Nine dimensions
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The document discusses nine dimensions of quality for both products and services: performance, features, conformance, reliability, durability, serviceability, responsiveness, aesthetics, and reputation. It provides examples of how these dimensions apply to products like automobiles and services like auto repair. Key dimensions for products include performance, aesthetics, special features, reliability, and durability. For services, important dimensions are reliability, responsiveness, time, assurance, courtesy, tangibles, and consistency. The challenges of maintaining service quality are that customer expectations change over time and differ between individuals. Quality management is necessary for organizations to survive and grow in today's global, customer-oriented markets.
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,dimensions of quality ,quality characteristics ,cost of quality ,1-10-100 rule ,deming’s cycle ,deming’s 14 principles. ,seven quality tools ,quality circle
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The document outlines the key concepts and principles of Total Quality Management (TQM). It discusses the need for quality, the evolution of quality approaches over time, and definitions of quality. It also describes the basic concepts of TQM, including customer focus, management commitment, employee involvement, and continuous improvement. The contributions of quality gurus like Deming, Juran, and Crosby are summarized. Their philosophies emphasized statistical process control, quality planning and improvement, and the idea that quality is free. Barriers to implementing TQM successfully are also listed.
Lecture 1 (quality)
in this lecture i will discuss the basic concept of quality . it is very important in term of quality management and quality control purpose in any industrial applications.
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TQM unit 5 QUALITY SYSTEM
The ISO is an international organization for standardization established in 1942 that aims to coordinate and unify international standards. It is made up of national standards bodies from over 150 countries. ISO standards like ISO 9000 for quality management systems and ISO 14000 for environmental management systems provide requirements and guidance to help organizations ensure quality and minimize environmental impact. Auditing is used to evaluate conformity with ISO standards and drive continual improvement.
TQM unit 4 TECHNIQUES
This document discusses various techniques of Total Quality Management (TQM). It describes the relationship between customer requirements and technical descriptions, prioritized technical descriptions, and the relationship between different technical descriptions. It also discusses using customer and technical competitive assessments to determine the importance, difficulty, and weights of different customer requirements and technical descriptions. Matrices are used to assign weights and percentages based on customer priorities and technical challenges.
TQM unit 3 TQM TOOLS
Basic and Management tools, Six-sigma, Quality costs, Reengineering process, Improvement strategies, Taguchi, Role of IT in TQM
TQM unit 2 PRINCIPLES
The document discusses the Japanese approach of supplier partnership and 5S methodology. It explains that developing long-term commitment, trust and a shared vision between an organization and its suppliers leads to improved quality, efficiency and innovation. The 5S principles of organization, orderliness, cleaning, standardization and discipline help create a better work environment. Partnering suppliers ensures goals are aligned and that both parties work together towards continuous improvement for the end user.
TQM unit 1 - INTRODUCTION
Basic concepts, need, barrier, principles, Deming, Juran, Crosby contributions, quality council and statements
UHV Unit - V ppt.pptx
1. The document discusses the importance of holistic understanding and harmony in developing professional ethics. It outlines 30 moral values and 3 criteria each for values, policies, and character that define ethical human conduct.
2. Issues in professional ethics like corruption and unethical practices can be addressed through awareness programs, codes of conduct, audits, and whistleblower policies.
3. Evaluating technologies based on catering to human needs, being people-friendly, and eco-friendly allows for a holistic approach aligned with human welfare.
UHV Unit - IV ppt.ppt
1. Nature is composed of four orders - the physical order, bio order, animal order, and human order.
2. There is a relationship of mutual fulfillment (harmony) between these four orders, where each order enriches the others in an interconnected way. The first three orders fulfill each other, and also naturally fulfill the human order.
3. For humans to realize this inherent harmony in nature, they need only understand that mutual fulfillment already exists and live accordingly. Then the mutual fulfillment between all four orders will be achieved.
