Salesforce for Higher Education: Live Webinar
Getting to Grad: A Focus on Student Success
You spend a lot of time and money to onboard a student. And when that student, who is your brand ambassador, either leaves, transfers or doesn’t graduate, everyone pays the price. Learn how two schools are using Salesforce to help students achieve their academic goals. Western Governors University, an online competency-based university, has integrated Salesforce with their systems of record to leverage the collective data to predict student success. They will also share and demo how they are fostering a Student Community to engage students, faculty and staff. George Mason University School of Management, one of the most diverse public universities, will share and demo how they are using Salesforce for running their advising program so that they can connect students to the right resources more quickly and consistently.
Join us to learn how Western Governors University and George Mason University are using Salesforce to ensure student success.
Who Should Attend:
Student Affairs
Academic Affairs
Student Services
Institutional Research Officers
FEATURING:
- Jim Gilbert, Assistant Dean for Undergraduate Programs
- Chase Schults, Salesforce Administration Manager
- Sandra Sanvido, Director of Higher Education Product Marketing— Moderator
Salesforce Advisor Link Roadmap: Turn Insights into ActionSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2017 by: Jason Belland, Salesforce.org
To help schools and academic advisors influence a student?s success, we introduced Salesforce Advisor Link, a new solution that will deliver insights to both advisors and students ? promoting smart engagement at every point of interaction. Join Jason Belland, Director, Higher Ed Industry Solutions and pilot schools Algonquin College, Butler University, and San Francisco State to learn how Salesforce Advisor Link will give the entire university community a unified way to contribute to student success. Learn about the latest developments with Advisor Link, how the pilot schools preparing for change and using new approaches to connect different departments together to drive better results.
Westmont College Realizes Gift Processing Efficiencies with Advancement ConnectSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2017 by: Reed Sheard, Westmont College
In higher education, we strive to acknowledge donors in an expedient manner. Join us to see how Westmont College used Advancement Connect to reduce the time from gift processing through stewardship from weeks to under 36 hours, and see their before and after workflows. Reed Sheard, CIO and Vice President for College Advancement at Westmont College, will also share how the Westmont team leveraged Salesforce and Advancement Connect in the Westmont mobile app that they built in under two hours, empowering staff with the right tools at the right place and time. Reed will be joined by Wendy Davis, roundCorner's Product Marketing Manager.
Why is the college discovery process so broken? Our solution (1st pitch)George K
Education is at the core of who we are. Our closest friends and our future career path by enlarge depend on where we go to college, right? If the stakes are so high why should the burden of search be on high school students? With so much white noise how can teenagers find out what school matches their potential? Today students are making arguably the most important decision in their life based on US New rankings and perceptions of friends and family, leading to stress for students today and wasted potential down the line.
There has to be a better way. We want to change the way high school students interact with universities by enabling colleges to reach out directly to students based on their achievements, interests, and preferences
www.reachey.com
These slides use concepts from my (Jeff Funk) course entitled Biz Models for Hi-Tech Products to analyze the business model for Coursera. Coursera offers massive open online courses and thus challenges the current business models of most universities. It offers these online courses to its students and to the students of other universities. By using courses that have been developed by universities and other organizations and by offering these courses to thousands if not millions of potential customers, Coursera has much lower costs per course and per student than do conventional universities. These slides analyze the challenges for Coursera and the potential solutions in the form of customer selection, value proposition, and method of value capture.
The Higher Education Advisory Council is a community-led group of Salesforce users from schools across North America and Europe. The council is supported and recognized by Salesforce.org and serves the community through volunteerism and initiatives designed to help the higher education industry in its use of Salesforce on campus.
Salesforce Advisor Link Roadmap: Turn Insights into ActionSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2017 by: Jason Belland, Salesforce.org
To help schools and academic advisors influence a student?s success, we introduced Salesforce Advisor Link, a new solution that will deliver insights to both advisors and students ? promoting smart engagement at every point of interaction. Join Jason Belland, Director, Higher Ed Industry Solutions and pilot schools Algonquin College, Butler University, and San Francisco State to learn how Salesforce Advisor Link will give the entire university community a unified way to contribute to student success. Learn about the latest developments with Advisor Link, how the pilot schools preparing for change and using new approaches to connect different departments together to drive better results.
