Gregory Thompson Jr. is seeking an IT position and has over 2 years of experience in information technology. He holds a Bachelor's degree in Computer Science Information Systems from Coastal Carolina University. He currently works as an Administrative Coordinator at the South Carolina Budget and Control Board, where he develops and maintains reporting systems. Previously, he worked as a student technician providing tech support at Coastal Carolina University and is also a part owner of a DJ business. He has strong technical skills including experience with Linux, Windows, Office, programming languages, and reporting tools.
Although my job title of Database Administrator may not immediately reflect it, I have a great deal of experience in product development, new system implementations and technical planning of customized educational systems including student information and learning management systems and online admission applications, just to name a few.
Furthermore, I served as the customer service point-person for resolving internally and externally generated issues and inquires regarding our Web site, databases, SIS, LMS, enrollment, online applications, school administered devices and software. Additionally, I was responsible for supervising and training multiple data entry personnel, ensuring adherence to the protocols and procedures necessary to maintain the integrity of our school’s databases.
I am able to interact in a professional and discreet manner across departments and with external vendors establishing effective two-way communication with a wide-range of people at all levels in order to accomplish goals and to maintain positive working relationships. I am highly driven to ensure the best customer service experience possible for all stakeholders.
An IT Support Specialist is a professional who assists individuals and organizations in resolving technical issues related to computer software, hardware, networks, and systems. Their primary role involves providing technical support and troubleshooting assistance to end-users, with the ultimate goal of maintaining the smooth operation of technology infrastructure.
Here are some key responsibilities and skills commonly associated with an IT Support Specialist:
Responsibilities:
1. Responding to user inquiries and providing prompt technical support via various channels (phone, email, chat, or in-person)
2. Diagnosing and resolving hardware and software issues on desktops, laptops, printers, and other devices
3. Installing, configuring, and updating software applications and operating systems
4. Assisting in network setup, troubleshooting network connectivity, and resolving internet-related problems
5. Troubleshooting and resolving issues with email, file sharing, and other communication platforms
6. Conducting system backups and ensuring data integrity and security
7. Collaborating with other IT team members to escalate complex issues and collaborate on resolving them
8. Documenting solutions and maintaining knowledge bases and technical documentation for future reference
9. Educating users on basic computer operations, best practices, and security measures
Skills:
1. Strong technical knowledge of operating systems (Windows, macOS, Linux) and software applications
2. Proficiency with networking concepts, protocols, and troubleshooting tools
3. Knowledge of hardware components and the ability to diagnose and repair hardware issues
4. Experience in managing Active Directory, user accounts, and group policies
5. Familiarity with ticketing systems and remote support tools
6. Excellent problem-solving and analytical thinking skills
7. Effective communication and customer service skills to assist users of varying technical backgrounds
8. Ability to work independently and collaboratively in a team-oriented environment
9. Adaptability and willingness to learn new technologies and keep up with industry trends
Overall, an IT Support Specialist is responsible for ensuring that technology systems and equipment function seamlessly, providing reliable support to users, and contributing to the overall productivity and efficiency of an organization's IT infrastructure.
Although my job title of Database Administrator may not immediately reflect it, I have a great deal of experience in product development, new system implementations and technical planning of customized educational systems including student information and learning management systems and online admission applications, just to name a few.
Furthermore, I served as the customer service point-person for resolving internally and externally generated issues and inquires regarding our Web site, databases, SIS, LMS, enrollment, online applications, school administered devices and software. Additionally, I was responsible for supervising and training multiple data entry personnel, ensuring adherence to the protocols and procedures necessary to maintain the integrity of our school’s databases.
I am able to interact in a professional and discreet manner across departments and with external vendors establishing effective two-way communication with a wide-range of people at all levels in order to accomplish goals and to maintain positive working relationships. I am highly driven to ensure the best customer service experience possible for all stakeholders.
An IT Support Specialist is a professional who assists individuals and organizations in resolving technical issues related to computer software, hardware, networks, and systems. Their primary role involves providing technical support and troubleshooting assistance to end-users, with the ultimate goal of maintaining the smooth operation of technology infrastructure.