UHV Unit - III ppt.pptx
The document discusses the concept of harmony in families and society. It defines family as a social group characterized by common residence, economics, cooperation and reproduction. Family is considered the basic unit of social interaction as each person is born into a family.
The document outlines several proposals for verifying harmony in the family, including having definite feelings between family members that lead to mutual happiness when recognized and fulfilled. It also discusses the foundation values that should exist in human relationships, such as trust, respect, affection, care, guidance, reverence and love.
Finally, the document proposes that the comprehensive human goal should include right understanding, prosperity, fearlessness and co-existence. It explores how these four aspects are interrelated and
UHV Unit - II ppt.pptx
This document discusses harmony in the human being by examining the relationship between the self ("I") and the body. It explains that the human being is a co-existence of the self and body, with an exchange of information between the two. The needs of the self are continuous feelings like happiness, while the needs of the body are temporary physical facilities. It also analyzes the different activities of the self, like imaging, analyzing, selecting, and tasting, using the example of desiring respect through home ownership.
UHV Unit - 1.pptx
Unit 1 provides an introduction to value education. It discusses the meaning of value education as enabling understanding of what is valuable for human happiness. It notes the need for value education to correctly identify aspirations, understand universal human values, and develop a holistic perspective. The scope of value education includes all dimensions of human living at the individual, family, society and nature levels. Value education begins with self-exploration to find one's desires and process to fulfill aspirations through natural acceptance and experiential living.
COI - UNIT 5.pptx
The document summarizes India's federal system of government as established in the constitution. It divides powers between the national and state governments. There are three lists that divide responsibilities - the Union List (defense, foreign affairs, etc. for the national government), State List (police, agriculture, etc. for states), and Concurrent List (topics both can legislate on). The national government also has some residual powers to legislate on state topics in certain circumstances. Revenues are also shared between the two levels of government through various taxes and duties. Commissions like the Sarkaria Commission have reviewed the system to promote a balanced division of powers.
COI - UNIT 4.pptx
The judiciary plays both legal and political roles in India. As the document outlines, the Supreme Court has independence, security of tenure for judges, financial independence from other branches of government, and immunity from criticism to ensure it can perform its duties without fear or favor. The Supreme Court has original, appellate, and advisory jurisdiction over legal cases. It also protects fundamental rights and can strike down unconstitutional laws.
COI - UNIT 3.pptx
The document summarizes the structure and responsibilities of state and local governments in India. It discusses that state governments have executive, judicial, and legislative branches, with the executive branch headed by a governor and chief minister. It outlines the key responsibilities of state governments like internal security, education, agriculture, finances, and transportation. It also describes the roles of local governments like panchayats and municipalities and their constitution and responsibilities related to their respective areas.
COI - UNIT 2.pptx
The document discusses the government of India and the roles of the president, prime minister, and parliament. It is comprised of three branches:
1) The executive branch consists of the president, prime minister, and Council of Ministers.
2) The legislative branch has two houses - Lok Sabha (House of the People) and Rajya Sabha (Council of States).
3) The president has various powers including legislative, executive, appointing, and emergency powers. The prime minister aids the president and leads the Council of Ministers.
COI - UNIT 1.pptx
The document provides historical background on the development of the Indian constitution. It details several acts passed by the British to regulate and control India prior to independence in 1947, including the Regulating Act of 1773, Pitt's India Act of 1784, Charter Acts of 1813, 1833, and 1853, the Government of India Acts of 1858 and 1935, and the Indian Independence Act of 1947. It also discusses the key features and provisions of the Government of India Act of 1935 and the drafting of the preamble to the Indian constitution by Jawaharlal Nehru.
UHV Unit - V ppt.pptx
1. The document discusses the importance of holistic understanding and harmony in developing professional ethics. It outlines 30 moral values and 3 criteria each for values, policies, and character that define ethical human conduct.
2. Issues in professional ethics like corruption and unethical practices can be addressed through awareness programs, codes of conduct, audits, and whistleblower policies.