Westmont College Realizes Gift Processing Efficiencies with Advancement ConnectSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2017 by: Reed Sheard, Westmont College
In higher education, we strive to acknowledge donors in an expedient manner. Join us to see how Westmont College used Advancement Connect to reduce the time from gift processing through stewardship from weeks to under 36 hours, and see their before and after workflows. Reed Sheard, CIO and Vice President for College Advancement at Westmont College, will also share how the Westmont team leveraged Salesforce and Advancement Connect in the Westmont mobile app that they built in under two hours, empowering staff with the right tools at the right place and time. Reed will be joined by Wendy Davis, roundCorner's Product Marketing Manager.
Why is the college discovery process so broken? Our solution (1st pitch)George K
Education is at the core of who we are. Our closest friends and our future career path by enlarge depend on where we go to college, right? If the stakes are so high why should the burden of search be on high school students? With so much white noise how can teenagers find out what school matches their potential? Today students are making arguably the most important decision in their life based on US New rankings and perceptions of friends and family, leading to stress for students today and wasted potential down the line.
There has to be a better way. We want to change the way high school students interact with universities by enabling colleges to reach out directly to students based on their achievements, interests, and preferences
www.reachey.com
These slides use concepts from my (Jeff Funk) course entitled Biz Models for Hi-Tech Products to analyze the business model for Coursera. Coursera offers massive open online courses and thus challenges the current business models of most universities. It offers these online courses to its students and to the students of other universities. By using courses that have been developed by universities and other organizations and by offering these courses to thousands if not millions of potential customers, Coursera has much lower costs per course and per student than do conventional universities. These slides analyze the challenges for Coursera and the potential solutions in the form of customer selection, value proposition, and method of value capture.
The Higher Education Advisory Council is a community-led group of Salesforce users from schools across North America and Europe. The council is supported and recognized by Salesforce.org and serves the community through volunteerism and initiatives designed to help the higher education industry in its use of Salesforce on campus.
How to Increase the Value of Data Captured by AdmissionsCollegis Education
Tips on how your college can improve reporting, generate higher-quality information for decision making, and set the stage for predictive analytics.
This presentation is for anyone who works in college marketing, admissions or student retention.
Look for six take-aways on the final slide.
Originally presented July 26, 2017 by Collegis Education.
Rather than send unqualified prospects away, the University of North Alabama’s MBA program created a low-cost, innovative course to help interested students meet admissions requirements. We’ll cover how a fresh approach to course content can turn into a win-win for students and colleges.
David Mauro-VP: Enrollment Digital Academy ProposalDavid Mauro
Proposal for Enrollment Digital Academy for any school in the US and Canada. Any online content can be used. We drive enrollment through market analysis, creative digital platform and print design and strategic planning. Proven results for several clients dramatically boosting enrollment.
Transform K12 Education through managed services, technology consulting, strategic planning, enrollment services, digital academies and professional development. We work with over a hundreds schools and districts throughout the country providing leadership, planning and consulting for education technology services, couple with the right blend of onsite and remote support, PD, training and online academies that offer anytime anywhere learning.
Student Enrolment Management - Lead Acquisition, Maturation, ConversionJP Rains, MBA
In Post-Secondary Education we place a tremendous amount of focus on our enrolment funnel. In these slides, I cover the three step process from acquisition to conversion (enrolment) and the implications of technology on the industry.
Noel-Levitz Utilizing Satisfaction Data for Retention Webinar SlidesSalesforce.org
In an era of accountability and a growing emphasis on college completion, successful campuses are using data to drive their retention planning and strategy development. Student satisfaction data plays a key role in retention planning efforts at colleges and universities across the country. What are the best approaches for using these types of data to improve student retention? This presentation will feature four suggestions for using student satisfaction data with an emphasis on improving retention. We will also identify several top issues facing schools and provide suggestions for improving satisfaction in these areas. As a result of participating in this session, individuals will be able to identify clear next steps on how to use their own institution’s satisfaction data to improve student success.
Speaker: Julie Bryant, Associate Vice President for Retention Solutions, Noel-Levitz
Julie L. Bryant, Associate Vice President of Retention Solutions at Noel-Levitz, works directly with colleges and universities throughout North America in the area of satisfaction assessment. She is responsible for client service to more than 2,000 institutions using the Noel-Levitz family of satisfaction-priorities assessment instruments.
Who Should Attend: Student Affairs, Academic Affairs, Student Services, and Institutional Research Officers
Topics include using strategic intelligence for graduate enrollment management, enrollment planning, graduate marketing and recruitment best practices, and graduate student persistence and completion.
