Aligning Healthcare Organizations describes how best practices in measuring organizational performance in the nuclear power industry can be applied to healthcare providers facing the daunting challenge of concurrently increasing production, efficiency, and quality while reducing operating costs.
Case Study - Major health insurance provider in the US needed a central system with a highly flexible GRC software architecture for managing its compliance and audit programs.
Case Study - Major health insurance provider in the US needed a central system with a highly flexible GRC software architecture for managing its compliance and audit programs.
Achieving Asset Optimization: A Strategic Approach To Aligning Assets With Mi...Huron Consulting Group
Huron Healthcare managing director Curt Whelan and Advisory Council member Jamie Orlikoff present new tools, processes, frameworks, and data points to enable healthcare executives to strategically align their assets to their mission and market needs. This resource, from the 2014 ACHE Congress on Healthcare Leadership, utilizes recent statistics and the presenters’ years of experience to advise on how to implement a strategic framework shift, leverage board support, and avoid asset rationalization in favor of asset optimization.
The Future of Environment Health and Safety functions in global organisations Adele White
Based on the knowledge of our clients’ organizations, we have built a picture of the EHS management challenge. Business leaders must respond quickly to these changes and their organizations need flexibility to be able to accelerate change.
Principled Performance delivered through Federated GRCNick Carus
Principled Performance is an approach to business that helps organisations reliably achieve objectives while addressing uncertainty and acting with integrity.
To meet the objectives involved, Acuity Group are bringing to market a disruptive approach to the evolution of Federated GRC platform solutions to achieve the imperative of supporting a business to achieve their strategic objectives, establishing an effective culture of Governance to monitor, measure and manage all aspects of Risk & Compliance (GRC) across the organisation and throughout the supply chain.
Chapter 101. Describe the concepts and models of plann.docxcravennichole326
Chapter 10
1. Describe the concepts and models of planning and decision making in the context of the healthcare supply chain.
2. Discuss the importance of situational factors (trends, environmental issues, technology, regulatory compliance, etc…) in the planning process and how leadership principles, metrics and improvement tenets can be used to positively impact the organizational culture of healthcare supply chain operations.
3. Relate, discuss and provide areas of integration between planning and decision making amid continuous operations of the healthcare supply chain to include the use of metrics and improvement strategies.
4. Distinguish the differences between planning and contingency planning.
5. Merge principles of leadership, planning and decision making to develop a personal plan for operating in a fast paced healthcare supply chain environment.
6. Evaluate the benefits for organizational operations with a solid planning process and standing operating procedures as part of the healthcare supply chain culture to include outside sales representatives.
Chapter 10: Building a Culture of Healthcare Supply Chain Excellence: Leading, Planning, Managing, Deciding, and Learning
Learning Objectives
Describe the concepts and models of planning and decision making in the context of the healthcare supply chain.
Discuss the importance of situational factors (trends, environmental issues, technology, regulatory compliance, etc…) in the planning process and how leadership principles, metrics and improvement tenets can be used to positively impact the organizational culture of healthcare supply chain operations.
Relate, discuss and provide areas of integration between planning and decision making amid continuous operations of the healthcare supply chain to include the use of metrics and improvement strategies.
Distinguish the differences between planning and contingency planning.
Merge principles of leadership, planning and decision making to develop a personal plan for operating in a fast paced healthcare supply chain environment.
Evaluate the benefits for organizational operations with a solid planning process and standing operating procedures as part of the healthcare supply chain culture to include outside sales representatives.
Introduction
Planning and decision making are essential to efficient, effective and efficacious healthcare supply chain operations and strategies.
Leaders and managers must structure and facilitate plans that integrate well with the healthcare organization’s strategic plan and must make consistent decisions in alignment with those plans.
Creating standing operating procedures for routine and consistent operations of the supply chain allows leaders and managers to spread the operational culture at all levels of the supply chain enterprise.
This chapter provides an overview of planning, improvement strategies, metrics, regulatory compliance and decision making.
These constructs should be reviewed and ...
