Coactiva's Better Outcomes Practice provides support to public and voluntary sector organizations to achieve outcomes and cost savings through locally-driven services. They help tackle challenges like more community-focused delivery and measuring outcomes with less resources. Their outcome-focused support includes developing performance frameworks, cutting costs while maintaining quality of life, and engaging communities in identifying low-cost solutions to improve lives.

1. Coactiva’s Better Outcomes Practice provides support to public and voluntary sector
organisations in making a difference to customers and communities, while being forced to
realise genuine cost savings.
Our ‘outcomes based’ services support public sector partners in tackling some of the big challenges and drivers for change, centring on
the move away from a top down approach to more locally driven ways of delivering services and measuring outcomes. This demands
new ways of thinking and working to “achieve more with less”. We are committed to work with different sectors to add value in order
to achieve real impact. Our passion is about tackling the big implementation questions.
Outcome focussed support
Coactiva’s Better Outcomes Practice is focussed on delivering solutions to the above challenges
and to meet the new localism agenda in a climate of financial austerity. We tailor our services “Coactiva’s Better Outcomes
to reflect budgetary constraints and demonstrate the sustainable cost benefits of our support. Practice is a great resource for
applying the tools of Outcomes-
Examples of available help and support: Based AccountabilityTM (OBA) and
Results-Based AccountabilityTM
• Developing a locally driven performance management and quality assurance framework (RBA). They have worked
e.g. developing fewer service performance measures that tell you the most important effectively with a wide range
information about how well a service was delivered and whether service users are better off of public and voluntary sector
(customer outcomes) organisations across the UK, and
• Making cuts that have the least impact on the quality of life of customers and whole have an excellent track record in
communities helping diverse partners “turn the
• Getting from talk to action quickly to “Turn the Curve” or improve performance on the most curve” on customer well-being
important measures and community quality of life”.
• Engaging with communities and partners to identify locally defined outcome priorities and Mark Friedman,
low cost or no cost solutions to improve the quality of life of residents The Fiscal Policy Studies Institute
• Developing outcomes based commissioning and budgeting, focused on what is core
business and shared service opportunities
• Undertaking service reviews and redesign focusing on the generation of efficiencies while
improving the delivery of key outcomes
• Implementing coactiva’s software solutions that enable the effective linking of
performance data with the delivery of key customer focused outcomes
www.betteroutcomespractice.com

2. Benefits of an outcomes based approach
Bob Neil, local government minister, talking about localism and improving outcomes:
“Financial challenges are not mere problems but a mandate for radical change, and we need a strong society where individuals, families
and communities are more able to take on responsibility to improve their lives”
An outcomes based approach enables public and voluntary sector organisations to prioritise their effort and expenditure on the
delivery of results.
Efficiency and transformation:
• ascertain the effect potential cost reductions will have on the attainment of the outcomes
• inform meaningful debate on cost effectiveness, value for money and what works
• facilitate partnership working and pooling resources, empowering partners to think creatively about doing business differently,
economies of scale and reducing duplication (community budgets)
Localism and the engagement of community partners:
• pinpoint the activities that will make the most difference to communities and individuals
• identify the contributions that are needed from each of the partner agencies operating in the community to realise the agreed
outcomes
• engage citizens as active participants in defining and improving outcomes, focusing on what they can contribute to finding new
ways working (including social enterprises)
Line of sight between operational activities and the delivery of key customer outcomes:
• move away from output and quantity driven performance management to a focus on impact and the delivery of customer
outcomes
• align individual processes and service activities with the delivery of outcomes
• measure progress of delivery towards better results
Outcomes or Results Based Accountability
Our work is underpinned by Outcomes Based AccountabilityTM (also know as Results Based Accountability) developed by Mark
Friedman, the author of “Trying Hard is Not Good Enough”. Outcomes Based AccountabilityTM (OBA) is a proven methodology, which
has been widely used in public services. Coactiva is the only UK licensed partner of the Results Leadership Group. Coactiva also has the
only UK reselling rights of the Results Scorecard.
For Further information
Tel: +44(0)845 3300 747 or email: outcomes@coactiva.com
www.betteroutcomespractice.com
www.betteroutcomespractice.com