3. Evaluating technologies based on catering to human needs, being people-friendly, and eco-friendly allows for a holistic approach aligned with human welfare.
UHV Unit - IV ppt.ppt
1. Nature is composed of four orders - the physical order, bio order, animal order, and human order.
2. There is a relationship of mutual fulfillment (harmony) between these four orders, where each order enriches the others in an interconnected way. The first three orders fulfill each other, and also naturally fulfill human beings.
3. For humans to fulfill their natural acceptance of being mutually fulfilling to all orders, they need only understand that harmony is inherent in nature and live accordingly. Then the mutual fulfillment between all four orders will be realized.
UHV Unit - III ppt.pptx
The document discusses the concept of harmony in the family and society. It defines family as a social group characterized by common residence, economics, cooperation and reproduction. Family is considered the basic unit of all social interaction.
It then discusses some key aspects needed for harmony in the family, including recognizing the feelings and values in relationships like trust, respect, affection, care, guidance, reverence, glory, gratitude and love. It emphasizes that respect comes from right evaluation and understanding of others, which leads to fulfillment in relationships. Differentiation and disrespect in relationships based on attributes like body or beliefs can lead to problems in society.
The document outlines five key dimensions or systems needed for a harmonious human society: education
UHV Unit - II ppt.pptx
This document discusses harmony in the human being by examining the relationship between the self ("I") and the body. It explains that the human being is a co-existence of the self and body, with an exchange of information between the two. The needs of the self are continuous feelings like happiness, while the needs of the body are temporary physical facilities. Activities can involve just the self, just the body, or both. The self is the conscious observer, decision-maker, and experiencer that uses the body as an instrument.
UHV Unit - 1.pptx
Unit 1 provides an introduction to value education. It discusses the meaning of value education as enabling understanding of what is valuable for human happiness. It notes the need for value education to correctly identify aspirations, understand universal human values, and develop a holistic perspective. The scope of value education includes all dimensions of human living at the individual, family, society, and nature levels. Value education begins with self-exploration, which involves investigating oneself to discover what is truly valuable and fulfilling aspirations through understanding and right relationships rather than physical wealth alone.
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一比一原版(uofo毕业证书)美国俄勒冈大学毕业证如何办理
原版一模一样【微信：741003700 】【(uofo毕业证书)美国俄勒冈大学毕业证成绩单】【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
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二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
办理(uofo毕业证书)美国俄勒冈大学毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理(uofo毕业证书)美国俄勒冈大学毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理(uofo毕业证书)美国俄勒冈大学毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理(uofo毕业证书)美国俄勒冈大学毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
一比一原版(USF毕业证)旧金山大学毕业证如何办理
原件一模一样【微信：95270640】【旧金山大学毕业证USF学位证成绩单】【微信：95270640】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。
【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：95270640】文凭即可
二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：95270640】即可
三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。
留信网认证的作用:
1:该专业认证可证明留学生真实身份【微信：95270640】
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
→ 【关于价格问题（保证一手价格）
我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子 我给客户的都是第一手的代理价格，因为我想坦诚对待大家 不想跟大家在价格方面浪费时间
对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。
选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！
办理旧金山大学毕业证毕业证学位证USF学位证【微信：95270640 】外观非常精致，由特殊纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理旧金山大学毕业证USF学位证毕业证学位证【微信：95270640 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理旧金山大学毕业证毕业证学位证USF学位证【微信：95270640 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理旧金山大学毕业证毕业证学位证USF学位证【微信：95270640 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
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Hydrostatic Pressure: The pressure exerted by a fluid at rest due to the force of gravity. It can be calculated using the formula P=ρghP=ρgh, where PP is the pressure, ρρ is the fluid density, gg is the acceleration due to gravity, and hh is the height of the fluid column above the point in question.