Achieving Asset Optimization: A Strategic Approach To Aligning Assets With Mi...Huron Consulting Group
Huron Healthcare managing director Curt Whelan and Advisory Council member Jamie Orlikoff present new tools, processes, frameworks, and data points to enable healthcare executives to strategically align their assets to their mission and market needs. This resource, from the 2014 ACHE Congress on Healthcare Leadership, utilizes recent statistics and the presenters’ years of experience to advise on how to implement a strategic framework shift, leverage board support, and avoid asset rationalization in favor of asset optimization.
The Future of Environment Health and Safety functions in global organisations Adele White
Based on the knowledge of our clients’ organizations, we have built a picture of the EHS management challenge. Business leaders must respond quickly to these changes and their organizations need flexibility to be able to accelerate change.
Principled Performance delivered through Federated GRCNick Carus
Principled Performance is an approach to business that helps organisations reliably achieve objectives while addressing uncertainty and acting with integrity.
To meet the objectives involved, Acuity Group are bringing to market a disruptive approach to the evolution of Federated GRC platform solutions to achieve the imperative of supporting a business to achieve their strategic objectives, establishing an effective culture of Governance to monitor, measure and manage all aspects of Risk & Compliance (GRC) across the organisation and throughout the supply chain.
Chapter 101. Describe the concepts and models of plann.docxcravennichole326
Chapter 10
1. Describe the concepts and models of planning and decision making in the context of the healthcare supply chain.
2. Discuss the importance of situational factors (trends, environmental issues, technology, regulatory compliance, etc…) in the planning process and how leadership principles, metrics and improvement tenets can be used to positively impact the organizational culture of healthcare supply chain operations.
3. Relate, discuss and provide areas of integration between planning and decision making amid continuous operations of the healthcare supply chain to include the use of metrics and improvement strategies.
4. Distinguish the differences between planning and contingency planning.
5. Merge principles of leadership, planning and decision making to develop a personal plan for operating in a fast paced healthcare supply chain environment.
6. Evaluate the benefits for organizational operations with a solid planning process and standing operating procedures as part of the healthcare supply chain culture to include outside sales representatives.
Chapter 10: Building a Culture of Healthcare Supply Chain Excellence: Leading, Planning, Managing, Deciding, and Learning
Learning Objectives
Describe the concepts and models of planning and decision making in the context of the healthcare supply chain.
Discuss the importance of situational factors (trends, environmental issues, technology, regulatory compliance, etc…) in the planning process and how leadership principles, metrics and improvement tenets can be used to positively impact the organizational culture of healthcare supply chain operations.
Relate, discuss and provide areas of integration between planning and decision making amid continuous operations of the healthcare supply chain to include the use of metrics and improvement strategies.
Distinguish the differences between planning and contingency planning.
Merge principles of leadership, planning and decision making to develop a personal plan for operating in a fast paced healthcare supply chain environment.
Evaluate the benefits for organizational operations with a solid planning process and standing operating procedures as part of the healthcare supply chain culture to include outside sales representatives.
Introduction
Planning and decision making are essential to efficient, effective and efficacious healthcare supply chain operations and strategies.
Leaders and managers must structure and facilitate plans that integrate well with the healthcare organization’s strategic plan and must make consistent decisions in alignment with those plans.
Creating standing operating procedures for routine and consistent operations of the supply chain allows leaders and managers to spread the operational culture at all levels of the supply chain enterprise.
This chapter provides an overview of planning, improvement strategies, metrics, regulatory compliance and decision making.
These constructs should be reviewed and ...
Best Practices For Implementing Revenue Cycle Management System In Healthcare...Matthew Clark
Implementing a revenue cycle management (RCM) system can significantly improve the efficiency and effectiveness of your healthcare organization's financial operations. However, to ensure a successful implementation, it is crucial to follow best practices that optimize the utilization of these systems. In this article, we will explore the key steps and strategies involved in implementing RCM systems effectively.
Delivering Precision Medicine: How Data Drives Individualized HealthcareHealth Catalyst
Delivering precision medicine requires healthcare to transition from a one-size-fits-all methodology to an individualized approach. This means healthcare professionals tailor treatment and prevention strategies according to each patient’s personal characteristics—their genomic makeup, environment, and lifestyle. To realize these precision care goals, researchers and clinicians must leverage vast and varied amounts of real-world data.
