1. JEROME WANKAT 4341 S. Keeler Avenue | Chicago, IL 60632
H:(773)254-8670 | C:(773)932-8302 | JWankat@comcast.net
INFORMATION TECHNOLOGY PROFESSIONAL
IT OPERATIONS / TECHNICAL SUPPORT / CLIENT RELATIONS / DOCUMENT IMAGING SPECIALIST
RESULTS-DRIVEN PROFESSIONAL: Offers in-depth knowledge in planning, developing, and implementing information
technology systems.Expertise in aligning end-userneeds with long-term IT resolutions.Focused on continual process improvements.
EFFECTIVE PROBLEM-SOLVER: Demonstrated excellence in identifying, isolating, and resolving problems.
ANALYST: Strong technical and methodical aptitude with capacity to analyze, coordinate, and synthesize data.
SAVVY COLLABORATOR: Track record in collaborating with team members, clients, and business partners. Recipient of Club
Excellence Award for superiorcustomer service and support.
CRITICAL THINKER: Superior research, organizational, analytical, and decision-making skills.
MULTI-TASKER: Implements complex systems, provides document imaging support, and ensures customer-focused service
delivery.
PROFESSIONAL HIGHLIGHTS:
 Document Imaging
 Technical Support/Research
 Process Improvements
 Confidentiality
 Workflow Management
 Quality Assurance
 Report Generation
 Troubleshooting
 System Implementation
 Project Communication
 Collaboration/Teamwork
 Conflict Resolution
PROFESSIONAL EXPERIENCE:
General Motors PDC, Bolingbrook, IL 2014 - 2015
Print/Tape Computer Operator - Pomeroy IT Solutions
• Fulfilled key role in generating tags and final paperwork for warehouse orders. | Disseminated documentation regarding
damaged/defective GM parts.| Coordinated tags for warehouse orders requiring picking.
Bank Financial, Orland Park, IL 1998 - 2014
Computer Operator
• Leveraged Wausau Optima3 software to develop streamlined process capable of troubleshooting and uploading daily reports.
• Utilizing PowerShell, researched and developed automated daily workflow system.
• Utilizing Personix, entered commands into the mainframe to confirm 3rd party totals of ATM/Visa cards with reports .
• Ensured network backup tapes were changed and verified collected data.| Stored/recycled tapes for use after two week rotatio n.
• Held accountability for downloading and uploading Federal Reserve reports to Image Reports system.
• Balanced daily in clearing files using transmission information and sending date to specified users.
Standard Federal Bank for Savings, Chicago, IL 1989 - 1998
Computer Operator
• Integral in accurately generating reports for bank employees. | Printed statements for customers.
• Multi-tasked various high-impact responsibilities including sorting and balancing checks again teller daily totals.
EDUCATION & TRAINING:
American Intercontinental University (Online), Los Angeles,CA Presently attending
Bachelor Degree in Business Administration | Technical Management
Consumer Data Industry Association 2007
Seminar | Metro 2 Format for Credit Reporting
Moraine Valley Community College, Palos Hills, IL 2001 - 2004
Microsoft Office & Networking Courses
City Colleges of Chicago - Richard J Daley College, Chicago, IL 2000
Basic Certificate Computer Information Systems | GPA 3.75
SKILLS: Proficient in Microsoft Office Suite including Word, Excel and PowerPoint. Microsoft PowerShell. Wausau Optima3
(Document Imaging Software).