The document discusses integrating the AffinityLive professional services automation software with Google Apps and the Google Apps Marketplace. It covers challenges with integrating single sign-on, calendar, contacts, scheduling, and future integrations with documents, contextual gadgets, and Wave. While technical challenges include authentication frameworks and documentation, the business opportunity is large since over 2 million businesses use Google Apps and 3000 new businesses sign up daily.

1. Google Confidential and Proprietary
Integrating with the Apps Marketplace
Geoff McQueen

2. © Hiive Systems 2010
Where we‟ll go today
What is AffinityLive?
Why the Marketplace & Google Apps?
Integration & Challenges with Google Apps
• Single Sign-On
• Calendar
• Contacts (incl shared directory)
• Schedule
• Future: Docs, Contextual Gadgets, Wave
Conclusions & Next Steps
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What is AffinityLive
Web-based Professional Services Automation (PSA) software
Currently in Private Beta – launch in Sept 2010
CRM
Making the Sale
PSA
Doing the Work
Accounts
Getting Paid

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AffinityLive: Job & Task Tracking

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AffinityLive: Job & Task Tracking

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AffinityLive: Job & Task Tracking

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AffinityLive: Work & Scheduling

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AffinityLive: Work & Scheduling

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AffinityLive: Emails, Notes & Files

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AffinityLive: Emails, Notes & Files

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Why integrate with Google Apps & Marketplace?
Google Apps:
• Our users are asking for integration
• Gives our product new features for low effort
 Calendar
 Wave
Google Apps Marketplace:
• Market: large potential market of cloud-believing customers
 Over 2 million businesses using Google Apps
 Over 3000 new businesses sign up a day
• Channel: existing sales & support „channel‟ through Apps partners
• Credibility & Publicity: Google seen to be „vouching‟ for us
There are challenges – technical & business – to overcome though!

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Integrations with Google Apps
Single Sign-On via OpenID and OAuth
Calendar
Contacts
Schedule
Docs
Contextual Gadgets
Wave
Storage

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Single Sign-On with OpenID

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Single Sign-On with OpenID

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Single Sign-On with OpenID

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Single Sign-On with OpenID – Lessons Learned
Google Federated Login ≠ OpenID
• Need to check additional domains
• Ability to add OAuth scope options – hybrid
Glenn‟s Net::Google::FederatedLogin for Perl
What 2-Legged really means – über impersonation!
Support multiple Apps domains per „client‟ or not?
OAuth: AuthSub & Scope Error Messages – beware https!
On-Boarding of new users – they come in authenticated but unknown
Security issues in self-editing account info - some fields should be locked

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Calendar

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Calendar

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Calendar

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Calendar – Lessons Learned
Fun with invitations & requests
• Make sure you use the attendee status,
type & notification values or you‟ll get
phantom appointments
Gmail‟s identity crisis – all your bases belong to us
• If a Gmail user has added their non-Gmail address to their Google Account,
Google will think it is control of their calendar
Extended properties are hidden (great), but you can‟t search for them
• Make sure you keep sync info in your app for updates, etc
Choices about “multiple calendars” and what to sync with

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Contacts

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Contacts

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Contacts – Lessons Learned
Two types of contact lists
• Personal contact list
• Shared contact list (Directory), only in Premier
Patience, my friend, patience
• „Contacts‟ interface very laggy
• Shared contact list can take up to 24 hours!!! (it is in the docs)
Email address primary key in Contacts, but you can‟t search on it
• Again, you‟ll need your own sync records on your end
Use the right Gdata version header – Contacts is now on 3.0!

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Schedule

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Schedule – Lessons Learned
Ability to visualise all time commitments is very popular with users
Need to handle the multiple-calendar issue intelligently
Searching for entries based on dates and modified times is great
• But you can‟t search on extended properties
Still working through best way to put schedule info back into Calendar

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Docs
Still experimenting/testing integration
Issues/Considerations:
• Hybrid environments suck – choices to make
• Import/export is good, but lose version history of course
• Shared/common doc folder only for Premier accts
• Sharing/ACL issues for us – opposite assumption

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Contextual Gadgets
Still experimenting/testing integration
Issues/Considerations:
• Performance issues on your end – be ready for load!
• Strong regex model to describe whether to fire is great!!!
• Unfortunately, you can‟t run regex across arbitrary headers 
 Message-ID and References would be obvious ones to add
• Could be a bit too attractive/appealing – overload in the UI

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Wave
Still experimenting/testing integration
Issues/Considerations:
• Creating and Embedding Waves now much easier
• Federation still a bit bleeding edge
• Wave API allows for OAuth based Wave interactions – more coming soon!
• Wave doesn‟t yet support 2-Legged OAuth
• Marketplace manifests don‟t “know” about Wave yet
• Business/interface issues: what role/depth should Wave play?

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Storage
Currently experimenting/testing
Issues/Considerations:
• Yet another authentication framework
 AuthSub, OAuth & now Storage keys!?!
• Three way interplay: Storage, Docs & AffinityLive
• Sharing, ACLs & Bucket limits – different approach
• Potentially cost-effective backup/archive solution
• Desktop/Network Drive interfaces for users
• Where does Storage fit into the Apps/Enterprise play?

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Summary
Technical:
• OpenID and OAuth are challenging & fluid
• Documentation is extensive but scattered
• You need to handle sync status & IDs
• Security considerations get more tricky
• Many levels of “being integrated”
Business:
• More than 2 million businesses today on Apps
• Over 3000 new businesses a day „Going Google‟
• System Integration=Evil. Business knows this. Marketplace & integrations
remove this pain

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Contact Details & Questions
Questions? Comments? Abuse?
Private Beta Signup: www.affinitylive.com
My Details:
• Geoff McQueen, Founder, Hiive Systems
• geoff.mcqueen@hiivesystems.com
• @geoffmcqueen