This document discusses how enterprise architecture can support government transformation through several mechanisms and tools. It outlines how EA can help governments change business rules to take a unified view across departments rather than individual views, focus on efficient delivery of core services, and allow autonomy while using common standards. EA can also help establish performance management, assess programs through criteria, and link goals and strategies to the budget. Additionally, EA supports competition through shared services, public-private partnerships, measuring responsiveness by understanding services and processes, and focusing on core functions. It enables engagement with citizens by providing seamless access to information and viewing them as customers. Finally, EA furthers collaboration through common processes, data, applications, and technologies across agencies and reorganizes services

1. GovernmentTransformation
Trend
Support Providedby EA (examplesofspecificmechanismsand tools)
1 Changingthe business rules • Single unifiedfederatedview of governmentinaholisticmanner
rather thandepartmental view.
• Priorityandfocus on deliveringcore government servicesinan
efficientusingoutcome orientedModel.
• Using government-widepoliciesandstandards, atsame time
allowingautonomytoindividual agencies,partnersanddepartments.
2 Usingmore of performance
management
• Establish andconstantlyassessingthe performance of Government
servicesintermsof linesof businesses,functionsandbusiness
processesand constantly improvingthemasneeded.
• Accessthe performance of the programmesthroughaset of
assessmentcriteriaandlinkingittothe budgetaryprocess.
• LinkingEA up to organizational goals,strategiesandmeasures.
3 Providingcompetition,choice and
incentives
• Setupsharedservicescenterto cater to common administrative
procedures benefiting fromeconomiesof scale andefficiency
returns.
• Institutingmechanismstosupportpublic-privatepartnerships.
4 Performingondemand • Measuringvalue andimprovinggovernmentresponsivenessby
havingclarityon underlyingservices, businessprocesses, data,
applications,andtechnologies.
• Focusingoncore governmentfunctionsandbusinessprocesses.
5 Engagingcitizens • SeamlessAccessto updatedgovernmentinformationandservices.
• Viewingcitizensandbusinessesascustomersof government
services.
6 Usingnetworksandpartnerships • Furtheringcollaborationandcooperationbetweenagenciesand
departments throughcommonandsharedprocesses,data,
applicationsandtechnologies.
• Reorganizinggovernmentservicesintermsof linesof businesses and
businessfunctions(irrespective of agencyperformingthe function) to
builda new service deliverysystem.