Redefining the Student Experience Webinar with Cornell UniversitySalesforce.org
An important part of a University’s student success strategy is the ability to create simple, intuitive online experiences. Cornell will share how they have used Communities to on-board new students and make it easier to navigate the resources of the university. Their engagement platforms—which are social on the front end and “big data” on the back end—are a critical addition to any CRM strategy and the building blocks for outstanding customer service.
Who Should Attend:
Marketing, Strategic Enrollment, Student Services, Student Affairs, Recruitment, and Alumni Relations leaders
Speakers:
Rebecca Joffrey, Director of Interactive Services, Cornell University
Sandra Sanvido, Senior Director of Product Marketing of Higher Education, Salesforce.com Foundation - Moderator
How to Increase the Value of Data Captured by AdmissionsCollegis Education
Tips on how your college can improve reporting, generate higher-quality information for decision making, and set the stage for predictive analytics.
This presentation is for anyone who works in college marketing, admissions or student retention.
Look for six take-aways on the final slide.
Originally presented July 26, 2017 by Collegis Education.
Rather than send unqualified prospects away, the University of North Alabama’s MBA program created a low-cost, innovative course to help interested students meet admissions requirements. We’ll cover how a fresh approach to course content can turn into a win-win for students and colleges.
David Mauro-VP: Enrollment Digital Academy ProposalDavid Mauro
Proposal for Enrollment Digital Academy for any school in the US and Canada. Any online content can be used. We drive enrollment through market analysis, creative digital platform and print design and strategic planning. Proven results for several clients dramatically boosting enrollment.
Transform K12 Education through managed services, technology consulting, strategic planning, enrollment services, digital academies and professional development. We work with over a hundreds schools and districts throughout the country providing leadership, planning and consulting for education technology services, couple with the right blend of onsite and remote support, PD, training and online academies that offer anytime anywhere learning.
Student Enrolment Management - Lead Acquisition, Maturation, ConversionJP Rains, MBA
In Post-Secondary Education we place a tremendous amount of focus on our enrolment funnel. In these slides, I cover the three step process from acquisition to conversion (enrolment) and the implications of technology on the industry.
Noel-Levitz Utilizing Satisfaction Data for Retention Webinar SlidesSalesforce.org
In an era of accountability and a growing emphasis on college completion, successful campuses are using data to drive their retention planning and strategy development. Student satisfaction data plays a key role in retention planning efforts at colleges and universities across the country. What are the best approaches for using these types of data to improve student retention? This presentation will feature four suggestions for using student satisfaction data with an emphasis on improving retention. We will also identify several top issues facing schools and provide suggestions for improving satisfaction in these areas. As a result of participating in this session, individuals will be able to identify clear next steps on how to use their own institution’s satisfaction data to improve student success.
Speaker: Julie Bryant, Associate Vice President for Retention Solutions, Noel-Levitz
Julie L. Bryant, Associate Vice President of Retention Solutions at Noel-Levitz, works directly with colleges and universities throughout North America in the area of satisfaction assessment. She is responsible for client service to more than 2,000 institutions using the Noel-Levitz family of satisfaction-priorities assessment instruments.
Who Should Attend: Student Affairs, Academic Affairs, Student Services, and Institutional Research Officers
Topics include using strategic intelligence for graduate enrollment management, enrollment planning, graduate marketing and recruitment best practices, and graduate student persistence and completion.
Redefining the Student Experience Webinar with Cornell UniversitySalesforce.org
An important part of a University’s student success strategy is the ability to create simple, intuitive online experiences. Cornell will share how they have used Communities to on-board new students and make it easier to navigate the resources of the university. Their engagement platforms—which are social on the front end and “big data” on the back end—are a critical addition to any CRM strategy and the building blocks for outstanding customer service.
Who Should Attend:
Marketing, Strategic Enrollment, Student Services, Student Affairs, Recruitment, and Alumni Relations leaders
Speakers:
Rebecca Joffrey, Director of Interactive Services, Cornell University
Sandra Sanvido, Senior Director of Product Marketing of Higher Education, Salesforce.com Foundation - Moderator
Student Community and Tracking Using Soft Profiles and Salesforce CommunitiesSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2017 by: Steve Goff, Northwest Lineman College
How do you engage a student from first connect through to the student's future career? Join this session to learn how Northwest Lineman College is using Communities and Soft Profiles to assist students from the very first contact and online application through the rest of their career as an alumni, where it can keep track of their jobs and addresses, gathering data required by the ACCSC. They will now be easily able to put together reports that can be called up in an instant to satisfy ACCSC auditors. Gathering the students, prospective students, and alumni into a community portal will allow them to communicate with each other and college staff before they attend, while they are in attendance, and after they graduate. Northwest Lineman College will also provide a job portal for prospective employers to post into and a job search tool that is specific to industry.
