This document discusses best practices for library instruction programs in the 21st century. It defines bibliographic instruction as focusing on practical application of concepts, tools, technology and techniques to solve information problems. It also defines business information as technologies, applications and practices for collecting, integrating, analyzing and presenting business information to support better decision making. The document outlines standards from the Association of College and Research Libraries for instruction coordinators, including representing the instruction program in strategic planning, documenting program effectiveness, identifying curriculum decision makers, and encouraging experimentation. It provides examples of planning, management, support and applications used in instruction programs, such as needs assessments, classroom software, guides and production studios. Finally, it discusses strategies for managing change, such

1. Good Business Intelligence
Evolution: Designing Library
Instruction Programs for the 21st
Century
Christopher Sean Cordes,
Assistant Professor Instruction Services
Coordinator, Western Illinois University

2. What is BI—Bib and Biz
• Bibliographic Instruction-Library instruction
that focuses on practical application of
concepts, tools, technology, and techniques
for solving problems with information.
• Business Information-Technologies,
applications, and practices for the collection,
integration, analysis, and presentation of
business information to support better
business decision making.

3. ACRL Standards for Coordinators
• Standards for Proficiencies for Instruction Librarians and
Coordinators http://www.ala.org/ala/acrl/acrlstandards/profstandards.cfm
• 1.6. Represents the instructional program in the strategic
planning process.
• 1.7. Documents the activities, effectiveness, and needs of the
instruction program through statistical analysis, formal
reports, presentations, and data analysis.
• 1.8. Helps create teaching environments that support the
needs of the instruction program.
• 4.3. Identifies and communicates regularly with those
responsible for curriculum decisions at the institution,
college, or department level.
• 6.8 Identifies, encourages, and supports training
opportunities for librarians in instructional design and
incorporating technology to support pedagogy.

4. • 8.3. Anticipates growth and change when planning
instructional services, and adapts plans to these
changes.
• 8.4. Links instructional services to the mission of the
institution and other campus planning documents and
relevant off-campus documents (e.g., national standards,
key publications, and reports).
• 9.6. Encourages librarians to experiment and take risks,
to try new approaches and technologies, and to share
experiences and materials.
• 10.4. Identifies relevant existing events, lobbies to be
included in those events, and creates new special events
promoting the library instruction program.
ACRL Standards for Coordinators

5. Planning
• Participate in development of University and Library
strategic plan
• Participate in the Council of General Education
• Participate in the Campus Mobile computing Task
Force
• Participate in Library Technology Advisory Board
• Develop for credit courses in information and digital
literacy

6. Management
• Develop and manage classroom technology
• Coordinate instruction program using ongoing
assessments of current and projected workload
• maintain data files of all instructional courses and
activities
• Develop and manage digital production studios and
gaming programs

7. Support
• Deliver training and workshops in library
technology
• Develop support processes for library
instruction sessions, courses, programs
• Create guides and tutorials to provide faculty
and user support

8. Applications
• Planning-Excel Spreadsheets, Google Docs, Needs
assessment surveys, Online Student Evaluations
• Management-Zimbra Collaboration Suite,
NetSupport Classroom Control, Meebo Chat
• Support- SpringShare Libguides, iLife, Adobe

9. Managing Change
Strategies Education & Communication
• Participation & Involvement
• Negotiation & Agreement
• Manipulation & Co-optation
• Explicit & Implicit Coercion
Monitor environment to keep with impact of change
+ Digital communication, PDA, cell phones, email makes it easier
to keep track of change impact and provide prompt feedback
- Increases the work pace, rduce time for reflective analysis,
increase amount of information to process