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GE6757 - TQM - Unit 4 - TOOLS & TECHNIQUES II
The document is a lesson plan for a course on Total Quality Management. It outlines 32 topics covered across 8 units. For each topic it lists the chapter number from the textbook, sources of information like PowerPoint presentations or videos, examples of real world applications, and the page numbers of relevant material. Some key topics included are control charts, process capability, Six Sigma methodology, Quality Function Deployment, Taguchi's quality loss function, and Total Productive Maintenance including its eight pillars. The lesson plan provides a structured guide for both the instructor and students on the scope and content of the course.
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GE6757 - TQM - Unit 4 - TOOLS & TECHNIQUES II
- 1. Unit 4 -Lesson Plan Subject Name: TOTAL QUALITY MANAGEMENT Subject Code: GE6757 Unit No: 4 Year: III Branch: CSE Faculty Name: M.SENTHIL KUMAR Topic No. Topic Name Sources *Mode of teaching Real life / Real time Applications Cumulative PeriodChapter No Page No 24.1 Control Charts T1 478 PPT Mercedes Benz 24 24.2 Process Capability T1 496 PPT 25 25.1 Concepts of Six Sigma T1 146 VIDEO Ford Customer Care 25.2 Quality Function Deployment (QFD) T1 315 BB IBM’s Customer Relationship 26 25.3 Taguchi quality loss function T1 561 PPT Toyota and Honda 27 26.1 TPM – Concepts T1 431 BB IBM’s - Service 28 26.2 TPM – improvement needs T1 435 BB 29 26.3 TPM – Eight Pillars (5S, JH,KAIZEN,PM) W1 -- PPT Bell Telephone Laboratories 30 26.4 TPM – Eight Pillars (QM, Training, TPM office, safety health & environment) W1 -- PPT 31 26.5 Performance measures W1 -- PPT 32
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- 42. All Possible Questions– Sree Sowdambika College of Engineering Department of Computer Science & Engineering Sub. Code & Name: GE6757 & Total Quality Management Year & Branch: III – CSE Semester: VI Faculty: M.Senthilkumar, AP/CSE Topic No Q.No Question Marks University Reference Unit IV 24.1 Control Charts 96 Explain any two tools of seven statistical tools with an example. 6,8,10 1U – 13 (a) (i), 97 Explain with an example of any three control charts. 8,12,16 7U – 14 (a), 98 What is the purpose of upper and lower specification limit? 2,4 -- 99 Define control limit. 2 -- 100 Define shewart chart. 2,4,6,8 -- 101 Mention any four traditional tools of quality. 2,4 5U – 5 102 Define process behavior chart in spc. 2,4,6,8 --` 103 What is the purpose of control chart? 2,4,6 -- 104 What do control charts do? 2,4 -- 105 What are the types of control chart? 2,4,6 -- 106 Define variable and attribute limits. 2,4 -- 24.2 Process Capability 107 Define process capability. 6,8,10 -- 108 What is a process? 2 -- 109 What is meant by process capability? 2,4,6,8 7U – 7, 110 What are the types of process capability? 2,4 -- 111 What is meant by capability indicator? 2 -- 112 Define process capability index. 2,4 -- 113 Define process performance index. 2,4 -- 114 Define the term 𝐶𝑝𝑘 and 𝐶𝑝𝑖 . 2,4,6 -- 115 Define the term 𝑃𝑝𝑘 . 2 -- 116 Explain the concept of process capability with an example. 2 -- 25.1 Concepts of Six sigma 117 Explain the role of Six Sigma in service sectors. 8,16 1U – 13 (a)(ii), 2U – 5, 4U – 13 (a)(i), 4U – 13(a)(i),5U – 13(b). 118 What is Six Sigma? Or Define the methodology and application to manufacturing. 2 1U – 6, 3U – 5 119 Define six sigma. 2 -- 120 What is DMAIC? 2 -- 121 What is DMADV? 2 -- 122 What is Upper specification limit and lower specification limit? 2 -- 123 Define the types of six sigma in detail. 8,10 1U – 13 (a)(ii), 2U – 5, 4U – 13 (a)(i), 4U – 13(a)(i),5U – 13(b). 25.2 Quality Function Deployment (QFD) 124 Define QFD. 2 -- 125 How QFD is deployed? 2 --