Learn how to simplify fundraising with Nonprofit Cloud. buildOn and TFA highlight how Nonprofit Cloud has made the lives of their fundraising teams easier. Learn about the power of engagement plans and how the Salesforce platform makes it easier than ever to manage donations and gift processes.
Implementing a Comprehensive Data Collection Strategy to Support Student SuccessSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2018 by: Katie Connor, Career Development, Bailey Aukes, Career Communications & Analytics Specialist, and Kelly Hamilton, Career Operations Coordinator.
Over the past 3 years, the Career Development Office at the Leeds School of Business has built a comprehensive 4-year data collection strategy leveraging the integration of Qualtrics and Salesforce. This approach has allowed us to better understand student career interests and challenges in order to customize career programming, student communication, and employer outreach. From an initial focus on senior progress and outcomes, we expanded data collection efforts through the implementation of the Leeds Personal Business Plan starting in the freshman year. This Plan is integrated into classroom assignments and updated by all students throughout their college career. As a result of these efforts, we now have over 50,000 data points, ranging from first-years through seniors, regarding company/industry interests and career development needs. Our strategy has improved both student and employer engagement, increased student response rates, and consistently led to an over 95% knowledge rate of senior outcomes. Attendees at this session will learn how the powerful combination of Qualtrics integration with Salesforce can be used to develop a comprehensive picture of student interests and needs. Participants will learn how they can leverage this information to develop targeted communication and intervention strategies to support student success.
Watch a recording of this presentation: https://youtu.be/-EjtYfTrBHY
Connected Campus: Building Custom Apps on the PlatformSalesforce.org
Join us to hear how one of the most innovative higher ed institutions, College for America (CfA) at Southern New Hampshire University chose to build their business on the Salesforce1 Platform. CfA was honored as one of 2012 Fast Company’s “World’s Most Innovative Companies” for revolutionizing higher education. Brian Peddle, CfA’s CTO, will discuss and demo how the platform gives them the speed and agility to introduce new processes across the entire student lifecycle and build innovative custom apps - including a learning management system, student information system, and early warning system - to meet their needs.
Speakers:
Brian Peddle, CTO
College for America at Southern New Hampshire University
David MacWhinnie, Principle Product Manager
College for America at Southern New Hampshire University
Doug Naylor, Sr. Salesforce Analyst
College for America at Southern New Hampshire University
Connected Campus Vision in Action: How to Achieve ItSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2018 by: Jenn Haas, COO and AVP, ITS University of St. Thomas, and Mark Brecheisen, General Manager - Higher Ed Solutions Xede Consulting Group.
The University of St. Thomas is utilizing Salesforce for undergraduate and graduate Recruiting and Admissions. Through a defined planning process, we are working toward broadening the use to be campus wide by working with departments across campus to understand their needs and prioritize them with all other competing campus needs - including Development, Alumni Relations, Marketing & Communications, Events, Analytics, and Student Success. We keep a conscious discipline across all these efforts that if at all possible, solutions should be able to be utilized by other departments and not be too specific; we also want to stay within native capabilities of Salesforce as much as we can. We will discuss the planning process we are using, key roles within our planning efforts, how the system architecture and org strategy comes into play, and the way that our partner Xede has assisted us in reaching our goal of having a comprehensive Roadmap for success.
Watch a recording of this presentation: https://youtu.be/aayTA9e3nLM
Connected Campus Collage: Tales of Using Salesforce Across the LifecycleSalesforce.org
The idea of a Connected Campus is the ability to connect to all constituents in a whole new way leveraging social, mobile and cloud technologies on a single unified platform. While some are already there, many are still on a journey to becoming a Connected Campus where they use Salesforce as a system of engagement across the entire student lifecycle. Join us to learn how University of Minnesota, Tulane University, and George Mason University School of Business are using Salesforce across the student lifecycle and their journeys to become a connected campus.
