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Barbara J. Montgomery
(949) 322-2586 bjm3040@att.net
SUMMARY
A proven track record of success managing projects, training personnel and working closely in a team environment.
Expert in managing software development and design. I consistently reduce operational costs, introduces new
procedures and increase efficiencies. Expert in analyzing and optimizing business processes, implementing
improvements, streamlining work flow and collaborating with cross-functional teams to provide support and resolve
client issues. Able to assess client needs, develop strategic plans, produce forecasts, and conduct cost/benefit
analysis to ensure projects are completed on time and within budget. I am proficient in resolving key issues,
analyzing/resolving billing discrepancies/queries, improving client communication, spearheading the turnaround of
struggling projects, developing excellent relationships with key stakeholders and clients and devising methods to
reduce costs. Superb communication, interpersonal, presentation negotiation, problem solving and leadership skills;
excels in challenging and deadline-driven environments.
CORE COMPETENCIES
■ Project Management
■ Operations Management
■ Consulting
■ Process Improvement
■ Customer Service
■ Time Management
■ Presentations/Negotiations
■ Business Analysis
■ Needs Assessment
■ Account Management
■ Presentations
■ Portfolio Management
■ Work flow Optimization
■ Problem Resolution
■ Customer Service
■ Team Leadership/Motivation
■ Client Relations
■ Business Process Redesign
■ Resource Management
■ Relationship Building
■ Profit Maximization
Computer Skills: Microsoft Office Suite, Sales Force CRM and Google Docs
AREAS OF EXPERTISE
 Track record of working effectively with clients, supervisors, staff and members of the management team;
successfully led training initiatives for 1,800 Escrow and Title offices throughout the U.S for Fidelity National
Financial
■ Recognized for the ability to deliver compelling presentations to audiences of all sizes and gaining audience
participation.
■ Able to liaise with decision makers at all levels of the organization and ensure all projects are completed on
time and within budget.
■ Proven success in all levels of the sales cycle and managing teams of 30+ including technicians; skilled in
developing the sales strategy, responding to requests for proposals, negotiating contracts and account
management.
■ Cultivate and develop rapport with customers through individual consultations; aid the clients in analyzing and
solving complex problems.
■ Comprehensive knowledge of organizational development, strategic planning, team planning and project
execution.
■ Superb interpersonal skills with the ability to function as a mission oriented and productive team member and
leader.
■ Skilled in creating and implementing training initiatives to retain and motivate personnel; demonstrated ability
to streamline operations to increase productivity and maximize company profits.
■ Led the team that installed the most enhancements to 300 different productions systems out of 1,800 offices in
11 month time period in 1999 preparing for Y2K.
■ Quality control expert and skilled in testing applications prior to development. Successfully trained users on
new and existing applications, developed requirements and interacted with software developers to create
routing
 Utilized exceptional skills in client relationship management and various CRM systems to increase productivity
and efficiency.
 Sell products and services as a 3r d
party vendor to end users and sales representatives.
 Managed products and conducted comprehensive business analysis.
Flagstar Bank, Troy, MI 2012-2013
Quality Assurance
Perform pre-funding quality control reviews for Conventional, FHA, VA and Rural Development loans. Report results
to underwriting and quality control management.
 Consistently met or exceeded all daily production requirements.
 Highest cite (findings) rate of staff; averaged between 20% and 40%.
 Cross-trained on early and first payment defaults and confirmations.
 Proficient in regulatory and agency guidelines and researching underwriting issues.
 Assisted in special projects for delegated and targeted audits and special investigations.
 Utilized the following Applications and Production systems: Mortrac Mortgage Builder IDM
Doc Velocity Lexis Nexis Fraud Guard Quic (Wetzel & Trott audit software)
Wells Fargo – Santa Ana, CA
Underwriter III (closed wholesale division) 2011-2012
 Signing authority up to $500,000
 Managed all aspects of quality assurance.
 Full doc & stream line loans.
 Directed funding department to ensure all contingencies were met and files complete.
 Worked on loan origination systems, Contour and Mortgage flex.
 Handled signing of loan documentation and notarization.
 Processed loans when necessary
 Utilized the following applications: Proprietary production system Mortgage Builder IDM
Doc Velocity Lexis Nexus Fraud Guard
Contracting Work 2006-2010
Software Trainer with Onlywire (social media site)
Project Manager with Gerald Law Firm & Company
Short Sale Underwriter/Processor – Broker Ryan Rouland
(Worked all 3 Companies in same Office at various times depending on workload)
Fidelity National Financial, Santa Ana, CA 2001-2006
VP, IT Better Practices Manager
■ Spearheaded the launch of a “Best Practices” departments to implement nationwide branch training along with
their clients on a web-based software application built utilized the .NET framework.