Data access and interoperability barriers have often impeded the precision medicine transformation. However, current healthcare industry trends increase opportunities for researchers and clinicians to more comprehensively understand medical conditions and the patients in their care. These insights establish the foundation for precision medicine and support actionable pathways towards more efficient development of targeted treatments.
Six Steps Towards Meaningful, Ongoing Healthcare Performance ImprovementHealth Catalyst
The long-term success of healthcare performance improvement relies on a sustainable infrastructure and strategic execution. Otherwise, improvement initiatives risk becoming one-off projects that don’t support ongoing advances in critical areas, such as critical areas, clinical outcomes, patient experience, and organizational cost.
Healthcare organizations can follow six steps for a sustainable, impactful performance improvement program:
1. Integrate performance improvement into strategic objectives.
2. Use analytics to unlock data and identify areas of opportunity.
3. Prioritize programs using a combination of analytics and an adoption system.
4. Define the performance improvement program’s permanent teams.
5. Use a best-practice system to define program outcomes and interventions.
6. Estimate the ROI.
Summary of this courseHealth care business analysesHealth Care.docxmattinsonjanel
Summary of this course
Health care business analyses
Health Care Business Operations and Performance
Introduction
In this module, you will explore the relationship and potential synergy created by consistent vision, mission, goals, and strategic plan. Health care strategy can be formed in one of two ways: it is intended and deliberate, which is created by plans, or it emerges through a pattern of uncoordinated decisions and actions (it just happens). Plans help to create a deliberate strategy. This is a discovery process in which health care organizations define their markets and assess internal operations. Plans move the organization forward toward the realization of a vision. The strategic plan or plan of action is necessary to achieve certain goals and objectives. The plan helps to create alignment and consensus around the organization's intentions. Key managers help to organize efforts and garner momentum for these strategies.
The Strategic Plan
The strategic plan changes or creates additional service lines, clinical procedures, and geographic locations of new clinics, rooms, or other facilities. The plan helps decide where to allocate resources for the high-level initiatives such as new medical technologies. The plan also identifies potential partners for an integrated delivery network or expanded system. When assessing a health care organization, ask what evidence you see of them attempting to work towards a certain vision. What services are they providing? How do they implement the strategy? How are they different from other clinical organizations in the community? How do they remain competitive?
Operations Internal Assessment and Improvement
Introduction
In this module, you will learn to identify methods of assessing and improving the quality of a health care organization. Developing processes is critical in assessing and improving quality since a process is how work gets accomplished. Until processes are fully documented, the interactions and steps cannot be appreciated. The "as-is process" documents what is actually occurring, versus what is supposed to occur. The "to-be process" documents the vision and the proposed process once improvements have been made. By fixing the process, you improve performance. The business process is a set of activities and tasks that are performed in sequence to achieve a specific outcome. The strategy of process improvement increases the throughput (capacity or volume) of a process; eliminates choke points or bottlenecks; and reduces costs, steps, waste, and resources. Look for steps that add value and eliminate those that do not. Reduce the variation in performance over time, remembering that variability causes resource inefficiency.
Analyzing Performance
Methods for analyzing performance include trend analysis and benchmarking. Trend analysis helps health care organizations answer the question, "How are we performing over time?" Benchmarking asks how we compare to our competition. Benchmarking is th ...
Transform Your Labor Cost Management Strategy: Introducing the Health Catalys...Health Catalyst
Labor costs encompass nearly 60 percent of the typical healthcare budget and are growing faster than healthcare systems can afford. COVID-19 responses only exacerbated this financial pressure. Controlling escalating labor costs means eliminating waste and using data to find where budgeted staffing hours exceed or fall short of patient needs. Most organizations have the wrong tools to understand labor demands and instead try to guess future patient volumes and staffing needs by using retrospective data that lacks timeliness.
The Health Catalyst PowerLabor application leverages augmented intelligence (AI)-powered forecasting capabilities to deliver accurate labor data to operational leaders. With timely workforce insight, health systems can close the gap between staff budgeting and future patient volumes, control labor expenses, and track progress toward budget and staffing targets.
