Presentation from Salesforce.org Higher Ed Summit 2017 by: Steve Goff, Northwest Lineman College How do you engage a student from first connect through to the student's future career? Join this session to learn how Northwest Lineman College is using Communities and Soft Profiles to assist students from the very first contact and online application through the rest of their career as an alumni, where it can keep track of their jobs and addresses, gathering data required by the ACCSC. They will now be easily able to put together reports that can be called up in an instant to satisfy ACCSC auditors. Gathering the students, prospective students, and alumni into a community portal will allow them to communicate with each other and college staff before they attend, while they are in attendance, and after they graduate. Northwest Lineman College will also provide a job portal for prospective employers to post into and a job search tool that is specific to industry.

1. Student community and tracking using
SoftProfiles Successhub and Salesforce
Communities
Steve Goff
IT Director, Northwest Lineman College
sgoff@lineman.edu

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3. Our history
1993
• 22 students
Today
• 10,000 students
• 4 campuses across the US
What are we doing?
• Improving an entire industry one student at a time
• 15 weeks of school based training
• 4 years of distance learning
Campuses
• Idaho, California, Texas, and Florida
Training Electrical Linemen of Today and the Future

4. Why did we do it?
Before Softprofiles
• 100% paper process
• Lack of Student Information System that fully integrated with Salesforce.
• Difficulty managing programs, program enrollments, and class registrations.
• Issues engaging with students (students requests, transfer/cancellation, tracking
students, meetings)
• Difficulty tracking and dealing with student issues
Burning Platform

5. What did we do?
Implement Softprofiles Platform
Student engagement platform. Provides student with
full access to their profiles. Student can their monitor
their performances. Improves communication and
transparency between students and staff. Makes it
easier for students to submit and track issues and
requests.
Provides SIS capabilities. 360° view of student
profile and activities. Easily track programs and
class registrations. Streamline communications
between students and internal stakeholders.
Centralized student requests and issues
management.
Student Manager SuccessHub
● Softprofiles Student Manager: Built on Sales Cloud (Salesforce CRM)
● Softprofiles SuccessHub: Built on Community Cloud and Heroku

6. How did we do it?
Phase and agile approach
Student Manager (Part 1)
● Student Profile
● Success Team
● Advising Notes
● Advisee Rosters
● ToDo Lists/Check Lists
● Programs & Program Enrollments
● Courses, Classes, & Class
Registrations
● Student Registrations
Successhub (Part 1)
● Profile
● Success Team
● Checklists
● Student Requests
● Notifications
Facilitator Portal
Student Manager (Part 2) &
Successhub (Part 2)
● Documents
● Payments
● One Application
● Collaboration
● Alumni Dir
● My Career
● Jobs Board
● Mentorship
Phase 1 Phase 2 Phase 3

7. Communities Successhub Portal

8. Student view of their record

9. Checklists for Student to work through

10. Student can request meetings or information easily from their
Success Team

11. Student selects a date and time for appointment

12. Student selects a date and time for appointment

13. Student Requests

14. Student Requests shows existing requests

15. Student Degree Plan

16. Student Degree Plan (Detail View)

17. Student calendar view of their student requests

18. Other potential features of SoftProfiles that we can use
Describe other features of SoftProfiles

19. Questions