One Stop Shop: Enhance the Student Experience with Community CloudSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2018 by: Michael Malone, MBA/EMBA Program, and Ann Louie Lomboy, Information Technology Group.
Many institutions struggle with disparate student experiences made up of a collection of disparate portals, website and silo'd tools that miss the mark by creating a fragmented user experience. Learn how Columbia Business School and 7Summits are tackling this problem head on with CBS Connect an integrated student experience and "one stop shop" Salesforce Community.
Watch a recording of this presentation: https://youtu.be/oxUGidFAEV0
City Year Transforms their Fundraising with SalesforceSalesforce.org
Fundraising is the lifeblood of most nonprofits. Break down the silos and empower your entire organization to make a case for giving with a complete picture of your donors, volunteers, members and other constituents in one place. With social, mobile and collaboration at its core, Salesforce is helping nonprofits like City Year cultivate and grow life-long supporter relationships.
Join us to learn how City Year uses Salesforce to get a holistic view of their donors and to paint a complete picture of the impact of their work.
Who Should Attend:
Fundraising, volunteer, member, operations, program and case management professionals
Anyone interested in connecting with their community and accelerating their mission
Presenters:
Welles Hatch, CIO, City Year
Jessica Hood, Solutions Engineer, Salesforce.com Foundation
Lori Freeman, Product Marketing Director, Salesforce.com Foundation - Moderator
Connected Campus: Integrating with Systems of Record webinarSalesforce.org
Like many universities, DeVry University used to have loads of data locked up in various back-office systems. Join us to learn how DeVry integrated multiple back office systems with Salesforce to create a 360 degree student view that they leverage for more intelligent student lifecycle management and a collaborative work environment. DeVry will also discuss and demonstrate how they built dozens of custom apps on the Salesforce1 Platform including admissions management, attendance tracking, test case management, online application, performance tracking, DeVry System status, project management, a Student Community and more.
Who Should Attend:
- Recruiting
- Admissions
- Enrollment Management
- Academic Affairs
- Student Affairs
- Support Services
- IT
Speakers:
John Cunningham, Director of Enterprise Architecture and Salesforce Solutions, DeVry Education Group
Erinn Gordon, Business Systems Analyst, DeVry Education Group
Georgetown University and St Norbert College: Improving Recruiting Efficiency...Salesforce.org
As tuition costs continue to skyrocket, both students and parents are looking for something
different – and personal - when selecting a higher education institution. This means universities
need to nurture prospective students through the entire applicant lifecycle – from initial touch
to final enrollment. Consequently, it's becoming imperative to explore new, innovative ways
to approach recruiting and admissions all while increasing efficiency.
Join us to learn how Georgetown University McDonough School of Business is using Salesforce to streamline processes, consolidate and share data, and to create a more efficient communication and engagement platform throughout the entire student’s lifecycle from recruitment to alumni relations. Similarly, St. Norbert College will share how they moved from manual, paper-based processes to a fully automated, data-rich system thus driving down the time it takes to accept students from weeks to just mere days.
Register today and learn how your university can leverage new, innovative technologies to increase efficiencies, value and yield.
Who Should Attend:
Recruiting
Admissions
Enrollment Management
Academic Affairs
IT
Speakers:
Kirsten Sands, Director of Admissions and Recruitment, Georgetown University's McDonough School of Business
Ravi Agarwal, Ph.D., Director of Enterprise Applications, St. Norbert College
Extending the Connected Campus to Students Through Real World ExperienceSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2018 by: Sandra Richtermeyer, UMass Lowell, and Lori Dembowitz, UMass Lowell.
This session will present an example of how one campus (University of Massachusetts Lowell) developed a collaborative campus ecosystem by creating curricular and co-curricular experiences to engage a stakeholder community. Through a connected campus model, undergraduate students, graduate students, faculty, university technology leaders, alumni, the business community and employers participate in a comprehensive initiative that significantly enhances student learning and career preparation. Examples presented in this session will include use of Trailhead to facilitate guided learning paths and help students achieve educational and professional development goals based on their stage of degree program completion. In addition, the implementation of a Salesforce Ambassador and Trailblazer model will illustrate how students learn from each other, their instructors and technology leaders in the Connected Campus and prepare themselves for internships, co-ops and full-time placement after graduation. Ideas for creating a comprehensive interactive event with participation from employers, technology executives, and alumni will be discussed. Examples of developing interdisciplinary faculty teams to further integrate the Trailhead program into the business curriculum will be described. Illustrations for measuring program deliverables and assessing performance with this model will also be discussed.
