&quot;Why don&#x27;t faculty &amp; staff use what we have?&quot;: Integrating Technical Services into Liaison Activities

Great Ideas Showcase: Courtney McAllister

“Why don’t faculty & staff
use what we have?”
Integrating Technical Services
Into Liaison Activities
Courtney McAllister
Electronic Resources Librarian
Daniel Library, The Citadel

Liaison Work
Designed to…
➔ Establish and build relationships
➔Foster communication
➔Ensure library resources and
services are in sync with the campus
2

Identity Politics
➔Which areas on campus are assigned
a liaison?
➔Who serves as a liaison?
➔What library departments are
represented in liaison programs?
3

@ Daniel Library
➔Which areas on campus were
assigned a liaison?
◆ Academic departments
➔Who served as a liaison?
◆ Reference and Instruction librarians
➔What library departments were
represented in liaison programs?
◆ Reference and Instruction
4

5
We had this
The Dilemma
Instead of this

Problems
➔We weren’t communicating evenly
or effectively across campus
◆ Completely unaware of needs and usage
beyond academic departments
◆ Campus personnel were paying for their
OWN subscriptions to resources they could
have accessed through the library
6

Problems
➔The collections were an
afterthought for liaisons
◆ Liaisons did not have a firm grasp on the
collection as a whole
◆ More focus on events and social
relationships
◆ Missed opportunities to advocate for the
collection, bolster usage, and solicit
feedback
7

Why does this matter to TS?
➔So much of our budget/energy goes
towards these resources
◆ If the campus doesn’t know we even offer
them, how can they utilize them?
◆ How do we maintain alignment between our
collections and campus needs without
healthy communication?
8

Unchartered
Territories
Shaking up the liaison program
9

Operational Liaison Program
10
➔Inspired by Candice Dahl’s article
◆ “Library liaison with non-academic units: A new
application for a traditional model”
➔Liaison from Technical Services assigned to
non-academic departments
◆ Career Center, Academic Support Center, Registrar
➔Integrated TS into liaison planning and
development

TS Involvement Strategies
11
➔Internal promotion of library resources
◆ Improving familiarity w/collections
➔Better feedback on resources and services
◆ Trials, purchase requests, etc.
➔Clarification on collections decision-making
◆ Recurring costs vs. one-time purchases
◆ Assessment matrix - available as Google Doc

General purpose/benefit
Quality of metadata
Compatible with
discovery?
Authentication options
Supports which depts or
programs?
Replaces existing sub?
Requested by faculty?
12
Assessment Matrix
Details on metrics
Platform design (A to F)
Contract required?
Licensing quirks
MARC record/metadata
schedule/process
Current customers
Consortial discount?
Other comments

TS Involvement Strategies
13
➔Gathering syllabi
◆ Useful for instruction and collection development
➔Regularly sharing usage data and other TS
statistics w/ liaisons
◆ Most frequent discovery search terms, top used
databases/journals
➔More targeted subscription promotions
◆ Partnering with IEEE chapter on campus

Unintended
Benefits
Addressing staff/faculty schism
Staff matter!! But they often get
overlooked in higher ed
14

Looking Forward
Exciting opportunities for the
future.
15
1. Improving
communication
between liaisons,
staff/faculty, and ALL
library departments
2. Targeting staff needs
3. Tracking impact on
our usage/service
statistics

Any questions?
You can find me at:
cmcallis@citadel.edu
@librarylemur
16
Thank you!

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