■ Managed a department of six account representatives, trainers, support staff and a project manager.
■ Created private label sites for five brands of companies under the corporate umbrella.
■ Developed the business requirements for the integration of six production applications generated utilizing DOS,
COBOL mainframe, and, .NET.
■ Coordinated with developers on maintaining translation database integrations between web-based applications
and the production applications.
■ Worked with clients’ IT departments to devise the business requirements to build integrations and interfaces
between loan origination or transaction management applications and FNF’s online software.
■ Served as a Business Analyst with clients and developers to design six branded private label sites.
■ Actively collaborated on the redesign of Fidelity’s web-based product and developed an online ordering system
for escrow and title products and services.
■ Created, maintained and updated databases using MS Access to track and design reports for customers and
vendors.
■ Led statewide seminars and attended National conferences presenting our software.
■ Functioned as a central representative for designing and selling online products for top nationwide lenders
incorporating their specific business requirements.
SIMON Development Group, ACS, a division of FNF 1998-2001
AVP of IT
■ Managed a staff of 30 including business analysts, developers, quality control analysts and trainers.
■ Worked closely with stakeholders throughout the U.S. to enhance the proprietary DOS production application.
■ Liaised with develops to ensure enhancements would be fully functional on applications.
■ Led the preparation of 1,800 offices for Y2K.
Trainer, ACS, IT division of FNF 1996-1998
■ Led training initiatives for 1,800 Escrow and Title offices throughout the U.S.
■ Managed training for production systems ranging from mainframe to desktop with local servers using MS -DOS, on
line applications using .net and others.
■ Handled quality control in the field along with maintaining an Issue and Enhancement list that would be
submitted to the development team.
Barron Financial, Irvine, CA 1990-1996
Vice President of Operations
■ Served as a senior underwriter and approved loans prior to sending files to investors.
■ Oversaw quality assurance initiatives and directed operations in the funding departments to ensure files were
complete.
■ Tested enhancements on the two “Shelf” mortgage applications prior to release and supported the development
of new system work flow enhancements.
EDUCATION & TRAINING
Central Michigan University – BS in Communications/member of Tri-Sigma Sorority
Fullerton College – AS in Information Technology/Real Estate Classes to obtain my Real Estate License
References upon request
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BARBARAJ.MONTGOMERYResumev62315a

  • 1. Barbara J. Montgomery (949) 322-2586 bjm3040@att.net SUMMARY A proven track record of success managing projects, training personnel and working closely in a team environment. Expert in managing software development and design. I consistently reduce operational costs, introduces new procedures and increase efficiencies. Expert in analyzing and optimizing business processes, implementing improvements, streamlining work flow and collaborating with cross-functional teams to provide support and resolve client issues. Able to assess client needs, develop strategic plans, produce forecasts, and conduct cost/benefit analysis to ensure projects are completed on time and within budget. I am proficient in resolving key issues, analyzing/resolving billing discrepancies/queries, improving client communication, spearheading the turnaround of struggling projects, developing excellent relationships with key stakeholders and clients and devising methods to reduce costs. Superb communication, interpersonal, presentation negotiation, problem solving and leadership skills; excels in challenging and deadline-driven environments. CORE COMPETENCIES ■ Project Management ■ Operations Management ■ Consulting ■ Process Improvement ■ Customer Service ■ Time Management ■ Presentations/Negotiations ■ Business Analysis ■ Needs Assessment ■ Account Management ■ Presentations ■ Portfolio Management ■ Work flow Optimization ■ Problem Resolution ■ Customer Service ■ Team Leadership/Motivation ■ Client Relations ■ Business Process Redesign ■ Resource Management ■ Relationship Building ■ Profit Maximization Computer Skills: Microsoft Office Suite, Sales Force CRM and Google Docs AREAS OF EXPERTISE  Track record of working effectively with clients, supervisors, staff and members of the management team; successfully led training initiatives for 1,800 Escrow and Title offices throughout the U.S for Fidelity National Financial ■ Recognized for the ability to deliver compelling presentations to audiences of all sizes and gaining audience participation. ■ Able to liaise with decision makers at all levels of the organization and ensure all projects are completed on time and within budget. ■ Proven success in all levels of the sales cycle and managing teams of 30+ including technicians; skilled in developing the sales strategy, responding to requests for proposals, negotiating contracts and account management. ■ Cultivate and develop rapport with customers through individual consultations; aid the clients in analyzing and solving complex problems. ■ Comprehensive knowledge of organizational development, strategic planning, team planning and project execution. ■ Superb interpersonal skills with the ability to function as a mission oriented and productive team member and leader. ■ Skilled in creating and implementing training initiatives to retain and motivate personnel; demonstrated ability to streamline operations to increase productivity and maximize company profits. ■ Led the team that installed the most enhancements to 300 different productions systems out of 1,800 offices in 11 month time period in 1999 preparing for Y2K. ■ Quality control expert and skilled in testing applications prior to development. Successfully trained users on new and existing applications, developed requirements and interacted with software developers to create routing  Utilized exceptional skills in client relationship management and various CRM systems to increase productivity and efficiency.  Sell products and services as a 3r d party vendor to end users and sales representatives.  Managed products and conducted comprehensive business analysis.
