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Stephan Crockett
12543 South Harvard Ave, Chicago, IL 60628 • (312) 402-1537 • stephancrockett@gmail.com
Career Objective
To succeed in an environment of growth and excellence and earn a position which provides me job satisfaction and self-
development and help me achievepersonal as well as organizationgoals. With my troubleshootingexpertise,I will effectively
solve general and perplexing computer issues to insure users are satisfy in an efficient and timely manner.
Technical Knowledge
● Operating Systems: Windows XP, Windows 7, Windows 8-8.1, Windows 10, Mavericks, OSX, El Captain, IOS
● Mobile Devices: IPhone, Android, Tablet, Blackberry, Windows Phone
● Applications: Notepad++, HTML, Microsoft Office2010-2016 (Word, Excel, PowerPoint, and Outlook), Adobe
Suites, Altiris, Database management, Citrix Receiver, Symantec Management Agent, Active Directory, O365
● Hardware: Desktops, Laptops, Printers, Scanners, Cisco Phones, Routers, Switches Set up wireless internet
routers, Add or remove RAM, Expansion Slots, CPU, Motherboard, and Systems Image PC/Macs, Software
Deployment, VPN access, Remote Desktop Connection, Windows Server 2008, Monitors
● Networking: TCP/IP, VPN, LAN, Wi-Fi
● Security: Bitlocker, FDE Console, Firewall
Experience
SwissPost Solutions
Operations Analyst / Field Technician August 2015 to Present
 Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.
 support for technologies including but not limited to: Windows OS, MS Outlook/Exchange and more.
 communicating with IT teams, third party service providers and customers throughout the service process.
 Ensure organizational compliance with security procedures.
 Delegate duties as assigned by Ticketing system to colleagues’ base on experience.
 Provide leadership and mentorship to interns to insure comfortability in high stressed work environment.
Resources I.T.
Intern / Field Technician January 2015 to August 2015
 Delivered software upon customer request using Altiris Software Distribution.
 Arranged new user computers for use per request by via reimage technique.
 Built maintained, and deployed desktops, laptops, and MacBook’s for over 600+ users.
 Use ticketing system (Service Now) to verify issue with customer’s computer and resolve issue in a timely manner.
Year Up
Information Technology Student September 2014 to July 2015
● Year Up is a leading one-year career development program with 250 corporate partners around the country; the
program includes college-level courses, professional training, and a six-month internship
● Completing the academic track of Information Technology
● Earning 18 college credits towards A.S.in Computer Science partnership with Harold Washington Colle
● Earned Basic Computer Information Systems Certificate through Harold Washington College.
● Learned the break-fix aspect of desktop support.
● Learned and assisted in setting up the Network Topology structure of the program.
Education
● Harold Washington (Computer Science)- August 2016-Present
● Year Up(Student)-September 2014-July 2015
stephan crockett update resume

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stephan crockett update resume

  • 1. Stephan Crockett 12543 South Harvard Ave, Chicago, IL 60628 • (312) 402-1537 • stephancrockett@gmail.com Career Objective To succeed in an environment of growth and excellence and earn a position which provides me job satisfaction and self- development and help me achievepersonal as well as organizationgoals. With my troubleshootingexpertise,I will effectively solve general and perplexing computer issues to insure users are satisfy in an efficient and timely manner. Technical Knowledge ● Operating Systems: Windows XP, Windows 7, Windows 8-8.1, Windows 10, Mavericks, OSX, El Captain, IOS ● Mobile Devices: IPhone, Android, Tablet, Blackberry, Windows Phone ● Applications: Notepad++, HTML, Microsoft Office2010-2016 (Word, Excel, PowerPoint, and Outlook), Adobe Suites, Altiris, Database management, Citrix Receiver, Symantec Management Agent, Active Directory, O365 ● Hardware: Desktops, Laptops, Printers, Scanners, Cisco Phones, Routers, Switches Set up wireless internet routers, Add or remove RAM, Expansion Slots, CPU, Motherboard, and Systems Image PC/Macs, Software Deployment, VPN access, Remote Desktop Connection, Windows Server 2008, Monitors ● Networking: TCP/IP, VPN, LAN, Wi-Fi ● Security: Bitlocker, FDE Console, Firewall Experience SwissPost Solutions Operations Analyst / Field Technician August 2015 to Present  Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.  support for technologies including but not limited to: Windows OS, MS Outlook/Exchange and more.  communicating with IT teams, third party service providers and customers throughout the service process.  Ensure organizational compliance with security procedures.  Delegate duties as assigned by Ticketing system to colleagues’ base on experience.  Provide leadership and mentorship to interns to insure comfortability in high stressed work environment. Resources I.T. Intern / Field Technician January 2015 to August 2015  Delivered software upon customer request using Altiris Software Distribution.  Arranged new user computers for use per request by via reimage technique.  Built maintained, and deployed desktops, laptops, and MacBook’s for over 600+ users.  Use ticketing system (Service Now) to verify issue with customer’s computer and resolve issue in a timely manner. Year Up Information Technology Student September 2014 to July 2015 ● Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship ● Completing the academic track of Information Technology ● Earning 18 college credits towards A.S.in Computer Science partnership with Harold Washington Colle ● Earned Basic Computer Information Systems Certificate through Harold Washington College. ● Learned the break-fix aspect of desktop support. ● Learned and assisted in setting up the Network Topology structure of the program. Education ● Harold Washington (Computer Science)- August 2016-Present ● Year Up(Student)-September 2014-July 2015