Watch a recording of this presentation: https://youtu.be/OQX6CeL0HDk
Built for the social and mobile era, learn how Salesforce for Higher Ed enables you to become a Connected Campus, place students at the center of everything you do, and achieve breakthrough performance across the student lifecycle. Then learn how an esteemed higher education institution is using Salesforce to increase productivity, streamline systems and processes, and create a more efficient engagement platform with their constituents. They will also share how this fits into a campus-wide CRM strategy for fostering and building relationships across the entire student lifecycle in a phased approach.
Higher Ed Will Never Be The Same Again - Introducing Salesforce1 for Higher E...Salesforce.org
Higher Ed Will Never Be the Same Again - Introducing Salesforce1 for Higher Ed and Advancement Connect
The Salesforce.com Foundation is excited to announce Salesforce1 for Higher Ed and Advancement Connect. Never before have those seeking to transform the campus experience had as complete and powerful a set of solutions to help them innovate.
Salesforce1 for Higher Ed - a new set of end-to-end solutions built on the world’s leading Salesforce1 Platform, empowering colleges and universities to create Connected Campuses, connecting with students, faculty and alumni in entirely new ways.
Advancement Connect - a new app that enables universities of all sizes to manage fundraising, event management, volunteer management and more–all in one place and from any device. With Advancement Connect, universities are empowered to optimize alumni lifetime value and nurture donor relationships.
With Salesforce1 for Higher Ed and the Advancement Connect app, universities can become Connected Campuses–connecting with their prospects, students, alumni, faculty and staff through social, mobile and cloud technologies. Built for the social and mobile era, Salesforce1 for Higher Ed enables you to become a Connected Campus, place students at the center of everything you do, and achieve breakthrough performance across the entire student lifecycle. Leverage Salesforce for recruiting, student success, advancement, marketing, and community engagement.
Get a glimpse of what it truly means to Become a Connected Campus by attending our upcoming webinar.
1:1 Journeys Driving the Personalized Constituent ExperienceSalesforce.org
Whether it be driving change in civil society or the delivery of quality education, social change requires authentic engagement. 1:1 lifecycle and lead qualification marketing campaigns provide a great framework for building authentic relationships. Two leading innovators will share their real-world experiences and showcase how they’ve achieved phenomenal success.
How Adoption and Usage of CRM Tools is Changing the Student Support Culture a...Salesforce.org
Presentation from Salesforce.org Higher Ed Summit 2018 by: Jennifer Weidner (ILR), Torrey Jacobs (CALS), and Ann LaFave (CALS)
At Cornell University, CRM provides a 360-degree view of the campus experience for students using tools like Chatter, Wave, Communities and Pardot. The university's unique approach builds community while allowing staff members to increase their level of support for individual students. Students have become more aware of the resources available to them. And staff can now can track what opportunities students are taking advantage of (or not!) through the data gleaned from the CRM. In this session, we will explore how Cornell has moved from transactions to transformation. We will share the training processes, best practices, and community-building techniques for creating staff and student readiness when implementing a CRM.
Watch a recording of this presentation: https://youtu.be/orzJDSzUe6Q
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The Higher Education Advisory Council is a community-led group of Salesforce users from schools across North America and Europe. The council is supported and recognized by Salesforce.org and serves the community through volunteerism and initiatives designed to help the higher education industry in its use of Salesforce on campus.
Super Session- A Day in the Life of a Nonprofit FundraiserSalesforce.org
Learn how you can raise more resources and create more meaningful relationship with your donors. Nonprofit Cloud fundraising experts highlight how this solution can help with your day to day role and showcase exciting innovations available now and in the future in the Nonprofit Cloud.
Making Moves Magic- A Moves Management 101 for Nonprofit Cloud Salesforce.org
Learn how Interlochen Center for the Arts and NRDC have found success with moves management on Salesforce using Engagement Plans, Levels and more. Hear top tips around getting started and lessons learned and come away with a plan for making life easier for your fundraisers while driving results.
Living Large: Enterprise Organizations on Nonprofit CloudSalesforce.org
Greenpeace UK and URJ share why Salesforce was the best choice to meet the challenging demands of their large organizations. Highlights include various fundraising use cases as well as add-ons and features within Nonprofit Cloud that help them to be successful.