- 43. All Possible Questions– Sree Sowdambika College of Engineering 126 Define QFD team. 2 -- 127 What is the important tool in QFD? 2 -- 128 What are the types of QFD? 2 -- 129 How the QFD teams are composed of? 2 -- 130 Write the benefits of QFD. 2,4,6 -- 131 What are the objectives of QFD? Discuss on four phases of QFD process. 6,8,10 1U – 14 (b) (i) 132 Discuss in detail how the voice of the customer is transformed into technical and functional requirements by QFD. 10,16 2U – 14 (b) 133 Explain in detail about the structure of house of quality. 10,16 3U – 14(a) 134 Explain the quality function deployment with an example. 10,16 4U – 14 (a) 135 Draw the house of quality for a product of your choice and describe the QFD methodology. 10,16 5U – 14(a), 136 The handle of a domestic iron box is being designed. How is QFD applied for their process? Discuss with the diagram of house of quality. 10,12,16 6U – 14 (a), 137 Devise a QFD methodology for design and development of cups used in vending machine for dispensing hot and cold beverages. 10,12,16 7U – 14 (b), 25.3 Taguchi quality loss function 138 Explain „Taguchi loss function‟ and the evaluation method of the loss developed by him. 8,16 1U-14 (b) (ii) 139 What is Quality Loss? 2 3U – 7 140 Discuss the need for Taguchi‟s quality loss function. 6 4U – 14(b)(ii) 141 Define “Taguchi quality loss functions” (TQLF). 2,4 5U – 7 142 What is the importance of Taguchis quality loss function? 2,4 6U – 8, 26.1 TPM – Concepts 143 Define TPM. 2 2U – 8 144 What are the objectives of TPM? 2 3U – 8 145 Why TPM? 2 -- 146 What is the strategy of TPM? 2 -- 147 What are the differences between TQM & TPM? 2,4,6 -- 148 What sparked the interest of Indian manufacturers in quality circles? 2,4,6 6U – 7, 149 What are the benefits of TPM? 2,4,6 7U – 8, 26.2 TPM - Improvement needs 150 How will you calculate „OEE‟? 2 1U – 8 151 What are the losses associated in TPM? 2,4,6 -- 152 What is the formula to calculate performance of equipment? 2 -- 153 What is the formula to calculate availability of equipment? 2 -- 154 What is the formula to calculate quality of equipment? 2 -- 26.3 TPM - Eight Pillars 155 Explain the stages involved in developing TPM. 10,16 3U – 14(b) 156 Define 5S. 2,4,6 --
- 44. All Possible Questions– Sree Sowdambika College of Engineering 157 What is the function of Jishu Hoshen in TPM? 2,4,6 -- 158 Define any 4 pillars of TPM. 8,10 -- 159 What is meant by KaiZen? 2,4 -- 160 Define planned Maintenance in TPM. 6,8 -- 26.4 TPM - Eight Pillars 161 Explain the pillars of TPM and its benefits 10,16 5U – 14 (b) 162 Define Quality maintenance. 2,4 -- 163 Define training in TPM. 2,4 -- 164 What is the purpose of training in TPM? 2 -- 165 Define office TPM. 2,4,6 -- 166 Write the losses involved in office TPM. 2,4,6 -- 167 What is the target of safety in an organization? 2 -- 168 What are the pillars of TPM? Discuss them in detail. How are the implemented? 16 6U – 14 (b), 26.5 Performance Measures 169 What performance measure would you suggest for airline passenger service? 2 4U - 8 170 List and explain the various measures of performance in evaluating the success of an organization. 10 4U – 14(b)(i) 171 Indicate the different parameters used for quality performance measurement. 2 5U – 8