Join John Hansmann, Senior Vice President of Strategic Consulting Operations at Health Catalyst, and Sean Latimer, Senior Director of Product Management at Health Catalyst, as they demonstrate how PowerLabor can help your organization increase productivity while ensuring resources for excellent patient care.
What You’ll Learn About PowerLabor:
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• Drive Adoption with Expert Guidance: To maximize the PowerLabor application, Health Catalyst experts help categorize and refine data through an initial assessment and data integration from multiple data sources (e.g., EMR, billing, HR/payroll, time and attendance, and general ledger). Our implementation teams also provide train-the-trainer sessions to drive the most effective adoption.
Criteria for Performance Excellence to Improve Pharmacy ServicesCompleteRx
- Enhance understanding of the Performance Excellence program and the impact on Healthcare organizations
- Be able to locate Process level and Results level items and how to begin
- Identify areas in the hospital pharmacy that can be impacted by the program
Surviving Value-Based Purchasing in Healthcare: Connecting Your Clinical and ...Health Catalyst
Reducing healthcare costs is a major driving force in bundled payments, home-centered medical care, and accountable care organizations. But each new delivery model is built on the premise of reducing revenue per patient. So how can a health system win? Find out what you can do financially survive in today’s environment.
Streamlining Your Medical Practice for Profitability and SuccessConventus
Conventus webinar video providing key success strategies and tactics for improving productivity, profitability, and patient care. The one-hour video features host Susan Lieberman of Conventus and Stevie Davidson of Health Informatics Consulting.
The Top Five Insights into Healthcare Operational Outcomes ImprovementHealth Catalyst
Effective, sustainable healthcare transformation rests in the organizational operations that power care delivery. Operations include the administrative, financial, legal, and clinical activities that keep health systems running and caring for patients. With operations so critical to care delivery, forward-thinking organizations continuously strive to improve their operational outcomes. Health systems can follow thought leadership that addresses common industry challenges—including waste reduction, obstacles in process change, limited hospital capacity, and complex project management—to inform their operational improvement strategies.
Five top insights address the following aspects of healthcare operational outcomes improvement:
Quality improvement as a foundational business strategy.
Using improvement science for true change.
Increasing hospital capacity without construction.
Leveraging project management techniques.
Features of highly effective improvement projects.
Explore the dynamic world of healthcare management with an MBA in Hospital Administration. Gain expertise in strategic planning, healthcare operations, and leadership, preparing yourself for a rewarding career at the intersection of business and medicine. Enroll now to become a future-ready healthcare administrator and make a positive impact on the evolving healthcare industry.
in order to meet cost reduction targets, CMOs
* Share patient data across ecosystems
* Embed shared organizational intelligence
* Establish guidance for quality & cost within physician workflows
* Prepare physician leaders to create a culture of continual improvement
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Aligning Healthcare Organizations: Lessons in improved Quality and Efficiency from the Nuclear Power Industry
1. Aligning Healthcare Organizations
Lessons in Improved Quality and Efficiency
from the Nuclear Power Industry
Scot Park, Principal, Artower Advisory Services, LLC
Nathan Ives, Principal, StrategyDriven Enterprises, LLC
2. Healthcare’s New Reality
The single most important concept every healthcare organization leader
must embrace in light of Healthcare Reform is value. Accepting value as
the key to survival means asking the critical question: How do I
improve patient outcomes while lowering operating expenses? This is
perhaps a paradoxical reality in light of healthcare delivery results of the
past 50 years, but it is the reality none-the-less.
1
3. How do I maximize patient value
while lowering operating expenses?
Overcoming this stark reality requires new and collaborative approaches
to care delivery, care coordination and information management – it
demands higher levels of resource productivity and efficiency without
sacrificing quality.
Achieving the high levels of organizational alignment needed to realize
industry leading productivity and efficiency is never easy. It begins with
the creation of a clear, forward-looking strategy aligned with the
organization’s vision, values, and mission goals that is then translated to
the day-to-day activities of all organization members. An ongoing
evaluation and control framework reinforces these relationships, helping
to focus and refocus managers’ decisions and employees’ actions on the
optimal achievement of the organization’s mission goals.