  • 2. Flagstar Bank, Troy, MI 2012-2013 Quality Assurance Perform pre-funding quality control reviews for Conventional, FHA, VA and Rural Development loans. Report results to underwriting and quality control management.  Consistently met or exceeded all daily production requirements.  Highest cite (findings) rate of staff; averaged between 20% and 40%.  Cross-trained on early and first payment defaults and confirmations.  Proficient in regulatory and agency guidelines and researching underwriting issues.  Assisted in special projects for delegated and targeted audits and special investigations.  Utilized the following Applications and Production systems: Mortrac Mortgage Builder IDM Doc Velocity Lexis Nexis Fraud Guard Quic (Wetzel & Trott audit software) Wells Fargo – Santa Ana, CA Underwriter III (closed wholesale division) 2011-2012  Signing authority up to $500,000  Managed all aspects of quality assurance.  Full doc & stream line loans.  Directed funding department to ensure all contingencies were met and files complete.  Worked on loan origination systems, Contour and Mortgage flex.  Handled signing of loan documentation and notarization.  Processed loans when necessary  Utilized the following applications: Proprietary production system Mortgage Builder IDM Doc Velocity Lexis Nexus Fraud Guard Contracting Work 2006-2010 Software Trainer with Onlywire (social media site) Project Manager with Gerald Law Firm & Company Short Sale Underwriter/Processor – Broker Ryan Rouland (Worked all 3 Companies in same Office at various times depending on workload) Fidelity National Financial, Santa Ana, CA 2001-2006 VP, IT Better Practices Manager ■ Spearheaded the launch of a “Best Practices” departments to implement nationwide branch training along with their clients on a web-based software application built utilized the .NET framework. ■ Managed a department of six account representatives, trainers, support staff and a project manager. ■ Created private label sites for five brands of companies under the corporate umbrella. ■ Developed the business requirements for the integration of six production applications generated utilizing DOS, COBOL mainframe, and, .NET. ■ Coordinated with developers on maintaining translation database integrations between web-based applications and the production applications. ■ Worked with clients’ IT departments to devise the business requirements to build integrations and interfaces between loan origination or transaction management applications and FNF’s online software. ■ Served as a Business Analyst with clients and developers to design six branded private label sites. ■ Actively collaborated on the redesign of Fidelity’s web-based product and developed an online ordering system for escrow and title products and services. ■ Created, maintained and updated databases using MS Access to track and design reports for customers and vendors. ■ Led statewide seminars and attended National conferences presenting our software. ■ Functioned as a central representative for designing and selling online products for top nationwide lenders incorporating their specific business requirements. SIMON Development Group, ACS, a division of FNF 1998-2001 AVP of IT ■ Managed a staff of 30 including business analysts, developers, quality control analysts and trainers. ■ Worked closely with stakeholders throughout the U.S. to enhance the proprietary DOS production application. ■ Liaised with develops to ensure enhancements would be fully functional on applications.
  • 3. ■ Led the preparation of 1,800 offices for Y2K. Trainer, ACS, IT division of FNF 1996-1998 ■ Led training initiatives for 1,800 Escrow and Title offices throughout the U.S. ■ Managed training for production systems ranging from mainframe to desktop with local servers using MS -DOS, on line applications using .net and others. ■ Handled quality control in the field along with maintaining an Issue and Enhancement list that would be submitted to the development team. Barron Financial, Irvine, CA 1990-1996 Vice President of Operations ■ Served as a senior underwriter and approved loans prior to sending files to investors. ■ Oversaw quality assurance initiatives and directed operations in the funding departments to ensure files were complete. ■ Tested enhancements on the two “Shelf” mortgage applications prior to release and supported the development of new system work flow enhancements. EDUCATION & TRAINING Central Michigan University – BS in Communications/member of Tri-Sigma Sorority Fullerton College – AS in Information Technology/Real Estate Classes to obtain my Real Estate License References upon request