1. Curriculum Vitae
Name : Kenawy Aly Refaay
Address : 42b El Mostakebal City, flat 15, Suez
Country : Egypt
Date of birth : 27 July 1967
Nationality : Egyptian
Religion : Muslim
Military Service : Done
Marital status : Married
Driver license :
Phone : (+2) 01224068548 / (+2) 01111187852 / (+2) 065 3441333
Email : ahmed_kenawy35@yahoo.com
Working Experience
Personal data:
From 2009 till now
Consultant League of Arab States
Ezdan Qatar luxury hotel's & suites ***** (2011-till now)
General Manager
Charm life hotel's Resort's***** (2009-till 2011)
Cluster General Manager
Opening the hotels 2065 hotel beds rooms
Domina hotel's Resort's***** (2007-2009)
General Manager
Opening the hotel 1100 hotel beds rooms
Sheraton Dream Resort's***** (2006-2007)
Assistant executive
Responsibilities about 2 hotels' 554 hotel beds rooms
Golden 5 City***** (2002-2006)
Director of Resort
Responsibilities about 5 hotels' 2476 hotel beds rooms
Opening –Diamond hotel on 2003
Opening - club golden 5 on 2004
Opening – Aqua park golden 5 on 2004
In charge of all the hotel operations departments
Relieving and Replacing General Manager's absence and vacations.

2. Reporting direct to the area general manager.
Highly committed and results orientated.
Sound negotiation ability and financial acumen.
Demonstrated skills in innovation in property development and design.
Highly effective skills in communication and relationship building on many levels.
The ability to develop and Deliver the product through innovative, concepts
exemplary project management and co-ordination skills.
I have the passion skills, creativity and experience to lead residences division to the
highest level of success.
Siva Grand Beach***** (2000- 2002)
Director of Resort
(Opening the hotel) 480 hotel beds rooms
Holiday Inn Safaga***** (1998- 2000)
F & B Director
Acting Asst Operation Manager 432 hotel beds rooms
Beach Albatros hotels resort***** (1996- 1998)
F & B Director
Responsibilities about F & B Department 630 hotel beds rooms
Westin Resort***** (1995- 1996)
Asst. F & B manager
Star Wood Company (opening the hotel) 386 hotel beds rooms
Grand Hotel Hurghada***** (1991- 1994)
Rests & Bars manager
(Service manager) Acting asst, F & B manager running the Operation for 2 outlets
(average 900 Cover) beside the Banqueting
Sheraton Hotel resort ***** (1990- 1991)
Rests & Bars Manager
Responsibilities about all food & beverage outlets
El Mashrabia Village**** (1988- 1990)
Captain
In Rotation Bases for 6 outlets
Training
2007 Completion of my portal General manager course
- Training course from Chamber of hotels
- Marketing & Sales Techniques
- Finance for non Finance managers
- Creative Problem Solving & Decision Making
- Time Management Training Program
- Craft Trainer Certificate Holiday Inn Hotel
- Customer Come First (CCF) Holiday Inn Hotel
- (G .S .I) training Siva Grand Beach Hotel
- Management Training Siva Grand Beach Hotel
- Complete training course from Ministry of Tourism

3. 2005 Diploma of Hotel Technical (Germany)
- B.S.C (tourism & hotels)
- Diploma in hotel & Restaurant Management
- Train the trainer course from Ministry of Tourism
- Leadership (corneal) 2007
- I.D.I (Ministry of Tourism) 2007
- C.H.T.D (Ministry of Tourism) 2007
- Basic Food Hygiene Training Course (e-Cristal )2007
- Food & Beverage Skills Development (American hotel & Lodging)
- Stewarding Skills Development (Ministry of Tourism)
- (HACCP)Food safety American hotel & lodging
Bachelor on 1986 Graduated Faculty of Sports (Physical Fitness) Helwan University
Diploma of superior technical from (Dortmund Germany)
Diploma of Division Management from (Dortmund Germany)
Diploma of High Certificate high hospitality hotel Management Germany)
Knowledge/Skills
Computer:
- Word – Excel – Powerpoint – Acces
- Photoshop
- Internet software (Fidelio – SSS – Hotix – Sigma)
Personal skills:
Creating effective Budget & annual plans.
Effective sales & marketing skills with very strong communications & public relations.
Experienced trainer who can hold training sessions for the department’s heads &
staff.
Ability to Create Menus & inspires innovative ideas for the Food & Beverage,
Banqueting & parties.
Ability to work under stress & create the atmosphere of team work between the staff.
Delegating missions to them as well as supervising them.
General manager qualification & competences:
Qualification
Excellent experience in hotels pre opening and opening.
Good knowledge of Middle East hotel management style.
Very good background in room division.
Competences & skills.
o Gained good knowledge of the All Inclusive uniform system
as I was employed by both Dreams hotels and Golden 5
hotels companies.