2
4. Increasing Organizational Alignment,
Accountability, and Efficiency
A well-structured performance measurement system serves to align the
work efforts of each individual to the achievement of an organization’s
mission goals. As part of a healthcare provider’s performance and quality
program, the accurate identification of key performance parameters
facilitates the efficient, quantifiable monitoring of important
characteristics of patient care delivery while providing information to
support managerial decision-making, including:
Determination of the efficiency and
effectiveness of the organization’s
policies and procedures and the
individuals implementing them;
Qualification of organizational
stakeholder satisfaction (i.e., patients,
employees, management and boards); and
Identification of deviations from
organizationally stated goals, objectives
and regulatory requirements.
3
5. Strategy Implementation Pyramid
The Strategy Implementation Pyramid highlights the alignment that
exists between a healthcare organization’s mission and the objectives,
programs, budgets, and procedures supporting its achievement. As the
illustration suggests, the further away from the organization’s singular
mission the greater the number and detail of the supporting instruments.
Execution of these instruments subsequently shaped by the ongoing
adjustments made in response to performance outcomes, external
market forces, and internally defined strategies, policies, and standards.
4
6. Performance measures best serve an organization when they are
understandable, broadly applicable, uniformly interpreted, and economic
to apply. They should cascade through an organization’s hierarchy such
that achievement of lower tiered performance goals support higher tiered
goals that in turn ultimately measure achievement of the organization’s
mission goals.
Conceptual Metrics Model
An effective metrics system translates strategic goals and objectives into
daily operations and then measures the effectiveness of personnel at
meeting those goals and objectives. The conceptual model approach
focuses on developing metrics that serve to bridge the strategy and
operations gap.
5
7. Based on StrategyDriven’s experience implementing mission-driven and
regulatory compliant Organizational Performance Measurement Systems
within the nuclear power industry, we find that organizations realize the
following benefits from a well-constructed performance measurement
system:
Heightened organizational alignment and collaboration to the
achievement of corporate goals and objectives;
More rapid identification of safety and quality improvements,
revenue growth, and cost reduction opportunities;
Increased cross-organizational sharing of best business practices;
Improved utilization of personnel, material, and financial assets;
Accelerated, better supported managerial decision-making; and more
readily demonstrated compliance with industry regulations,
standards, and guidelines.
6
8. Why the Nuclear Power Industry?
Research suggests the healthcare industry can learn from the operational successes of other sectors
where risks are high and safety records are of paramount importance. The parallels between the
healthcare and nuclear power industries are significant. For example, leaders in both industries must:
Coordinate and oversee complex procedures having the potential for unpredictable and disastrous
consequences while maintaining regulatory compliance;
Employ real-time operational monitoring with pre-established crises response protocols;
Develop effective means and methods of communication across departments and with outside
organizations;
Assess and manage new technology and determine how such technology can add value without
jeopardizing safety; and
Possess strong leadership that creates, establishes and maintains a culture of safety and continuous
quality improvement.
7
9. Building an Organizational Performance
Measurement System for Healthcare
Organizations
Similar to the nuclear power industry, healthcare organizations stand to
realize significant improvements in safety, quality, and efficiency
through the implementation of well-constructed performance
measurement systems. To deliver measurable value – and thereby
achieve the competitive advantage necessary for survival – healthcare
administrators will have to successfully navigate a paradigm shift in how
data is sourced, aggregated, analyzed and then acted upon.
The Artower/StrategyDriven Team supports
healthcare organizations in the development
of the mission-driven, regulatory compliant
performance metrics systems needed to
improve management effectiveness and
employee efficiency so to achieve the high
levels of value delivery and cost effectiveness
demanded by healthcare reform.
8
10. Questions Administrators Ask Today
How do I know if we are delivering high value?
What should we measure to assess value delivery?
How do we capture, record and measure what we need
without adding more cost to an already taxed operation?
How do I get the right information in a timely fashion, so
I can act on it before the opportunity is lost?
How can I use data analytics to drive greater
collaboration across departments within my facility and
with other providers interfacing with our patients?
What do I need to do to make sure everyone in my
organization is performing at their highest level and in
alignment with our organizational goals and objectives?
