Teresa L. Hogan has over 15 years of experience providing IT support and administrative assistance to the Oconto County Department of Health and Human Services. She serves as the main point of contact for their case management software, testing new releases and assisting users. Hogan also maintains databases, generates reports, and ensures accurate client and billing data. Previously, she worked for 12 years developing materials and websites for Oconto County UW-Extension.
1. Teresa L. Hogan Phone: (920) 826-5473
4342 Lade Beach Road, Little Suamico, WI 54141 E-mail: 4342terri@gmail.com
WORK EXPERIENCE
Oconto County Department of Health and Human Services, Oconto, WI January 2005 – Present
Applications Support Specialist
• Provide support to end users in diagnosing and resolving basic hardware and software issues. Serve as liaison
between department and county Technology Services Department.
• Assist with implementation of agency case management/billing software (TCM). Serve as main point of contact to staff
on the use of software providing technical support and training to end users.
• Test new releases and functionality of agency software program. Accurately document test procedures and results.
Forward issues to software vendor, project manager, and the software multi-county users group.
• Maintain program maintenance files to ensure efficient use of the system and accurate information.
• Set up and maintain employee security settings.
• Participate as a member of the TCM Software Core Team, Go Live Groups, and Multi-County User Groups. Assist
teams and management in implementing software, review software change requests from other counties and offer
feedback, provide status updates on testing and new features, and propose possible ways to utilize the software to
meet management requests.
• Generate weekly and monthly reports on employee productivity and data integrity issues. Generate other reports as
requested.
• Work with end users to analyze and provide solutions for inaccuracies in client data and billing records.
• Attend trainings to remain up to date on county, state, and federal policies and procedure changes in order to
understand compliance requirements.
• Design, develop and maintain Microsoft Access databases.
• Utilize Microsoft Office applications to create reports, forms, spreadsheets, and various other documents.
• Responsible for billing and collections utilizing AS400 system.
• Prepare and enter weekly accounts payables utilizing Naviline software.
• Serve as Security Delegate and assist in the financial area of eWISACWIS (Electronic Wisconsin Statewide Automated
Child Welfare Information System). Regularly work with confidential client data.
Oconto County UW-Extension, Oconto, WI January 1992 – January 2005
Program Assistant (part-time)
• Designed and edited workshop materials, brochures, newsletters, surveys, reports, and slide shows
• Developed spreadsheets and graphs and incorporated the information into various documents and slide shows
• Typed and/or composed correspondence
• Answered phones and provided customer service
• Trained and supervised volunteers and workers on basic office procedures and office equipment operation
• Maintained and regularly updated the Oconto County UW-Extension website
EDUCATION
• Bay Port High School, Howard, WI - Graduated 1985
• Micro Database Theory, Fall 2007 - NWTC
• Various Microsoft Office Suite program courses - 2008 to present - NWTC
• Various courses - Fred Pryor Seminars
ADDITIONAL SKILLS
• Excellent organizational skills, high level of maturity and common sense, and a strong degree of self-direction and
motivation. Strong problem-solving skills and attention to detail.
• Proficient in the use of Microsoft Office 2007/2010 (Word, PowerPoint, Publisher, Excel, and Access), AS400 billing
system and Naviline.
• Typing: 79 wpm
• Knowledge of office procedures and technology.
• Able to process all pertinent information in a confidential manner.
REFERENCES