Getting Started with an Intelligent Platform for FundraisingSalesforce.org
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First Year Experience Using Salesforce & Marketing CloudSalesforce.org
Presentation from Salesforce.org Higher Ed Summit 2018 by: Angie Hall, University of Michigan.
At the University of Michigan, we're taking things a step further than tracking admissions. Join this session to learn how we're using Salesforce and Marketing Cloud to empower incoming students in an entirely innovative, potentially life-changing way.
Watch a recording of this presentation: https://youtu.be/7T5-_jXsHe0
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
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This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
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June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...Levi Shapiro
Letter from the Congress of the United States regarding Anti-Semitism sent June 3rd to MIT President Sally Kornbluth, MIT Corp Chair, Mark Gorenberg
Dear Dr. Kornbluth and Mr. Gorenberg,
The US House of Representatives is deeply concerned by ongoing and pervasive acts of antisemitic
harassment and intimidation at the Massachusetts Institute of Technology (MIT). Failing to act decisively to ensure a safe learning environment for all students would be a grave dereliction of your responsibilities as President of MIT and Chair of the MIT Corporation.
This Congress will not stand idly by and allow an environment hostile to Jewish students to persist. The House believes that your institution is in violation of Title VI of the Civil Rights Act, and the inability or
unwillingness to rectify this violation through action requires accountability.
Postsecondary education is a unique opportunity for students to learn and have their ideas and beliefs challenged. However, universities receiving hundreds of millions of federal funds annually have denied
students that opportunity and have been hijacked to become venues for the promotion of terrorism, antisemitic harassment and intimidation, unlawful encampments, and in some cases, assaults and riots.
The House of Representatives will not countenance the use of federal funds to indoctrinate students into hateful, antisemitic, anti-American supporters of terrorism. Investigations into campus antisemitism by the Committee on Education and the Workforce and the Committee on Ways and Means have been expanded into a Congress-wide probe across all relevant jurisdictions to address this national crisis. The undersigned Committees will conduct oversight into the use of federal funds at MIT and its learning environment under authorities granted to each Committee.
• The Committee on Education and the Workforce has been investigating your institution since December 7, 2023. The Committee has broad jurisdiction over postsecondary education, including its compliance with Title VI of the Civil Rights Act, campus safety concerns over disruptions to the learning environment, and the awarding of federal student aid under the Higher Education Act.
• The Committee on Oversight and Accountability is investigating the sources of funding and other support flowing to groups espousing pro-Hamas propaganda and engaged in antisemitic harassment and intimidation of students. The Committee on Oversight and Accountability is the principal oversight committee of the US House of Representatives and has broad authority to investigate “any matter” at “any time” under House Rule X.
• The Committee on Ways and Means has been investigating several universities since November 15, 2023, when the Committee held a hearing entitled From Ivory Towers to Dark Corners: Investigating the Nexus Between Antisemitism, Tax-Exempt Universities, and Terror Financing. The Committee followed the hearing with letters to those institutions on January 10, 202
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Getting to Grad: A Focus on Student Success
1. Getting to Grad:
A Focus on Student Success
February 26, 2014
/Salesforce.comFoundation
@SFDCFoundation
2. Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995:
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such
uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ
materially from the results expressed or implied by the forward-looking statements we make. All statements other than
statements of historical fact could be deemed forward-looking, including any projections of product or service availability,
subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of
management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or
technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering
new functionality for our service, new products and services, our new business model, our past operating losses, possible
fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security
measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the
immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our
employees and manage our growth, new releases of our service and successful customer deployment, our limited history
reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on
potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for
the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and
others containing important disclosures are available on the SEC Filings section of the Investor Information section of our
Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not
currently available and may not be delivered on time or at all. Customers who purchase our services should make the
purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does
not intend to update these forward-looking statements.
3. Our Mission:
Leverage our
Product,
Resources
and Time to
help improve
communities
around the
world.
Best-in-Class Technology
Made
Affordable
Our Communities
Nonprofits & Higher Ed
Strengthen
Invest
Technology Innovation
Grants
Employee Giving &
Volunteering
4. %
1
Product • Resources •
Time
20,000
Nonprofit
organizations
$53M+
530,000+
Grants
Hours Service
5. Become A Connected Campus:
Connect With Your Students in a Whole New Way
Connected
Faculty/Staff
Connected
Careers
Connected
Alumni
Connected
Students
Connected
Devices
6. Featured Presenters
Sandra Sanvido
HE Marketing Director
Salesforce.com Foundation
Chase Schults
Jim Gilbert
Manager Salesforce
Assistant Dean for
Administraton
Undergraduate Programs
Western Governors University George Mason University
7. Two Ways to Ask Questions
• Use question box on webinar
• Tweet questions with
#connectedcampus
To be contacted by a Higher
Education specialist, email:
events@salesforcefoundation.org
9. About Western Governors University
Western Governors University is an online university driven by a mission
to expand access to higher education through online, competency-based
degree programs. WGU has flourished into a national university, serving
more than 40,000 students from all 50 states.
