This document is a resume for Jeremy Adams. It summarizes his professional experience including roles as a System Support Specialist for TJ Maxx Corporation and as an Ammunition Specialist in the United States Army. It also lists his education as a Bachelor of Science in Computer Information Systems from South University. His technical skills include Microsoft Office, Visual Basic, SQL, database development, and computer programming.
Customer Support professional with 15+ years of experience handling support cases for internal and external customers. Demonstrated ability to meet or exceed Key Performance Indicator (KPI) standards and maintain high customer satisfaction.
Summary of Qualifications:
∙ Proven ability to troubleshoot and resolve issues.
∙ Hands-on experience with Knowledge Centered Support methodology.
∙ Strong written and verbal communication.
∙ Demonstrated ability to clearly document issue and resolution in Call Tracking System.
∙ Detail-oriented and able to learn quickly.
∙ Work well within and across teams as well as independently.
Customer Support professional with 15+ years of experience handling support cases for internal and external customers. Demonstrated ability to meet or exceed Key Performance Indicator (KPI) standards and maintain high customer satisfaction.
Summary of Qualifications:
∙ Proven ability to troubleshoot and resolve issues.
∙ Hands-on experience with Knowledge Centered Support methodology.
∙ Strong written and verbal communication.
∙ Demonstrated ability to clearly document issue and resolution in Call Tracking System.
∙ Detail-oriented and able to learn quickly.
∙ Work well within and across teams as well as independently.
1. Jeremy Adams
4908Alexander Drive Apt 102 (910) 624-8200
Charlotte, North Carolina 28270 jeremydadams@yahoo.com
Professional Summary
Detail-oriented IT Graduate with excellent technical skills and strengths. Excitedly seeking challenging IT
opportunity, where I can contribute to the organization’s outstanding success. Works well with clients, vendors,
and coworkers at all levels of the organization. Highly motivated and goal oriented as demonstrated by
completing Bachelor’s with a 3.28 GPA.
Technical skills
Microsoft Office Tools
Visual Basic
SQL Development
Database Development
Database Design
PC Installation
Server Technology
AS/400 Systems
PC Repair
Database Management
Computer Programming
HTML
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Professional Profile
TJ MAXX CORPORATION – CHARLOTTE, NC 2015 - 2016
SYSTEM SUPPORT SPECIALIST
Acted as a helpdesk administrator to resolve user account, network connectivity, and printing issues.
Responsible for troubleshooting all PC’s, wireless devices and hardware to ensure continuous operation within the
Distribution Center.
Ensured all network components were operational, made repairs, adjustments, and reconfigured systems as needed.
Assisted systems supervisor in making recommendations concerning installations, continued maintenance and planning of
current projects.
Maintained comprehensive and detailed records of equipment inventory. Coordinated preventative maintenance and
corrective programs with vendor service personnel.
Installed necessary communication equipment. Installed cable lines and configured systems as necessary.
UNITED STATES ARMY – FORT HOOD, TEXAS 2007 - 2011
AMMUNITION SPECIALIST
Received, stored, issued, maintained, destructed and demilitarized explosive items
Responsible for maintaining supply stock control and accounting
Prepared transportation ofammunition components and explosives
Supervised junior soldiers as well as provide technical guidance to other soldiers; to accomplish their duties.
Assisted in providing End User support to high grade administrative personnel
Used appropriate material handling equipment to transport products and materials from/to designated locations.
Built pallets/orders, per direction while supporting successful ammunition order fulfillment.
Other Positions:
STARBUCKS, FAYETTEVILLE, NC 2005-2007
BARISTA
Education
SOUTH UNIVERSITY, Columbia, SC 2015
Bachelor of Science (BS) in Computer Information Systems
ADDITIONAL SKILLS
2. Strong leadership and interpersonal skills with the ability to easily adapt to change
Proficient in a range of computer systems, languages, tools and testing methodologies
Proven ability to multi-task and to work well with minimal supervision either independently or with a team
Able to identify complex problems, review relevant information, evaluate options, and formulate appropriate solution