Here are some key responsibilities and skills commonly associated with an IT Support Specialist:
Responsibilities:
1. Responding to user inquiries and providing prompt technical support via various channels (phone, email, chat, or in-person)
2. Diagnosing and resolving hardware and software issues on desktops, laptops, printers, and other devices
3. Installing, configuring, and updating software applications and operating systems
4. Assisting in network setup, troubleshooting network connectivity, and resolving internet-related problems
5. Troubleshooting and resolving issues with email, file sharing, and other communication platforms
6. Conducting system backups and ensuring data integrity and security
7. Collaborating with other IT team members to escalate complex issues and collaborate on resolving them
8. Documenting solutions and maintaining knowledge bases and technical documentation for future reference
9. Educating users on basic computer operations, best practices, and security measures
Skills:
1. Strong technical knowledge of operating systems (Windows, macOS, Linux) and software applications
2. Proficiency with networking concepts, protocols, and troubleshooting tools
3. Knowledge of hardware components and the ability to diagnose and repair hardware issues
4. Experience in managing Active Directory, user accounts, and group policies
5. Familiarity with ticketing systems and remote support tools
6. Excellent problem-solving and analytical thinking skills
7. Effective communication and customer service skills to assist users of varying technical backgrounds
8. Ability to work independently and collaboratively in a team-oriented environment
9. Adaptability and willingness to learn new technologies and keep up with industry trends
Overall, an IT Support Specialist is responsible for ensuring that technology systems and equipment function seamlessly, providing reliable support to users, and contributing to the overall productivity and efficiency of an organization's IT infrastructure.
1. GREGORY THOMPSON JR
3104 West Old Camden Road 843-861-8717 (cell)
Hartsville, SC 29550 gthomps@coastal.edu
OBJECTIVE:
Information Systems graduate with 2.75 years of information technology experience pursuing an IT
position.
EDUCATION:
Coastal Carolina University December 2014
Bachelor of Science, Computer Science Information Systems
Relevant Courses: Management Information Systems, Systems Analysis & Software, Software Project
Management, Data Communication Systems & Network, Advanced Web Application Development,
and Systems Administration.
WORK EXPERIENCE:
SC Budget and Control Board SCEIS, Columbia, SC Jan 2015-Present
Administrative Coordinator I
● Serve as a Reporting Developer to develop and maintain the State's reporting systems and provide
end-users and system support to ensure correct reporting requirements are met.
● Responsible for the development, implementation, and maintenance of Enterprise reports for
Human Resources, Finance, and Material Management areas.
● Develops, updates, and facilitates training courses for reporting users utilizing Business Warehouse
(BW) system and the configuration and auditing of data to assure quality control of data.
● Provide production support for live agencies and resolve reported issues. Responsible for meeting
with agencies including central agencies to assist them in the development of SCEIS reports in either
BEX or Business Objects.
Coastal Carolina University, Conway, SC Mar 2012- Dec 2014
Student Technician, Student Computing Services
● Work in the Tech Support Center and assist students with problems accessing the University
network, advice on virus related issues, problems with Webmail, WebAdvisor, SafeConnect,
Moodle, etc.
● Correct general computer problems and resolution of problems associated with accessing computing
resources. Resolution of problems caused by errors in operating systems or application software.
● Assist students, faculty, and staff over the phone and learn any new network features.
● Assist customers with Microsoft Office programs, Photoshop, Windows Movie Maker, PHP storm,
and Eclipse.
● Set up and configure new routers, printers, computers, and switches.
● Train new employees.
DJ Gee-Unit DJ-ing Services, Hartsville, SC Sep 2006-Present
Part owner, Professional DJ
● Work effectively creating the business brand, goodwill toward customers, and developing marketing
strategies to draw in potential customers.
● Organize and promote events for clients including: announcing information, advertising, contract
management, and record keeping.
● Proficient in using Serato Itch, Serato Scratch live, Serato DJ, and Serato Video.
TECHNICAL SKILLS:
● Experienced using Linux, Ubuntu
● Microsoft Windows 2000/XP/Vista/7/8 / Mac OS
● Office 2007/2010/2013, Word/Excel/PowerPoint/Access/Outlook
2. ● Python, C, C++, PHP, Java, HTML w/CSS, SQL, jQuery
● Software virus removal using ComboFix, Malwarebytes, CCleaner, TDSSkiller, ADWcleaner
● Hardware knowledge of Dell, HP, Sony Vaio, and Acer.
● Reimaging using Clonezilla
● Reporting with Business Objects (BOBJ) and Business Warehouse (BW) (BEX)
