Paul Hathaway has over 15 years of experience in IT administration, support, and web development. He has worked as an independent contractor providing PC repair, web design, and social media services. He also has experience managing projects, providing IT support, and performing graphics design for various companies. His skills include Windows, networking, Microsoft Office, content management systems like Joomla and Wordpress, and graphics programs like Photoshop and Illustrator.

1. Paul Hathaway
7990 Baymeadows Rd. East #1603
Jacksonville, FL 32256
(904) 377-0042
paul.hathaway4@gmail.com
Experience
January 2016 - Present
Hathaway Solutions, Jacksonville, FL​ - Independent Contractor
● PC service and repair
● Joomla and Wordpress setup, web design, troubleshooting and maintenance
● Social media marketing and maintenance
● Search engine optimization
● Online store setup and maintenance
April 2014 - October 2015
PAR Global Resources, San Jose, CA​ - Account/Project Manager
● Researching and pursuing sales leads
● Manage print, web design and SEO projects
● Internal IT support - Troubleshooting and repair, upgrades, installation, antivirus monitoring,
company webmaster, social media and business maintenance and updates
● Graphics design and manipulation using Photoshop and Illustrator
● Office Administration duties on an as-needed basis
October 2013 - April 2014
Hathaway Solutions, San Jose, CA​ - Independent Contractor
● PC service and repair
● Joomla and Wordpress web design / troubleshooting / maintenance
● Social media marketing and maintenance
● Search engine optimization
August 2000 - July 2013
T-Mobile, USA., Jacksonville, FL​ - Senior Specialist, IT Administration
● Tier II Hardware and Software Management for 220 Internal customers at 30+ locations:
Duties as they pertain to desktop clients with relation to hardware components including
online-and spare part inventory control, installation and configuration, management and
troubleshooting. Assists with new technology research and/or testing, system health
monitoring, performance analysis, proactive alerting, software upgrade maintenance,
pre-purchase evaluation, rack space management, design and warranty repair coordination.
● Proactive Maintenance and Incident Resolution: Duties include routine systems and process
monitoring, incident resolution or escalation, outage status tracking, and technical library
management.

2. 2
● IT Customer Liaison: Function as a remote liaison to the other groups within the enterprise
to project related tasks, troubleshooting of complex IT related incidents, customer relations,
etc.
● Group Policy Administration: Duties as they pertain to assisting with Group Policy
technology and standards, method of procedure execution, implementation of the new
solutions and continued maintenance.
● Market Ambassador of Security and Privacy: Attended Information Classification and
Handling Courses (Privacy ASP and R-HC Information Handling) with a 100% pass on final
exam.
Skills
▪ Platforms:​ Windows OS ​​ NT/2000, XP, 7, 8, 10, Android OS - Networking: LAN/WAN Hardware,
VPN
▪ Resources​ : Microsoft Active Directory, Microsoft Exchange, Blackberry Server, BMC Remedy,
Microsoft Remote Desktop, Windows SCCM Client Tools, Symantec Ghost, Microsoft Office Suite ​​
2000, 2003, 2010, and 2013, Microsoft Visio, Microsoft Project, Microsoft Office SharePoint,
Microsoft Office Communicator, Microsoft Streets and Trips, Google Maps, Adobe Acrobat, Adobe
Photoshop, UltraVNC, Pointsec Hard Drive Encryption Software, Adobe Illustrator, Joomla CMS,
Wordpress CMS, SalesForce Connect, Data.com Maven, Wordpress, Joomla
Education
1986 - 1988
De Anza College, Cupertino, CA.​ - General Studies
1981 - 1985
Saratoga High School, Saratoga, CA.​ - General Studies
References Available Upon Request