, which can be handled digitally
• Create relevant hooks and calls to action (CTAs)
• Strike a balance between freedom of movement and an ideal path
Self Study
“An introduction to user journeys” - Jason Hobbs, September 6, 2005, Boxes & Arrows

78. User Journeys

82. Class Exercise:
Develop a user journey, which incorporates features applicable
to Andy’s persona
• Divide into teams
• Discuss what you expect a typical user to do
– At home
– At the museum
– With a specific exhibit
– With a specific artifact
– Back home
• Develop a high-level diagram, which depicts Andy’s journey
– What are the touchpoints? What technology does he interact
with?
User Journeys
30mins

83. Features Identified
Let’s discuss some of the features your team identified.
User Journeys

84. Site Maps

85. Site Map

86. Site Map

87. Class Exercise:
Develop 2 high-level site maps based on features you
discovered in your user journey, plus any additional content
needed to flesh out the experience.
• One for the MoMA web site (for desktop & mobile)
• One for the MoMA mobile app
It’s OK to consult competitor sites if you like.
Site Map
20mins

88. Review Site Maps
Let’s review your site maps
Site Map

89. Team Exercise:
Design a Responsive
Home Page

90. Design a Responsive Home Page
In your teams, design a responsive home page for MoMA’s web site
1) Discuss features needed for a homepage
2) Sketch your ideas for a homepage individually
3) Share your sketches with your team mates
4) Collaborate on a single home page wireframe – for both
mobile and desktop
Team Exercise

91. 1) Discuss features needed for a homepage
Team Exercise
20mins

92. 2) Sketch your ideas for a
homepage individually –
Both desktop and
mobile versions
Team Exercise
10mins

93. 3) Share your sketches with your team mates
Team Exercise
10mins

94. 4) Collaborate on a single home page wireframe
– for both mobile and desktop
Team Exercise
20mins

95. Break

96. Team Exercise:
Design a Mobile App

97. Design a Mobile App
In your teams, design a mobile app for MoMA
1) Discuss features needed for the app and determine 3
key features you want to develop
2) Collaborate to design your key features
3) Review your work as a team to determine what changes
should be made
4) Make any necessary revisions
Team Exercise

98. 1) Discuss features needed for the app and determine the
3 key features you want to develop
At least one feature should be dedicated to exploring an
artifact
No sketching yet
Team Exercise
10mins

99. 2) Collaborate to design your 3 key features
Then review your work as a team to determine if
changes should be made
Make any necessary revisions
Team Exercise
30mins

100. ShareYour Work
Present your work as a team
Team Exercise

101. Team Exercise:
Review & Feedback

102. Bonus

104. Q&A

105. My article on how to find a UX job:
UX:Your Guerilla Guide to Breaking In

106. stay tuned
My next class

107. My new class in March 2020
We’ll explore user-centered design
deliverables and methodologies with a
particular emphasis upon “Lean” UX design
and usability testing, as well as specific
topics such as accessibility and design
for privacy and security, which focus on
improving user experiences.
Attendees will also participate in group
activities, which provide practical
experience in developing relevant
deliverables.
No prerequisite, but taking the Introduction to User
Experience Design may be helpful.
Applied Methods for Better UX Design

108. Slideshare address:
http://www.slideshare.net/stribs
stribley@outlook.com

109. thank you