4. Good knowledge and application of HACCP system (Norms
CRISTAL UK + ISO 9002)
Good knowledge of the East and West countries
o Good Communication with Ministries – ministry of
Interior – ministry of tourism - Presidency
Leadership - embassies - Companies –-others
Financial targets
a) Establishing hotel budget in co-operation with the hotel
Controller covering all aspects of hotel operation.
b) Supervising the operation of the hotel to maximum efficiency
to achieve the highest volume of sales and profit goals as
outlined in the budget planning.
c) Establishing overall hotel marketing plan and implementing a
sales strategy together with an advertising and public
relations action plan.
Operational standards
d) Confirming, implementing and adhering to company
operational standards policies relating to efficient hotel
operations. this includes as well maintenance, sales, fire &
safety, security, personnel development.
Care of hosting guests
e) Active guest relations and is fully aware about his/her role as
a host within the hotel.
f) I know and am aware in depth of our leader as a host
philosophy and takes personal care this philosophy is
implemented by all guest related staff. I therefore initiate
whatever necessary for maximum performance.
Management development
g) Appointing, developing and promoting an effective team of
department heads and ensures that department heads in turn
build up trained and competent employees.
h) Implementing and over viewing consistent training and
development plans for all employees to ensure positive guest
experience, high employee morale and assistance to the
company’s corporate future staffing challenge.
i) Representing the company on location and being responsible
to take a leading role together with his department heads, to
establish community relations to ensure a quality company
image.
j) The yearly performance evaluations for the department heads
and supervisors. I supervise personally the development of
the present management trainees in the hotel and assist and
guide them on managerial level general
k) Reviewing and evaluating technical state of the hotel plant on
periodic basis and with proper professional assistance

5. executes a plan to ensure highest possible standard in
efficiency and guest experience.
l) Being responsible for the smooth maintenance of
communications with owners or owner’s representative to
keep them informed on the hotel’s progress and long-term
planning.
m) Deputises the owner/chairman or the president in his/her
absence.
n) Deals with the day-to-day operational priorities of the hotel
and leads the daily briefing with the department heads.
o) Establishment on regular basis in advance of the
schedule/rotation of the duty managers.
p) Initiates, organises and monitors press releases, pr activities,
advertisements, print matters, etc.
q) Monitors/executes up-dates with the electronic reservation
systems in co-ordination with rooms division, sales and other
related departments.
r) Is familiar with all related company documentation and
especially with the relevant operational standards manual.
s) Spot checks skills/technical training of the department heads
on regular basis.
t) Ensures all staff is thoroughly familiar with the hotel'0s
emergency and security procedures.
u) Other duties as assigned by the owner/chairman or the
president.
Skills sales of General Manager
Mission statement
1. To maximize profits for the company and to expand the
business.
2. Offer opportunities to the staff to contribute to the annual
employee profit sharing plan.
3. Increase the overall profitability of the company by actively
recruiting new clients as well as maintaining the resort hotel’s
current client base.
4. To ensures guest satisfaction by making sure the staffs at the
company have done everything in their power to make the
guest experience and excellent one.
5. To adhere to all company policies and procedures.
Responsibilities
1. Achieve all prospecting and booking goals as assigned by the
company.
2. Ensure all prospect and guest expectations are exceeded.
3. Adhere to all appearance standards, policies and procedures.
4. Keep the company facility clean.
5. Maintain professional and positive prospect, customer, guest
and employee relationships.
6. Prospect all potential avenues for group business within
assigned market segments per company procedure and
sales plan.

6. 7. Contact, qualify and contact customers according to
marketing plan guidelines.
8. Complete a call report form for each prospect/customer
contact.
9. Complete all correspondence necessary to maintain
involvement and developmental growth in the appropriate
market segment.
10.Develop and manage a "key" account list and “target”
account list within assigned market segments.
11. Attend all appropriate conferences, trade shows, industry
and prospect meetings and events as assigned by the
company.
12.Complete all week and month ending sales reports
13.Work closely with, reservation manager, banquet manager
and sales administrator to ensure all contractual agreements
with the customer has been met.
14. Ensure that the office equipment is maintained in
accordance with all warranties.
15. Ensure effective communication and sales techniques.
References:
- Mr Mohamed Abu El Kheir, Chairman Of Golden 5 Hotels, 010 01119853
- Mr Mohamed Awad, owner of Ema tours company, 010 01718460
- Mr Ahmed Shaarawy, Chairman of Dolphin hotel, 012 28883790
- Mr Paul R. Bottse, U.S Dep. of state, 012 2172540
- Mr Atef Wilson, G.M Sheraton hotel, 012 223149779
- Mr Omar Abou Gedda, owner rep golden 5 hotel, 010 009990817
- Mr Khaled Ismail, Training consultant, 010 005149633
- Mr Nabil George, Chairman of Domina hotel, 02 25743729
Languages
Arabic Good Good
English Good Good
Russian Good Good
German Good Good
Objective:
To obtain a managerial position in an international hospitality company where I can
extend my proven experience & skills in day to day operation. Especially in rooms
and food & beverage divisions as well as facilitating the development of the
company. I'm working for & putting down roots for successful business using the
available resources.

7. Dear Sir,
Please find attached my resume for your kind attention.
Having worked with different chain hotels as well as private owned hotels. I have gain
a quite good experience for almost 25 years in hotel’s industry. I wish to develop my
career with your esteemed company.
Hoping my resume meets with your requirements and I would be glad to provide you
with more information and reference letters upon your request.
Thanking you in advance for your time and hoping to hear from you at your earliest
convenience.
Sincerely,
Kenawy aly