WGU was founded by the governors of 19 U.S. states. At no other time in
the history of higher education have the governors of several states joined
together to create a university. WGU is also supported by over 20 major
corporations and foundations who believe in WGU’s commitment to
producing highly competent graduates.
11. All That Matters To Us
Is student success as
measured by
Graduation Rates
12. The Challenge
The same Competency-based, Self-paced model that made
us innovators in higher education …
…creates barriers to knowing how best to help individual
students.
13. For Example
If a student has done nothing for two weeks, is the student on
vacation, slammed at work, or thinking of dropping out?
How can we know?
14. Example: Enrollment at WGU
Never Admit
These
Uncertainty
Always Admit
These
What Do We Do With These?
Red = Students
that will not
graduate, wasting
their and our time/
money
Yellow = Admissions tests?
Interviews? Resiliency
assessments? Get some
right. Get some wrong.
Green = Enroll
them Today!
15. What We Did
•
Used technology (a.k.a.“the black
box”) to create predictive models that
shift Yellows into Reds and Greens
•
The net result is not accepting 16% of students we
would have admitted at the cost of 1% of the
students that would have graduated
16. How it Looks
What we thought
was Important
What we learned
was Important
17. Applied to Courses
•
Combined enrollment profile with WGU History to predict
likelihood before a student begins a course.
•
Monitor course consumption to identify trends towards at-risk
or not at-risk
18. Example: Course Navigation Predicts
Success
Machine Learning algorithm can predict pass or fail with
77% accuracy after a student’s first session
20. Legacy Communities
• Old
and clunky – Lack of integration points
• Unable
to meet the demands of the
University –Inability to scale properly with the
enrollment demands
• Limited
social interactions – Very Limited
social capabilities – siloes for each course
21. What we are using…
• 3
Salesforce Communities
• Chatter Groups for each
course
• Salesforce KnowledgeBase
• Chatter API
• 1 Custom object
• 2 Triggers
23. Personalization
• The
prediction supports a
strategic goal of providing a
personalized highereducation experience
• Business
Rules vary based
on student profile:
A. Weekly contact vs. daily
B. Referred for tutoring
before a course starts
24. Early Results
•
•
•
Look very good
For a pilot of 1400 students,
a focus Red and Yellow
student has resulted in a
10% improvement in OnTime-Progress (OTP)
If history holds, this will
result in a significantly
improved graduation rate.
25. George Mason University
•
•
•
•
•
Founded in 1972
Largest public 4-year institution in Virginia
Approximately 34,000 students
Main campus in Fairfax, VA
Opening Mason Korea in March 2014
School of Management
5 majors and 2 minors 3500 undergraduates
Implemented Salesforce in May 2011
13 active users in academic advising, career counseling, and admin support
Approximately 2/3 transfer student population
28. Salesforce in Advising
•
•
•
•
•
•
•
Who they are
Who they’ve seen
Prior conversations
Exceptions requested
Resource referrals
Special Populations
Notifications from us
30. Removing the Barriers
– Academic preparedness
• Students not engaged with school
• Overconfidence regarding time management
• Large numbers of repeated courses
• Students getting “bottlenecked” with course prereqs
– External Circumstances
– Academic policies
• Students removed from majors after course repeats
• Students on suspension or probation
32. Salesforce for Advising Admins
• Support your students,
Support your staff
• Track at-risk populations
• Academic Appeals
• Student development
• Assessment
• Resource data
Clarity
Consistency
Transparency
Advisor & Student
Accountability
33. Student Success and Retention
•
•
•
•
•
•
Maintain a relationship
Get to the real questions faster
Follow-up opportunities
Consolidated information
Reinforced expectations
Deliver a consistent experience
34. Thank you
Jim Gilbert
Assistant Dean
George Mason University
School of Management
E-mail: jgilbe11@gmu.edu
Twitter: @jedhunter1