Buoyancy: The upward force exerted by a fluid on a submerged or partially submerged object. This force is equal to the weight of the fluid displaced by the object, as described by Archimedes' principle. Buoyancy explains why objects float or sink in fluids.
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一比一原版(uoft毕业证书)加拿大多伦多大学毕业证如何办理
原版一模一样【微信：741003700 】【(uoft毕业证书)加拿大多伦多大学毕业证成绩单】【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
本公司拥有海外各大学样板无数，能完美还原。
1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700
【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
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◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
办理(uoft毕业证书)加拿大多伦多大学毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理(uoft毕业证书)加拿大多伦多大学毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理(uoft毕业证书)加拿大多伦多大学毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理(uoft毕业证书)加拿大多伦多大学毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
Supermarket Management System Project Report.pdf
Supermarket management is a stand-alone J2EE using Eclipse Juno program.
This project contains all the necessary required information about maintaining
the supermarket billing system.
The core idea of this project to minimize the paper work and centralize the
data. Here all the communication is taken in secure manner. That is, in this
application the information will be stored in client itself. For further security the
data base is stored in the back-end oracle and so no intruders can access it.
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Nine dimensions
- 2. The 9 Dimensions of Quality • Performance • Features • Conformance • ----------------------------- • Reliability • Durability • Service • ----------------------------- • Response- of Dealer/ Mfgr. to Customer • Aesthetics – of product • Reputation- of Mfgr./Dealer Service Features Performance Cost
- 3. Attributes / Dimensions of Quality • Performance - main characteristics of the product/service • Special Features - extra characteristics • Conformance - how well product/service conforms to customer’s expectations • Reliability - consistency of performance • Durability - useful life of the product/service Total Quality Management - Spring 2010 3
- 4. Attributes / Dimensions of Quality(Cont’d) • Serviceability - service after sale • Responsiveness – customer care • Aesthetics - appearance, feel, smell, taste • Reputation – perceived quality Total Quality Management - Spring 2010 4
- 5. Service Quality • Tangibles • Reliability • Responsiveness • Assurance • Empathy • Time • Completeness • Convenience • Courtesy • Consistency • Accuracy • Credibility • Competence • Communication • Safety Total Quality Management - Spring 2010 5
- 6. Examples of Service Quality Dimension Examples 1. Convenience Was the service center conveniently located? 2. Reliability Was the problem fixed? 3. Responsiveness Were customer service personnel willing and able to answer questions? 4. Time How long did the customer wait? 5. Assurance Did the customer service personnel seem knowledgeable about the repair? 6. Courtesy Were customer service personnel and the cashier friendly and courteous? 7. Tangibles Were the facilities clean, personnel neat? 9-6
- 7. Challenges with Service Quality • Customer expectations often change • Different customers have different expectations • Each customer contact is a “moment of truth” • Customer participation can affect perception of quality • Fail-safing must be designed into the system Total Quality Management - Spring 2010 7
- 8. Examples of Quality Dimensions Dimension 1. Performance 2. Aesthetics 3. Special features (Product) Automobile Everything works, fit & finish Ride, handling, grade of materials used Interior design, soft touch Gauge/control placement Cellular phone, CD player (Service) Auto Repair All work done, at agreed price Friendliness, courtesy, Competency, quickness Clean work/waiting area Location, call when ready Computer diagnostics 9-8
- 9. Examples of Quality Dimensions (Cont’d) Dimension 5. Reliability 6. Durability 7. Perceived quality 8. Serviceability (Product) Automobile Infrequency of breakdowns Useful life in miles, resistance to rust & corrosion Top-rated car Handling of complaints and/or requests for information (Service) Auto Repair Work done correctly, ready when promised Work holds up over time Award-winning service department Handling of complaints 9-9
- 10. Market Changes • MONOPOLIST markets Seller’s market • GLOBAL markets Buyer’s market • Market more competitive Customer-oriented market Demand is defined by Users. • Quality management is a necessity for survival and growth of the organization in a global environment.