This curriculum vitae summarizes Charlie Charalambous's education and work experience. He has a BSc in Computer Science from the University of Hertfordshire and professional IT certifications. His work history includes roles in IT administration, project management, customer service, and data entry. He has skills in Windows and MacOS, Microsoft Office, web design, hardware/software installation, networking, and usability evaluation.

1. CURRICULUM VITAE
Charlie Charalambous, BSc (Hons)
PERSONAL
Home address: 30 Amhurst Road, London, E8 1JN Born: 26 / 07 / 1985
E-mail: c.charalamb@hotmail.co.uk Telephone: 07708051599
EDUCATION
2008 – 2009: Fraser McKenzie
Configuring Windows Vista Client (Passed)
Microsoft Desktop Support – Consumer (Passed)
2004 – 2008: University of Hertfordshire
BSc (Hons) Computer Science (Upper Second Class)
EMPLOYMENT HISTORY
March 2016 – April 2016 Administrator/ Data Processing, Thames Water
• Coding materials with the data sheet using the information recorded on track sheet
• Making sure the correct quantity is charged to each job by calculating the length of
material used
• Making sure that errors in transferring and posting are recorded and resolved
• Maintain established paper and computer based filing systems
• Maintain diaries and take appointments for team members
December 2014 – March 2016 Project Managing/ Laboring, My Own Property
• Organizing and coordinating task that needed to be done daily
• Coordinating with supplies, local council and workers on site.
June 2012 – December 2014 IT Administrator, Tri-star
• Providing technical support over the phone to all users
• Handling incoming incidents via the phone / email promptly and effectively
• Diagnosing and resolving a wide range of technical issues over the phone
• Responsible for diagnosing & resolving hardware, software & end users problems
• Acting as the first point of contact for all IT & technique queries
• Investigate specialist and complex IT support issues
• Communicating with third party technical specialists
• Configuring and managing backup & restore procedures.
March 2012 – April 2012 Customer Services advisor/ data entry advisor, Recall
• Deal directly with customers either by telephone or electronically

2. • Filling paperwork away in correct order along with providing customer services to
incoming calls
• Responding promptly to customer inquiries
• Performing customer verifications
• Processing orders and looking into statements along with requests
• Recording details of inquiries, comments and complaints and actions taken
October 2008- September 2011 Technical Assistant/ Data Entry, Burma@Access
• Maintenance and troubleshooting pc problems
• Dealing with customer enquiries and problems.
• Verifying information, operating data entry devices and preparing documents
• Processing customer account information and a variety of other forms of
documents
• Verifying, correcting, deleting unnecessary data or combining data from several
sources before entering into a computer file.
• Entering information into specific forms or files from hand written pages,
recorded material or figures contained in hard copies.
• Sorting sloppy handwriting or faded text and transforming them into digital data
• Keeping records of files, tasks and proofread reports
2006 – 2007: Placement Student, University of Hertfordshire
Working with the criminal justice division I undertook the following duties:
• Developing user friendly module material for online teaching
• Dealing with student problems and issues with the online portal and by telephone
• Presentations to students about the blended learning programme
• Conference presentation (Ed-Media 2007, Vancouver)
• Negotiating deadlines with academic staff to prepare and design teaching materials for
the online portal
• Attending several training sessions to help me progress my knowledge in specialized
fields, e.g. POD casting, Blogs and Wikis training.
• Amending video and audio lectures using Final Cut Pro along with Sony Sound Forge,
as well as creating quizzes, questionnaires and interactive games.
PROFESSIONAL SKILLS
My studies have trained my sense of critical acumen and logical insight, such that I am
adept at analyzing situations and problem solving. I am computer literate with many
operating systems (MacOS and Windows 95, 98, 2000, and XP), and I am well versed in
using the whole Microsoft Office suite. I am trained in web design (basic HTML coding,
ASP.NET and Macromedia Director), as well as in hardware and software installation,
system configuration, networking and IT support.
I have been extensively trained in techniques of user-centred design and usability
evaluation. My invaluable experience in a professional environment, coupled with my
work as a student has taught me the importance of flexibility and arbitration; along with
working to deadlines whilst under the pressures of budget restrictions, time schedules and
client demands. Through degree level and professional projects, I have been exposed to
many situations where being a team player and where successfully disseminating

3. research findings through presentations were key elements to a project, and through this I
have gained excellent interpersonal communication skills.
REFERENCES Available on request.