Presentation made at the CBD/IUCN TAPAS Group meeting on "Tourism partnerships and concessions in protected areas: Cooperating for success" meeting in the iSimangaliso Wetland Park

1. Getting the job done:
Skills and capacity needs
2nd June 2017
Block 14
Facilitator: Dr Sue Snyman

2. Capacity and skills needs assessment

3. Succession planning and skills transfer

4. Building capacity
• Clear and transparent selection
criteria
• Transparent selection process
• Equitable, empowering
capacity building
• Clear roles and responsibilities
• Detailed growth paths for staff
• Set goals for capacity building
and measure results
• Appropriate capacity building
methods
• Monitor and evaluate

5. Discussion groups
ü What existing skills do you have for managing
tourism concessions?
ü What skills and training are needed?
ü How do you currently build capacity?

6. Understanding the tourism business (1)
• Visitor requirements
and needs
• Tourism circuits
• Time required for
returns on investment
in tourism;
• Tourism occupancies,
rate, costs, revenues,
etc.

7. Understanding the tourism business (2)
• Maintaining
infrastructure, services,
• Exclusivity
• Skills required
• Impact of conservation
policies on tourism

8. Processes for increasing skills and capacity
ü Formal training
ü Practical mentorship
training
ü Exchange visits
ü Technical experts
ü Partnership support
ü Online forums and
resources