9
15. About the Authors
Scot Park Nathan Ives
Principal Principal
Artower Advisory Services StrategyDriven
+1 440.856.0338 +1 678.313.0150
spark@artoweradvisory.com nathanives@strategydriven.com
Scot Park has spent the past two decades serving Nathan Ives is a StrategyDriven Principal with over
the Healthcare Industry with the majority of that 20 years of Energy Industry and consulting
time focused in Aging Services, Senior Housing experience. His experience includes 12 years of
and Post-Acute/Long-Term Care. His passion is in external and internal advisory work within the
partnering with leadership teams at organizations Energy Industry specializing in strategic planning,
that are seeking to proactively position themselves resource management, managerial decision-
to succeed in a future of integrated care delivery making, operational risk management,
models under Healthcare Reform. His background organizational alignment, and operator
and direct professional experiences have included performance. Nathan has advised executives and
strategic planning, development advisory, financial senior managers at numerous utilities on improving
planning, project feasibility, IT decision support, generation fleet and individual plant operating
commercial banking, and media/marketing. Scot is performance. He authored the nuclear industry’s
a Certified Public Accountant and holds a BA in risk management, high-risk decision management,
Economics with concentrated studies in Public organizational alignment, and plant operations
Administration from John Carroll University. performance guidelines and evaluation methods.
Nathan also has 8 years of experience managing
and supervising (military and commercial) nuclear
plant operations, online and outage work
management, and maintenance and held the U.S.
Nuclear Regulatory Commission’s Senior Reactor
Operator license and the U.S. Navy’s Chief
Nuclear Engineer Officer qualification.
14
16. Related Thoughtware
Alignment - describes the Construction - provides the
performance measure principles of constructing
characteristics that serve to high quality performance
align the managerial measures that support
decision-making and vertical cascading and
employee actions to the horizontal sharing among
organizations mission organizational units.
goals.
Selection - reveals how to Types - highlights how to
select performance select the most appropriate
measures appropriate for type of performance
each level of the measure for a given
organization that circumstance.
simultaneously aligns the
workforce to the efficient
achievement of mission
goals.
15
17. Best Practice Articles
Vertical Cascading
Horizontally Shared
Common Construction Characteristics
Core Performance Measures
One Source of the Truth
Diverse Indicators
Documenting Performance Measure Drivers
One Change at a Time
Predefined and Reinforced Data Standards
Get Data Directly from the Source
Predefined Action Thresholds
Multiple Action Thresholds
Identify the Measures First
Run New and Old Performance Measures in Parallel
Map Performance Measure Ownership
System Development
Annual Alignment Review
Ad Hoc Reports First, Automated Metrics Second
Warning Flag Article
Data Source Manipulation
16
18. Artower Advisory Services
Artower Advisory Services partners with organizations that provide life
enhancing housing, services and healthcare for seniors and disabled
individuals. Our key value proposition is to accelerate the planning and
performance improvement efforts that result in measurable benefits to our
clients and their stakeholders.
In providing these services, we often work with both acute and post-acute
care organizations to help them develop integrated operational and
clinical care delivery strategies. The ultimate success of those
relationships depends on the ability to achieve cost savings while
improving patient outcomes. We have been working with StrategyDriven
for the past year-and-a-half to repurpose and migrate the performance
improvement measurement approach successfully used in the nuclear
power industry to the healthcare industry.
To learn more about Artower Advisory Services, please visit our web site
at: www.ArtowerAdvisory.com.
19. StrategyDriven Enterprises
StrategyDriven provides executives and managers with the planning and
execution advice, tools, and practices needed to create greater
organizational alignment and accountability for the achievement of
superior results. We believe a clear, forward-looking strategy, translatable
to the day-to-day activities of all organization members, is critical to
realizing success in today’s fast paced market environment. Not only does
a compelling, well-executed strategy align individuals to common goals,
it ensures those goals best serve the company’s mission.
At StrategyDriven, our seasoned business leaders deliver real-world
strategic business planning and tactical execution best practice advice –
a blending of workplace experience with sound research and academic
principles – to business leaders who may not otherwise have access to
these resources.
StrategyDriven refers to the family of organizations comprising
StrategyDriven Enterprises, LLC. For more information, please visit:
www.StrategyDriven.com.